Manager Operations

GARY SMITH

Operations Leader

CORE COMPETENCIES:

Results driven professional with 20+ years’ of progressive leadership experience, and a track record of delivering leading edge operations strategies that improve productivity, enhance planning capabilities and optimize profitability.

Decisive leader with a keen understanding of business priorities, and the proven capacity to architect, develop and operational initiatives in support of growth, competitive advantage and scale.

Exceptional leadership skills with demonstrated success in building teams, developing talent and delivering tangible results. Strong interpersonal skills and the ability to lead large and diverse teams to shape change in organizations.

PROFESSIONAL EXPERIENCE:

Spring Global Mail Feb 2012 – July 2015

National Operations Manager

Provided operational leadership for a global provider of international mail, parcel and return services for businesses.

Reported directly to Vice President of Americas; responsible for defining and executing the operational strategy and vision focused towards increasing employee productivity and strengthening the company’s financial position

Championed business initiatives focused on improving efficiencies, realizing supply chain synergies and delivering operational goals; partnered with management team to ensure the seamless execution of package processing

Set staff priorities aligned to achieving enterprise goals with a strong emphasis on professional development, accountability and results; defined and communicated team performance expectations and tracked metrics / KPI’s to measure team results

Monitored, tracked and adjusted labor depending on seasonality, customer demand and projected activity

Selected Accomplishments

Implemented Lean 5S discipline and practices in major processing center

Spearheaded efforts to reduce operation costs by 27%, while simultaneously increasing productivity by 31%

Established compressive customs clearance process to reduce customs issues and service delays

Received major quality improvement award from USPS for continuous improvement efforts

Home Depot Canada 2011 - 2012

Assistant Manager, Distribution Center & Cross Dock

Member of distribution center management team for the largest home improvement chain in the world with $78B+ in revenue.

Initiated programs to minimize facility risk and maintain compliance in areas of operations, loss prevention and safety

Led a safe and secure culture focused on incident and injury prevention through recognizing safe behaviors and coaching

Identified key ways to improve business and financial results by re-engineering existing processes to enhance productivity, drive operational efficiencies and achieve synergies

Developed, motivated and engaged associates while ensuring morale is at peak levels through appropriate interventions, such as associate reviews, performance goal setting and engaging in frequent and candid conversations

Established an active security program to safeguard and secure the company's physical assets

Continually enhanced planning capabilities around inbound and outbound freight movement and optimization

Selected Accomplishments

Successfully doubled cross dock throughput, load quality and capacity

Co-Chaired the Joint Health and Safety Committee

Sherway Warehousing 2010 - 2011

Operations Supervisor

Provided leadership and direction for a high-volume warehouse which handles and processes a wide array of consumer commodities.

Oversaw a diverse staff of 20 to 35 full and part-time employees responsible for warehouse operations; planned, assigned and directed work; provided annual appraisals, rewarded and disciplined employees, addressed complaints and resolved problems

Established high standards and implemented best practices to improve warehouse discipline and better understand cost trends

Responsible for inventory accuracy, value of materials and performing ongoing cycle count programs and physical inventories as required; inspected products and equipment for conformity plant and customer standards

Developed and implemented processes and procedures for receiving, inventory management and shipping

Analyzed production schedules and estimated worker hour requirements for completion of job assignment; adjusted work procedures to meet production schedules

Selected Accomplishments

Increased line production by 20%

Improved employee morale and reduced the absentee rate

Developed standardize daily recap for production reporting

Jacks Bay Beach and Seafood Village 2006 - 2010

Owner Principal

Owned and operated a high successful a pay per use beach, with a restaurant and bar targeting large corporate and private groups.

Directed day-to-day operations including business development, marketing, operations, client relations and financial planning

Evaluated and approved annual business plans; monitored monthly and annual performance to achieve mandated results

Developed and implemented sales and marketing programs focused on driving brand awareness and acquiring new customers

Actively streamlined processes to enhance productivity, drive efficiencies and improve business profitability

Managed, developed and led a team of professionals; set staff priorities aligned to organizational goals and objectives

Selected Accomplishments

Established Environmental Health & Safety practices and quality standards

Maintained zero lost time accident safety record for four successive years

Achieved and maintained thirty-five percent growth in sales

Increased profit, championed cost control by leading team through Six Sigma exercise in the critical area of the operation

FedEx Canada 1990 - 2005

Operations Manager, Regional Dispatch 1998 - 2005

Provided operations and regional dispatch support for the largest global courier delivery service in the world.

Worked with operations to improve on critical service values by leveraging standard processes, procedures and best practices

Evaluated on time performance with customers and drivers, and implemented appropriate disciplinary measures as required

Implemented Windows based dispatch system and deployed a leading edge web-based customer notification system

Developed and implemented schedules for seasonal and holiday volumes with reflection to costing initiatives

Coached staff on achieving load quality, trailer maximization and required documentation for inter-provincial movements

Sourced and negotiated rates with vendors for movements across Canada and the United States

Reviewed and approved payroll and invoices for dispatch operation and suppliers for Ontario Canada

Selected Accomplishments

Reduced on-road hours while increasing on-road productivity annually

Rolled out digital dispatching application for a fleet of 1500 vehicles

Improved employee morale and overall job satisfaction score from 55 % to 90%

PRIOR ROLES:

FedEx Canada - Operations Manager

EDUCATION & ACCREDITATIONS:

Humber College 1999

Canada Customs Practices and Procedures

Centennial College 1987

Electronics Technologist

Accreditations:

WSIB JHSC Level One Certified, Coaching for Commitment, WHMIS, Covey Seven Habits of Highly Effective People, Covey Time Management, Managing Diversity, Techniques of Personal Injury Accident Investigation, Achieving Excellence Program in Staffing Orientation, Dangerous goods certified, Forklift License, Investigation and Reporting of Hazardous Occurrences, First Response/First Aid Certificate, Defensive Driving Instructor

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