Certified Medical Assistant
Resume:
Jean Johnson
Spring, TX 77389
832-***-**** cell
Summary:
Dependable, honest, hard worker with over 13 years experience in customer service. Persistent and work well under pressure, dealing calmly and effectively with high stress situations. Due to high level of integrity, accustomed to being entrusted with confidential information. Solid background in dealing with diverse and demanding customers and patients.
Skills:
Filing (A-Z), Financial balancing
Computer skills: Microsoft Word, light typing (30-40wpm), Windows, multi-media,
Internet, medisoft, data entry, centricity, and EMR.
Lucent technologies Multi-Line Phone System
Customer Service
Experience:
KSF Orthopaedic Center
Front and Back Office Medical Assistant, February 2007-July 2015
Controlled patient flow in and out of the offices of 13 Orthopedic Specialists.
Duties include:
*Write and call in medical orders and prescriptions
*Clean and sterilize instruments
*Prepared injections, cleaned and applied dressings, splints, and casts
*Took messages and returned patient calls
*Room patients and handle paper and electronical charts
*Prep patients and assist physician with different procedures
*Prepare charts for establish and new patients
*Review daily census
*Collect co pays and payments on office visits
*Verify insurances
*Answer multi-line phone system, faxing, heavy typing and filing
*Make and cancel appointments
*Check in and out patients
Wingate Inn Willowbrook
Front Desk Clerk, March 2006-March 2008
Answered multi-line phone system and provided customer service to all guest.
Duties include:
*Take inbound calls
* Making and canceling reservations
* Checking guests in and out
* Cash handling and financial balancing
* Resolves and settles any issues guests my have during their stay
* Contributes to team effort by accomplishing related results as needed
Northwoods Pediatrics Center
Medical Assistant Extern, February 2005-March 2005
Front and Back office: Perform selected medical assisting and
administrative/clerical duties that assist in the delivery of primary
health care and patient care management under the direction of a
physician.
Duties include:
* Prepare patients for examination and treatment. Takes patient histories and
vital signs
* Prepare exam and treatment rooms with necessary instruments
* Administer injections
* Prepare and maintain supplies and equipment for treatments, including
sterilization
* Assist with scheduling of tests and treatments
* Maintain patient files, record and other information
* Perform direct patient care as instructed by the physician
* Complete appropriate documentation on all patients treated
Holiday Inn Express
Front Desk Clerk, April 2002-June 2004
Serves guests by completing registration and control room assignments.
Duties include:
* Welcomes guests by greeting them; answering questions; responding to
requests
* Registers guests by obtaining or confirming room requirements; assigning
room; obtaining information and signatures; issuing door cards
* Establishes credit by verifying credit cards or obtaining cash
* Directs guests to room
* Conveys information to guests by receiving and transmitting messages, mail,
facsimiles, packages, etc
* Resolves and settles any issues guests my have during their stay
* Return calls to customers with answers to their questions
* Take inbound calls
Education:
Lone Star College
Kaplan High Education Corp. (Texas School of Business) :Graduated April 2005 with GPA of 3.99
President’s List
Director’s List
Westfield High School:Graduated 2001
National Honor Society
Member of Health Occupations Students of America
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