Customer Service Microsoft Office
Resume:
Brenda Sue Walker
Charleston, WV 25304
My objective is to obtain a position in a professional office. I am drawn toward an energetic work environment that will utilize my computer knowledge, strong people skills and organizational abilities.
Teller Supervisor
BBandT
Charleston,WV
November 2010 - April 2013
•Oversee day to day transactions for 5 + tellers / senior tellers in a high quality manner so as to provide superior client service with minimal service problems
•Recruiting, interviewing and selection of Tellers (with assistance from Human Systems) with second level approval from FCL
•Routine coaching and counseling with tellers
•Staff disciplinary issues
•Assist tellers with complex transactions / client issues ensuring timely and professional resolution
•Responsible for leading and managing the execution of Teller Mentor Program
•Ensure all operating procedures are followed by Operations Manual
•Assisted management with Teller Differences, Losses and teller errors
•Handled Proportional / High volume of teller work
•Daily efficient staffing and scheduling of all Tellers weekly / monthly
•Ensured staff was supportive of sales efforts and that referrals to branch personnel are seen as apart of quality client service
•Other duties may be performed, both major and minor
Clerk
McJunkin Red Man
Charleston, WV
Sept. 2008 - May 2009
•Entered Numeric data into excel based program
•Updated and compiled employee records and database
•Reconciled business accounts
•Prepared financial statements including billings, purchases and payments
•Organized truck orders for distribution at 50 + sites
•Attended phone calls
•Expedited monthly sales orders
•Compiled and received monthly supply order
Brenda Sue Walker
Page 2
Teller Supervisor
City National Bank
Charleston, WV
December 1999 - June 2008
•Coached, supervised and assisted in training of new tellers for 5 + locations
•Processed banking transactions
•Resolved customer issues and reconciled business and personal accounts
•Balanced branch vault and automated teller machine
•Supported Branch Manager in Personal Banking
•Audited and monitored accuracy of tellers
•Counseled and motivated tellers for Sales
•Sold banking services
Administrative Assistant
Heartland of Charleston
Charleston, WV
December 1997 - November 1999
Provided administrative support for staff and nurses
•Schedule and coordinate meetings, interviews, appointments, events and and other events for supervisors
•Operated desktop computer to compose schedules, transcribe, compose and distribute agenda and meeting minutes
•Received payments and generated statements
•Assisted in payroll
•Transcribed nursing reports
•Greeted and assisted families and visitors
Customer Service Representative
Charleston, WV
January 1990 - November 1997
•Operated 10 line switchboard
•Answered incoming calls using computerized database to access banking accounts
•Sold banking products over the phone
•Resolved customer issues
•Corrected banking errors and reconciled accounts
•Balanced commercial accounts including lockbox
•Verified wire transfers
Computer Skills Microsoft Office Word
Microsoft Office Excel
Vertex
References
Lynn Smith
United National Bank
Co-worker
1.925-5890
Rachel White
BBandT
Teller Supervisor / Mentor
1.575-9280
2.252- 6334
Julia Allen
City National Bank
Co-Worker
Personal Reference furnished upon request
Contact this candidate