Management Technical Support
Resume:
Harikesh Kaushik
Contact: +919*********
Email: ******.********@*****.***
Objective
Seeking challenging career in a professional organization offering opportunities where I can use my domain knowledge and technical skills effectively in the growth of the Organization along with self-advancement. Always eager to learn something new.
Total Work Experience: 6 Years
Professional Experience
Company Name : HCL Technology
Duration : June 2015 to till date
Designation : Senior Customer Support & Level - 1 Windows Server Support
Job Description:
Roles & Responsibilities:
Managing set up of Active Directory servers and supporting File & Print servers.
Troubleshooting, managing & maintaining more than 5 Critical servers, regular monitoring of event Logs, alerts errors in the Operating Systems if any.
On daily basis a checklists in maintained about backup, disk space, log review, scan mail update and Anti Virus update.
Monitoring and handling more than 50 servers Disk space, memory utilization, CPU utilization and event Logs, alerts errors in the Operating System.
Handling critical OS related Issues.
Giving internet, Common Drive Folder access to users.
Handling technical support for windows platform, Problem Management, Change Management & Incident Management for all application servers running on Windows. Providing technical support within the SLA for various levels of severity calls.
Creation of users in active Directory, password reset and unlock of users.
On site – offsite & help desk acted as first level responder to all incoming mails escalation & any of requests from client end.
Identify complex requests and forwarded to appropriate analyst and reverting to client. Managing the Service Directs database. Accountable for coordination with Administration and vendors and acted as one point contact.
Coordinated with service team and monitored services provided by vendor. Sound knowledge of IT system configuration and implementation
Handling incident & problem management.
Helping on-line & Off- line to Support Engineers, Solve Configuration problems related to Mails, Operating System, Desktop Software and Networking devices.
Assign or escalate problems and requests to appropriate Level-2&3 resources as required.
Company Name : IT Source India Pvt. Ltd.
Duration : Feb. 2014 to 15th June 2015
Designation : Team Lead & Technical Helpdesk Coordinator
Client : HDFC Bank IT Center
Job Description:
Roles & Responsibilities :
Managing internal Regional Coordination & Interact with client on mails and telephonic communication
On site – offsite & help desk acted as first level responder to all incoming mails escalation & any of requests from client end.
Identify complex requests and forwarded to appropriate analyst and reverting to client. Managing the Service Directs database. Accountable for coordination with Administration and vendors and acted as one point contact.
Coordinated with service team and monitored services provided by vendor. Sound knowledge of IT system configuration and implementation
Handling incident & problem management.
Helping on-line & Off- line to Support Engineers, Solve Configuration problems related to Mails, Operating System, Desktop Software and Networking devices.
Assign or escalate problems and requests to appropriate Level-2&3 resources as required.
Document problem identification, symptoms, diagnosis, and resolution steps in case tracking system or other document sources (as required).
Coordination with various teams for the issue reported by End & following up till closure as per TAC SLA.
Coordinate with ISPs for link feasibility in commissioning New Links.
Handling Helpdesk, call logging, call generating, assigning to engineers.
Maintaining SCCM 2012 environments with over 5000 systems.
Installing Site Server Components.
Setting Site Boundaries, Boundary groups
Staging, testing and deployment of Applications, Packages.
Staging, testing and deployment of Software Updates.
OS Management and User administration.
Company Name : Wipro InfoTech
Duration : April 2011 to March 2013
Designation : Technical Support Helpdesk
Client : Met Life Noida
Job Description:
Roles & Responsibilities:
Handled IT management day to day End to End Desk Support to Client User’s, Team Co-ordination, Weekly Meeting with all of team Members or customer Management, Implementing new Police’s and security according Customer or Client Support Management.
Undertake remote connectivity to user’s Machines/Laptops for troubleshooting broadband issues with in TAT.
Helping on-line & Off- line to Support Engineers, Solve Configuration problems related to Mails, Operating System, Desktop Software and Networking devices.
Managing and Maintaining User’s Computer’s Groups, Server Environment, Physical and Logical Devices.
Handling Helpdesk, call logging, call generating, assigning to engineers.
Handling Windows OS & AD Incident/Production Management, Installing, Configuring and Hardening of Windows 2000 / 2003 Servers Installing, Configuring and Managing AD / DHCP / DNS Services.
Provide 1st level troubleshooting for any kind of LAN or WAN issues
Configuration, Backup & Restoration Mails of Lotus Notes & MS Outlook related problems.
Installation & troubleshooting of Network Printers as well as local Printer.
Antivirus Installation and Up gradation. (TREND MICRO, McAfee, Symantec endpoint, AVG)
Company Name: Progressive Infovision pvt. Ltd.
Duration : March 2008 to March 2011
Designation : FMS Engineer
Client : Kotak Mahindra Bank Ltd.
Job Description:
FMS Engineer - Roles & Responsibilities
Resolving IT incidents and queries remotely at onsite and offsite of other regions.
Maintaining security compliance for Windows 2k, 2k3 and win 7 critical patches and anti-virus definitions.
Installation, Configurations and maintenance of Laptops, Printers, component level peripherals.
Maintaining network infrastructure of LAN & also handling server configuration for the Specialize in the Company rules.
Providing support for MS Outlook (PST) related problems.
Handling the network related (lease line) issues and co-ordination with GIS and Lease line provider.
Installation, Configuration client Hardware and Network infrastructure.
Installing, Administration and Monitoring of all Desktops.
Asset Management.
Helping on-line to Support Engineers, Solve Configuration problems related to Mails, Operating System, Desktop Software and Networking devices.
Installing, Administration and Monitoring of all Desktops.
Third party vendor interaction.
Installation of Network Printers as well as local Printer.
Qualification;
Graduation From Govt. Collage Bhiwani, M.D.U. Rohtak Haryana.
12th from HBSE Haryana
10th from HBSE Haryana
Professional Qualification:
ITIL V3 (Training Completed )
MCITP. (Microsoft certified Information Technology professional) Certified by Microsoft.
2 Year HW/NW course from CCVS Delhi.
Personal Profile:
Date of Birth : 6th August 1986
Father name : Sh. Satya Narayan
Mother Name : Smt. Raj Banta Devi
Marital status : Unmarried
Address : Mu-28/C Pitampura New Delhi 110034
PAN No. : AEBPH4725C
Passport No. : J8134459
Regards, Date:-
Harikesh
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