Network/Service Technician

** *. ********** ***.

Dayton, OH *****

Cell: 937-***-****

Email: ******.******@*****.***

Joseph M. Zennie

Education:

A.A.S. in Electronics Engineering Technology in Computer Science

Course Completion in A+ Hardware and Software

Course Completion in Supporting Microsoft NT Server Core Technologies

Work History:

Fortis College Cincinnati/B&K Digital Solutions Cincinnati, OH 45246

IT Support Specialist/Network Specialist 03/2005 – Present

MS Windows Server 2003/2008

MS Windows XP, 7

Phones, Tablets and Electronic Devices

Imaging and Deployment

Virtual Servers

Hardware Repair

Software Implementation and Deployment

Configure – Setup of Wired/Wireless Networks

MS Windows Server Update Services (WSUS)

Virtual Machine Technologies

Documentation of Events, Procedures and Performance

Provide Personal - Business Computer Maintenance and Repair

Secure – Updating of Personal Computers and Peripherals

Conduct Technology Related Assessments

Provide Onsite and Remote Support Services

Training – Support in New Technologies and Software

Provide Peripheral Maintenance and Repair

Installation – Setup of Software Applications

Setup – Maintenance – Repair of Printers and Copiers

Setup –Oversee Global Positioning Hardware and Software

Setup Firewall and Antivirus Protections

Setup and Installation of Network Infrastructure

Troubleshoot and Repair LAN/WAN’s

Setup Backup Solutions

Garrett Concrete Inc. Waynesville, OH 45068

Network/PC Specialist 3/2003 – 2/2005

Maintain – Support a Business Network in a Windows XP/NT Professional Environment

Build – Upgrade – Repair Personal Computers and Hardware Peripherals

User Training in the Use of Software and Peripheral Products

Update – Installation of Software Products

Server Backup Procedures

Printer Maintenance and Repair

Vaughn HVAC Services Vandalia, OH 45414

PC/Network Administrator 8/1999 – 10/2001

Service – Update – Monitor Microsoft NT Server and Workstations

Troubleshoot – Repair All Personal Computer and Network Related Issues

Install – Troubleshoot – Instruct on the Use of Software Applications in a Windows 98/NT Environment

Data Input Using Microsoft Excel

RCF Information Systems Beavercreek, OH 45432

PC/Network Technician III 4/1996 – 9/1999

Serve as a Personal Computer (PC)/Network Technician on the Communications – Computer Systems (C-CS) Contract with the Air Force Research Laboratory (AFRL)

Responsible for Installing, Troubleshooting and Upgrading of (PC’s), Printers and Peripherals in Local and Wide Area Networks (LAN’s and WAN’s)

Troubleshoot Network Connectivity Issues and Perform Necessary Repairs

Provide Support and Instruction in a Microsoft NT/95/98 and UNIX Environment in the Use of Software Applications, Network Functions and Internet Connectivity to an Immense Group of Users

Log and Document all Service Calls into an Applix Work Order Software

Order Parts as Needed for Repairs and Upgrades

Field Service Engineer

Provide Preventative and Remedial Maintenance in Accordance with OEM recommendations on all PC’s, Workstations, Printers and Associated Peripherals as well as for LAN’s on various RCF Maintenance Contracts

Performed Systems Diagnostics and Troubleshooting of Malfunctioning Equipment and Made Repairs

Following Repairs Tested Units in the Network Environment to Ensure Proper Operation

Performed Installations of New Equipment and LAN’s/WAN’s and Performed Reconfiguration

Organized and Maintained Manuals, Diagnostic Software and an Inventory of Parts to Support Projects

Infotel Fletcher, OH 45326

Computer Builder/Software Installer 2/1994 – 12/1995

Responsible for Building IBM Compatibles from Bare-bone to Complete Systems

Installed Software Applications and Thoroughly Tested for Problems

Troubleshoot Software Configuration Issues and Perform Repairs

Troubleshoot Hardware Compatibility Issues and Perform Repairs

In Top Three Out of Eighty Builders in Respect to Build Time and Accuracy Performance

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