TIJU MATHEWS

Kurisumkal House, Pallickathodu PO, Kayoori, Kottayam, Kerala - 686503

Mobile: +91-994******* (india) ; Saudia: +966*********(saudia)

Email: acr631@r.postjobfree.com Skype ID:tiju.mathews3

Date:05-09-2015

Sub: Operatrions Management Professional/computer Operator/document controller/cabin crew.

Dear sir,

With reference to your ADD dated 05-09-2015 undersigned present myself as an important incumbent for the same. I am submitting to express my keen interest in the position of Ground Services commercial

in your company.

Competent professional with experience of over 7 years across end-to-end Operations including General Administration, Data Management, Computer Operations, Billing, Client Servicing and Team Management. Currently working as a computer operator in saudia Arabian airlines (for G4S)

My core competencies are in the domain of Customer Service, Front Office Management, Manpower Planning, Resource Optimization, Customer Relations, General Administration, Strong Interpersonal Skills, Billing, Team Management, Data Management and Computer Operations

I am an innovative thinker, able to apply analysis and creativity to problem solving. I am a highly personable, self-motivated and diligent individual with flexibility to adapt to new situations

Driven by high energy levels and technical competence I am confident of making visible contribution to company’s growth and profitability objectives.

A tour through my enclosed resume shall take you through the details and I am confident, in my credentials you would find a perfect fit for the said job. Thank you for sparing your time.

I would appreciate the chance to meet with you in person to discuss as to how I could be a vital part of your organization.

Thanking you in anticipation.

Yours sincerely

TIJU MATHEWS

OPERATIONS MANAGEMENT PROFESSIONAL Since 2014

Job Objective: Data Entry position in the Computer field with opportunities for career growth.

Work Experience:

Company : Saudi Aerospace Engineering Industries (Aug 2014 up to Present)

Position : Tracing System Information (T.S.I) Operator.

Shipping Department

Duties & Responsibilities:

Tracking all shipment information inside/outside of the kingdom

Data Operator.

Updating Third Party Report.

Entering all the information about Air Waybill's using PC.

Entering Medical Oxygen, Brakes, Engines, Apu's, Wheel and Tire Information.

Keep proper filling of all Air Waybill's documents.

Sending telexes in all stations.

Entering all pick slip confirmation to create shipment number by using new system (AMOS) Swiss Aviation Software Ltd.

Company : Saudi Aerospace Engineering Industries (December 2014 up to April 2015)

Position : Technical Information System (T.I.S) Operator.

Maintenance Control Center (M.C.C.) Department

Duties & Responsibilities:

Data Operator.

Printing Mel’s/Restriction and attach to VIP Flight Package.

Printing TIS packages for various specialties.

Updating Front Page update.

Updating B.I.S, O.O.S using TIS transaction.

Entering Delays Information.

Keep proper filling of all TIS documents.

Sending telexes acft B.I.S, O.O.S in all stations.

Sending E-Tops for flight using TIS transaction.

TIJU MATHEWS

Kurisumkal House, Pallickathodu PO, Kayoori, Kottayam, Kerala - 686503

Mobile: +91-974*******; Email: acr631@r.postjobfree.com

OPERATIONS MANAGEMENT PROFESSIONAL

Seeking challenging assignments across the Aviation Industry

Customer Service Front Office Management Manpower Planning Resource Optimization Customer Relations General Administration Strong Interpersonal Skills Billing Team Management Data Management Computer Operations

A competent and diligent professional, offering 6+ years of experience across end-to-end Operations including General Administration, Data Management, Computer Operations, Billing, Client Servicing and Team Management.

Proactive and customer focused professional with demonstrated skills in streamlining customer services function by designing innovative systems and processes to generate high value propositions for the customers.

Ensure adherence to service quality norms and standards to provide effective service and achieve maximum customer satisfaction.

Expertise in managing Back-office/ Front-Office Operations; Capable of performing under high-pressure situations. Self-driven and work focused having ability to execute assigned tasks within defined timelines.

Possess excellent people management, effective communication and strong interpersonal skills, adept at handling administrative/ operational tasks, managing customer requests and coordinating between senior management and customers.

PROFESSIONAL EXPERIENCE

BENFRANKLIN OPTICIANS 2012-2014

Counter In charge

Managing a team and responsible for office work, banking transactions and billing, pertaining to routine correspondences of the company

Looking after overall data management while ensuring accuracy, precision and facilitating easy retrieval of records whenever required.

Performing the entire computer related jobs in the office including streamlining the office management system; making computer presentations and preparing excel documents for various assignments; efficient in proper filing and maintenance of all the correspondence.

Maintaining relationships with customers for achieving repeat/referral business

Handling day-to-day general correspondences like letters, faxes, Emails etc and efficiently managing proper and accurate records of incoming/ outgoing communications and confidential files.

Administering Office functioning and reporting the same to seniors on daily basis

Identifying & analyzing customer’s requirements by maintaining active & comprehensive conversation; ensuring customer issues are promptly addressed, document and resolve in a timely and professional manner and passed them to correct channels

Making efforts across developing healthy working environment in the organization by coordinating and assisting clients in day to day business operations; also ensuring optimum & effective utilization of resources and time.

Developing strong MIS reports daily while coordinating with respective officers and Management for complete operations.

KURIANS OPTICIANS 2010 - 2012

Sales Assistant

INTER OPTICS & EYE CLINIC 2008 - 2010

Salesman

ACADEMIC CREDENTIALS

B.SC in Electronics with Computer Hardware 2010 MG University

Diploma In Computer Hardware & Maintenance (A+ syllabus) 2009 G-Tech Computer Education

Network Technician 2006 ITI, Kerala State Trade Certificate

Course in Computer Application 2004 Aces InfoTech Private Limited

Class XII 2005 CBSE Board

Class X 2003 CBSE Board

Date of Birth: 30th November, 1985

Languages Known: English, Hindi, Malayalam, Tamil and Basic Arabic.

References: Available on Request

Contact this candidate