Customer Service Administrative Assistant

Angel Mitchell

240-***-**** Mobile

**** **** ******* ****** *.E. Apt 103

Washington, DC 20019

**************@*****.***

Objectives

Over ten years of experience in budgeting, strategic planning, organizational development, financial planning, and administrative skills. Possess strong organizational skills with emphasis on team building. Demonstrated ability to effectively plan, coordinate and meet deadlines of multiple projects in high- pressure situations. Proactive and detail oriented, with a proven ability to successfully contribute to company objectives.

Education

May 2017 Business Administration- Montgomery College Silver Spring, MD

Experience

September 2011 Present- Research Associate Supervisor

Countyhouse Research Washington, DC

• Verify that all important information has been obtained for the researchers

• Responsible for visiting locals’ courts to primarily obtain criminal data and civil data

• Maintain log of missing/incomplete cases and obtaining missing information as available

• Distribute background hits on a daily basis within 24 hours of receipt

• Respond to status inquiries made by clients with one hour of inquiry

• Communicate effectively with the researchers and clients via phone or email regarding court information

• Enter accounting information for CEO and VP of the company

• Arrange monthly meetings for the DC office

• Diligently process detailed lists of client requests

• Enter and update results into company data management system

February 2008 August 2011- Senior Administrative Assistant

Catholic Charities Archdiocese of Washington Inc. Washington, DC

• Coordinate, review and submit documents for agency compliance of Anchor HUD homes

• Process AP invoices for Program Managers for monthly billing

• Assist in analyzing staffing allocations and recommend changes to maximize funding

• Enter intake data in the Service point system for housing records

• Arrange meeting and workshop schedule for the Division Director

• Prepare materials for monthly budget meetings

• Create spreadsheets for Program Managers

• Respond to clients inquires via phone and email

• Maintain accurate and complete job files from start to finish including creating estimates, invoicing and maintaining A/P & A/R

• Monitoring and researching statue of overdue or unpaid invoices, charges and/ or reimbursements

• Enter data in the HMIS database for recordkeeping

November 2004 June 2007- Enrollment Customer Services Representative

Office Team Staffing (CareFirst) Washington, DC

Enroll subscribers and dependents for all lines of business as requested via fax, U.S. mail, and/ or email

Verify enrollment status, make changes to membership records, research and resolve enrollment system discrepancies, process membership terminations, and other forms of enrollment events

Complete monthly reconciliation process and resolve discrepancies

July 2002 October 2004- Customer Service Coordinator

Federal Emergency Management Agency Hyattsville, MD

• Answer phones and respond to customer requests

• Provide customers with services related to natural disasters

• Transfer customer call to the appropriate staff

• Follow up on customer inquiries not immediately resolved

• Complete call logs and reports

• Research billing issues

• Recognize, documents and alerts the supervisor of trends in customer calls

Skills

• Microsoft Word

• Excel

• Outlook

• Travel Manager

• Salesforce

• Budget Planning

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