VERNON E MANN

** ***** ******** ******

Philadelphia, PA 19139

Eve: 215-***-****

Email: acr66l@r.postjobfree.com.

Summary

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Excellent communicator with 8 years in a demanding call center environment as a Customer Service Representative. Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Seeks a role offering opportunities for long term professional growth and development. Also experienced in Housekeeping focused on providing exceptional service to internal and external customers. Reliable, responsible and driven to be an integral team member. Floor Care experience stripping and buffing, waxing.

EXPERIENCE

Aug 2015 - Presently

Torah Academy High School For Girls

Responsible for overall general housekeeping and maintenance of the school building,

Including evaluation of necessary supplies. Also Evaluate and order supplies for faculty and students.

Feb 2010 – June 2014 Building Porter

Torah Academy

Hopson Consultant Services Inc.

Responsible for overall general housekeeping and maintenance of the school building,

including evaluation of necessary supplies. Also Evaluate and order supplies for faculty and students.

June 2006 – Feb 2009 Environmental Services Worker

Kirkbride Center, Philadelphia, PA

Responsible for overall general housekeeping maintenance in hospital units, including evaluation of necessary supplies, bedding, linens, etc.; evaluate and order supply inventory.

Mar 2005 – Mar 2006

COLLECTOR

Penn Credit Corporation, Harrisburg, Pennsylvania

Processing inbound and outbound calls using automated telephone and computer systems regarding past due accounts, accepting payments with credit cards, direct checks, Western Union and mail-ins. It is necessary to pass tests of ability to understand the laws and Miranda rights of customers.

Oct 2003 – Jan 2005

CUSTOMER SERVICE REPRESENTATIVE

Adecco Service/ Electronic Data Systems, Camp Hill, PA (Simultaneous Employment) received all inbound calls for AT&T customer service, logged all activity and verified customer accounts. (Worked this and next position simultaneously)

CUSTOMER SERVICE/ DISASTER ASSISTANCE REGISTRATION

Kelly Services/ FEMA, Mechanicsburg, PA (Simultaneous Employment)

Taking Inbound calls from people located in Florida, Virginia, North and South

Carolina, and others, who were victims of the many Hurricanes in 2004.

(Worked this and previous position simultaneously

Oct 2001 to Sept 2003

MANAGER

Bob Evans Restaurant, Carlisle, Pennsylvania

Responsible for managing all aspects of the Restaurant, including customer service

employee management; opening store; shift scheduling; payroll management;

inventory monitoring and purchasing.

Oct 1999 to Sep 2001

ASST. MANAGER OF HOUESKEEPING

Harrisburg Hilton & Towers, Harrisburg, PA

Assist the Exec. housekeeper in maintaining the high standards of the hotel.

Responsibilities included the daily managing of a housekeeping staff of 40 rooms

attendants, 5 supervisors, 3 housemen, 2 lobby attendants. Also responsible for

maintenance and upkeep of the laundry room facility, purchasing of supplies,

tabulation of hotel usage and general auditing functions.

EDUCATION

Metropolitan Career Center/Computer Technical Institute - Phila., PA

Major: Computer Science/

Associates Degree

Apr 1996 HIRAM G.ANDREWS CENTER – Johnstown, PA

Associates Degree, Computer Technology

Minor in Customer Service

CERTIFICATIONS

MILITARY STANDARD 2000A CERTIFICATION from Hiram G. Andrews Center

Expires: Jan 2002

Certification, Surface mount soldering technology, Rework and repair of printed

wiring boards, and creating wiring harnesses

SKILLS, ACHIEVEMENTS AND QUALIFICATIONS

Computer Service Technician, Experience

Experience in the use of Digital Multimeter, Digital Instruments, Voltmeter, Ohm meters, Logic Probes, Monitors, Frequency Counters, all testers and basic hand tools related to computer electronics. Experience in the reading of schematics and wiring of digital electronic circuits and interfacing. Assembling, Troubleshooting and repairing of computers and peripheral devices (i.e. Printers, CPUs,), low and high level formatting of hard drives. Also software installation and upgrading as well as troubleshooting any software problems related to computers.

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