Manager Quality
Resume:
Gordon B. Morgan (Gordie)
Farmington Hills, MI. 48335 - acr64m@r.postjobfree.com - 248-***-**** Objective:
An experienced automotive Quality Manager who has demonstrated the ability to lead diverse cross-functional teams to new levels of success; searching for a growing company in need of a strong technical leader with effective communication skills, a can do attitude that will contribute to cost savings and profitability targets, while exceeding all customer expectations. Skills & Competencies:
Quality Systems Development & Lead Auditor: TS-16949, ISO-9001, ISO-14001, ISO-17025
Managed quality department operations: employees, appraisals, training, budgets, growth
Direct reports: Quality Engineers, PPAP Administrator, Internal Auditors, Inspectors, Test Lab
Drove APQP process assuring critical milestones were completed on time
Product design, development and production launch experience
Data-driven decision making
Versatile, polished Customer “Go-To-Guy” for problem resolution, escalation, containment, and final resolutions
Taught AIAG core tools to corporate employees, plant personnel and suppliers
Continuous Improvement:
o Kaizen expert certified, lean manufacturing, advanced problem solving o Risk management strategies and processes for improving quality o Statistical thinking and methods – 6 sigma Green Belt Certified o Lean process with strong Kaizen blitz experience o Total quality management (TQM)
Senior quality engineer tool box:
o AIAG core tools- (APQP, DFMEA, PFMEA Control Plans, PPAP, SPC & MSA) o DFSS, SPC, DOE, 8D, 5-why’s, Pareto, Cause & Effect, Checklists, Red-X, PDCA, Theory of Constraints, Value Stream Mapping, Poke Yoke methodologies
Supplier quality development & metrics reporting and monitoring
Process improvement success: Warranty, FTQ, scrap, part defect reductions, increased efficiencies, customer kudos, cost of quality, efficiency improvements
Supplier problem containment, escalation, CAPA to final resolution and follow up
Technical presentations, expert, polished upward reporting
Bench marking, competition analysis
Leader, strong communication, people skills (Coaching, articulate, loyal, intuitive decision maker)
Multi-cultural experience having worked in over 25 countries abroad
Climate and systems view all levels (50,000 feet strategic range, 15,000 feet accumulative range and 10 feet action range) – a doer, mover with exceptional change management skills
Enthusiastic team player with best in class experience and leadership
United States Air Force Honorable Discharged Veteran w/Commendation Medal
Quality positions held in career:
o Quality Technician
o Quality Engineer -Quality Supervisor- QA Technical Advisor o Senior Quality Assurance Engineer
o Global Quality Manager & Technical Support
o Global Senior Quality Manager / Customer Service o Global Quality & Environmental Director
o Global Corporate Quality Manager & Supplier Development o Quality Assurance & Environmental Manager
o Global Quality Business Process Manager
o Global Supply Quality Manager
o Global Supplier Quality Development Engineer
o Global Quality Assurance Manager
Positions highlight 360 degree experience working in high profile quality assurance roles for over two decades.
Strengths include leading people to winning solutions, bringing the best out in everyone on the team while reducing costs through continuous improvement strategies
2
Rev. October 25, 2015
Work Experience: 20+ Years Global Quality Assurance Experience Global Kaizen, LLC – Quality Management/SQE/Team Leader July 2009 to September 2015
Quality Assurance Team Leadership for global corporations and both high and medium volume manufacturing plants developing best in class methods, procedures, advanced problem solving, customer service, mentoring with polished reporting and communications
Taught AIAG core tools with hands on experience (APQP, DFMEA, PFMEA Control Plans, PPAP, SPC & MSA)
Supplier Quality Engineering and QMS Development
Created a Manufacturing Readiness Process for International Product Launch – Shenzhen, China
Established corporate metrics, management coaching to meet objectives, management reviews
Kaizens, lean initiatives and coaching
Benchmarked best in class global processes and implemented inside plants
Responsible for developing and maintaining an effective quality system to achieve optimal levels of quality, productivity to assure internal and external customer satisfaction
Lead Auditor and trained internal auditors to: TS16949, ISO9001, ISO14001, ISO17025,
Represented corporations including supplier base in QMS audits and customer liaison for problem containment, escalation and resolutions with effective CAPA programs Companies I've worked for direct during this six year period:
Flodraulic Group -Corporate Quality Manager
US Farathane -Corporate Quality Manager
Avon Gear -Quality Assurance Manager
Dura Automotive -Global Supply Quality Manager
