Human Resources Manager

Michael B. Gilliland

*** ******** **** (M): 703-***-**** *********@*****.***

Gladys, VA 24554 linkedin.com/in/gillilandmike

Human Resources Leader

A Human Resources leader who adds value by driving organizations to achieve performance goals at business services companies. I lead culture change initiatives of organizations striving to improve performance by strengthening systems and processes for management and employees that reduce turnover, increased employee engagement and build leadership pathways. I’ve served on and provided guidance to key Board committees.

Organizational Development

Compensation Design

Succession Planning

HR Information Systems

Business Partner

Strategic Planning

Benefits

Merger Integration

Talent Management

Significant Accomplishments

Sourced, developed and led a team to increase HR creditability to support the organization’s needs for all Human Resources, Training and Development and Organizational Development matters.

Designed and Implemented a Total Compensation System that re-assessed base pay, incentive pay, rewards, and sales commissions to eliminate inconsistent pay practices across the organization. Established a total compensation program with principles and practices to ensure employees were compensated at or above market value for the positions they held. As a result, turnover decreased to single digit levels from the mid 20% range, and feedback systems demonstrated that compensation no longer existed as an employee relations issue.

Fulfilled 30% of Leadership positions with internal candidates supporting retention and promotion initiatives by implementing a Talent Management review program that identified top talent inside the organization and defined future developmental opportunities to prepare for future job growth. As a result, eliminated employee concerns that internal job promotion opportunities did not exist.

Managed health care premium costs to less than 2.5% for three consecutive years when projected increases were at a 30% or greater level. Initiated a results-driven wellness program that addressed the highest claim cost levels in the benefit plan design, reducing medical premium costs at a minimum of $200k per year. Recognized by the Washington Business Journal and The American Heart Association as one of DC metro’s Healthiest Employers.

Successfully lead union avoidance strategies to defeat organization attempts defeating 5 labor organization attempts in a manufacturing environment.

Led Organizational change initiatives, including employee and management development programs to transition an organization from an “association-type business” operating as a cost center to a profitable, service- and customer-focused business. Achieved this by implementing the Competing Values model of organizational change, creating business opportunities and being customer-focused. Performed Annual Surveys showing improvement of 15-25% employee acceptance year over year.

Responsible for creating and managing the annual 2.5 million dollar HR Budget that included all benefit plan cost and day to day operations cost. In addition established the annual compensation cost adjustment spread across all operating budgets.

Resume of Michael B. Gilliland page 2

Career History

Gilliland HR Consulting Gladys, VA

Human Resources Consultant/Contractor Sept. 2013 to Present

Human Resources professional assisting organizations in the public, private, and non-profit sectors in areas of Human Resources. Coaching and advising employees and management to achieve business results. In addition I have recently been engaged with SHRM’s SHRM-CP and SCP exam development including the reconvene process, the cut score ratings and writing questions for the exams.

Airlines Reporting Corporation (ARC) Arlington, VA

Vice President of Human Resources and Organizational Development 1998 to 2012

ARC is an airline-owned company whose business is financial settlement and data collection and aggregation of airline ticket sales. As an Executive leadership team member, I was responsible for creating and executing the human resources strategy and continually improving the corporate culture of a technology solutions provider. I resourced and directed a team of six to manage the compensation, benefits, training, employment, organizational development, and employee engagement of 400 employees. In addition, I set and presented the agenda for the bi-annual compensation committee of the Board of Directors and served as a financial trustee of a multi-employer pension plan.

Avery Dennison Corporation Brea, CA

Director, Human Resources and Organizational Effectiveness 1993 to 1998

Guided initiatives across 11 North American locations, representing 2,600 employees in order to align HR operations with the Corporate and Office Products Group strategy. I was a member of the Division Leadership Team and strategic business partner for the Markers & Adhesives and Mass Market business units, mentoring HR managers and staff while overseeing the succession planning process.

Human Resources Manager, Gainesville, GA and Eastern Region 1987 to 1993

HR manager for 500 manufacturing employees and 50 sales/customer service employees at facilities in Georgia, Texas, and New Jersey. Managed a staff of six in devising and implementing actions to improve performance and morale. Promoted to Director Human Resources Office Products Group.

Previous Experience

Johns Manville Corporation Employee Relations Manager 1981-1987

Winebarger Corporation Personnel Manager 1979-1981

Campbell County Schools Math and Science Teacher 1975-1979

Education

Coursework towards a Master’s Degree in Human Resources Management, Lynchburg College

Bachelor of Arts, Lynchburg College, Lynchburg, VA

Additional Training

Organizational Development, AMA

Performance by Design, SST

Performance Based Compensation, ACA

Incentive Compensation Systems, W@W

Strategic Leadership, CCL

Facilitator Training, Futures, Inc.

Leading Organizational Change

University of Pittsburgh

Managing Organizational Change, UCLA

Managing by Values, O’Connor and Associates

Professional Affiliations

Society of Human Resource Managers Human Resources Leadership Forum

SPHR (pending)

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