Eagle Ottawa / Lear -Global Quality Business Process Manager
Homedics/House of Marley -Senior Manager Global Quality
Dokka Fasteners -Quality Assurance Manager
Michigan Rubber Products -Quality Manager
Johnson Electric -Senior Quality Engineer
Seattle Safety -Quality & Business Development Manager Note: This work further strengthened my AIAG core tools use in real world automotive component product applications while mentoring to quality teams with best in class methodologies. Contract work – not consulting – there is a difference. Director Global Quality & Supplier Development October 1990 to July 2009 First Technology and Denton, Inc. / Ascot, England - UK & Rochester Hills, MI - USA www.humaneticsatd.com – Corporation’s automotive division is now Senseta Technologies
Customer interface for problem escalation, containment, resolution. Strong communicator and polished professional
Developed global quality systems from ground up for unique start-up company. Certified to ISO9001, TS16949, ISO14001, ISO17025, ISO13485 – including over 12 subsidiaries and/or strategic partners
Drove AIAG core tools while teaching plant personnel globally at all subsidiaries
Managed a direct staff of 20 and indirect over 250 employees o Direct staff – SQE’s in USA/Germany/Netherlands/UK/China/Korea/Japan/Australia/Brazil o APQP administrator, PPAP coordinator, Inspectors, Internal Auditors, Developmental engineers
Led the APQP and PPAP process from contract inception to product launch
Developed systems to control Electronic Design, Development, Manufacturing of Instrumentation, including supply chains
Developed center of excellence in Nagoya, Japan to support Toyota Motor Company
Developed center of excellence in Delft, the Netherlands and Germany to support German OEM’s
Led SAE committee level meetings on behalf of corporation and engineering department
Conducted Kaizens to reduce “muda” and improve efficiencies by a 43% minimum across all departments
Used Quality Engineering tools and skill sets including, Kaizens, KanBans, Value Stream Mapping, Lean Manufacturing, Six Sigma, DOE, problem solving – root cause analysis, preventative & corrective action
Advanced rubber, foams and plastics formulation development to meet both static and dynamic testing protocols 3
Rev. October 25, 2015
Responsible for introducing rubber injection molding to a primarily transfer and compression molding operation, that increased efficiencies by 50% and reduced scrap by over 90% leading to over $2.5 million in savings
Worked with every automotive OEM and Tier one component suppliers in the world for advanced engineering high profile safety components.
Electronics manufacturing, assembly and testing trouble shooting, customer technical support, resolution Supervisor/ Quality Engineer September 1988 to October 1990 Lindsay & Pavelich Manufacturing/Chivas Products, Ltd.; Canton, MI
Led quality engineering for 27 plastics Injection molding machines and their processes: Tier one Automotive Supplier
Assured plastic and rubber injection molding capability on 20+ presses, Cpk, PPAP’s, Run@Rate
Led CQE activities in APQP design, development, manufacturing – Process capability
Assured processes were designed to customer specs - Electronic manufacturing of interior lights and cup-holders with suppliers. Customer technical support, trouble shooting via CAPA’s, etc. Class “A” cosmetic surfaces, color specific
Managed product quality and plastics raw material certification laboratory operating all lab equipment i.e.
Compression loading machine for destructive testing, melt flow, viscosity, conducted FMVSS 203 Flammability testing on plastics, tested plastic for splay, moisture, and color matching using colorimeter
Worked with Product Engineering Teams performing capability and design of experiments assuring quality reproducible products were designed, developed and finally shipped to the OEM's
Supported teams to achieve the Ford Q-1 Quality Rating, Chrysler’s Penta-star Award and GM’s Target for Excellence Awards
Diverse Manufacturing Processes Background:
Plastics molding - Slush, injection, rotational, raw material analysis, formulation
Rubber molding – Injection, transfer, formulation, special compounding
Electronics development and assembly – created unique crash safety testing systems (Also for Medical Devices)
Machining – Multi-Axis CNC precision, others,etc. - Welding
Metal Stamping
Castings – Aerospace quality, X-ray certifications
Assembly Processes – High and low run product build
Test & Validation – Laboratory and production certification testing
Software development and test
Finite Element Analysis (FEA) Modeling – Math model product and services
Test equipment design, build and CE markings
High Volume Electronics - Instrumentation design, build and certification (Multi-axis transducers, Infra-red (IR) measurement devices, angular motion sensors, chest deflection potentiometers, linear potentiometers, actuators, switches, etc.)
Heat treating applications (Atmosphere Control Process) for precise tolerances, coatings Product Experience:
Full car interiors experience developing class A surfaces for luxury automobiles including trim components
(Applications include colored Class A interior components and assemblies such as overhead consoles, dome lamps and assemblies, HVAC vents, grab handles, roof railings and appliqué moldings.
Instrumentation panels, door trims, center consoles, cup holders, leather applications on seats, steering wheels and side door panels, comfort development work and noise vibration and harshness development components. Customer engineering applications.
Full car exteriors experience (Under hood engine components, fan shrouds, engine noise reduction, air intake components, HVAC actuators, stabilizer and noise reduction components, Metal body structures, steering, stabalizers
Shifter modules experience working for Tier One component suppliers
Crash safety sensors, components supporting passive and active safety features
Crash test equipment – human surrogates, validation testing equipment, finite element models, validation software
Vehicle simulation testing for interior compartment comfort, noise reductions, massage seating, heating, seatbelt pre- tension
Advanced component devices for safety - vehicle airbag suppression systems 4
Rev. October 25, 2015
Education:
Master Certificate: MBA Fundamentals, Freeman School of Business, Tulane University – Graduated 2006 B.S. Business Administration, MSU, Pima College – Graduated 1996 B.S. Mechanical & Electrical Engineering, Apprenticeship Foundation Degree, UK – Graduated 1994 A.A.S.: Quality Engineering, Community College of the Air Force (CCAF) –Graduated 1987 United States Air Force Technical Training School – 1982 to 1988 Additional Training and Certifications:
Expert certificate – Kaizen Leadership
Certificate – Manufacturing of Rubber Products (Includes rubber compounding, development, processes) Certificate – Manufacturing and Process Control of Plastic Components (Plastics, foams, etc.) Certificate – AIAG Core Tools (APQP, PPAP, FMEA, Control Plans, CAPA, etc.) Certificate – Measurement Systems Analysis (MSA) and SPC for Engineers Certificate - Quality Engineering (CQE)
Certificate – Lead Quality Assurance Systems Auditor (CQA) Certificate - Problem Solving and Corrective Action Implementation - the 8D Approach Certificate – 5 Why’s Problem Solving Tool
Certificate - Lean Manufacturing Implementation Skills Workshop/Demand Flow Technology Certificate - ISO 9001:2008, TS-16949, ISO14001, ISO13485 (Includes implementation and Lead Auditor) Certificate – Implement & Compliance of 14001 Environmental Systems Certificate - Competence of Testing and Calibration Laboratories, ISO-17025/A2LA Certificate - Geometric Dimensioning and Tolerance Based on ASNI 14.5Y Certificate –Supplier Quality Assurance – How to develop Vendors into Strategic Partners Certificate –Competitive Analysis and Benchmarking Certificate – How to launch innovative products in today’s competitive world Certificate – 6 Sigma Methodologies and Implementation w/Greenbelt Certificate - Statistical Control of Manufacturing Processes Unit I, II and III Certificate - Total Quality Management Executive Briefing Certificate - Crucial Conversations Mastery Course Certificate – Certified Customer Service Professional Certificate – Advanced metallurgy and heat treatment Additional certifications – see educational portfolio a separate document Memberships
Member – ASQC & ASQA - 1988 to present
Member – SAE- 1993 to present
Member - Advisory Task Force, WSID Design Committee-1997 to 2006
Member – WG-12 ATD Development ISO Standards Committee
Member - SAFE Association Great Lakes Chapter 1995 to present
Great Lakes Chapter Secretary in Charge of Web Site Development 1995 to 2006
Great Lakes Chapter Program Chairman 2010 to present
Member - SAFE Association International 1995 to present
Member - Children’s Hospital of Philadelphia (CHOP) ATD expert 2002
Member – Life Membership Award – Optimism Society SPECIAL NOTES:
United States Air Force Veteran with Commendation
Numerous Letters of Reference Professional Committee Membership, Publications, Lectures, etc. Available Upon Request
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