Management Customer Service

Kathy Hall

***** ***** ***** ***** ********, IN *7203 Phone: 812-***-****(M) E-mail: *******@*******.***

OBJECTIVE

Seasoned Management Systems Administrator with more than 15 years of experience in fast-paced Manufacturing Environment. Excellent organizational and prioritization skills with a track record of achieving exceptional results in management systems certification and program management. A passionate work ethic with a drive for excellence. Looking for a position where I can utilize my vast skills and experience in a fast growth company.

SKILLS

Microsoft Word, Excel, & PowerPoint

Administration and Management of Systems

Vendor & Supplier Relationships

Results Driven

Complex Problem Solving

Troubleshooting

Customer Service Excellence

Quality Control Analysis

Lead Auditor

Trainer

Communications & Media

Management of Personnel

EXPERIENCE

QEHS Management Systems Administrator SUN POLYMERS May 2010 – Current

Certified the QEHS Management System to ISO 9001, ISO 14001, and OHSAS 18001 Standards within 18 months of employment.

Liaison with external parties (i.e., regulatory officials, customers, contractors, visitors, etc.)

Promoted the awareness of customer requirements, environmental and OH&S requirements throughout the organization with appropriate training intervals (i.e., orientation, annual refreshers, new equipment, contractor awareness, facility changes, etc.)

Respond to customer complaint through Root Cause Analysis ( 5 Why) and CAPA

Lead Auditor of the QEHS Management System

Systems analyst for product realization and programs through data collection internal/external audits, tests, inspections, and surveys

Champion of several continuous improvement activities such as zero waste to landfills, the 4Rs of Waste Management, CI Safety Ticket program, Problem Solving Process, Environmental Aspect/Impacts, OHS Risk Identification & Assessment Evaluations, noise and odor programs, waste management, and the company newsletter

Communication and technical writing skills of high level system documents and records

Database management for CPAR, calibration, internal audits, RMAs, claims, complaints, and document control (both internal and external)

Management of hazardous waste (LQG)

Management of personnel in customer service and document control

First Responder certified through the Red Cross in CPR, First Aid, and AED

Quality Auditor Elwood Staffing Feb. 2009 – May 2010

Inline press audits and final inspections using densitometers, barcode readers, optical comparators, and steel rules

Streamline and transition of the quality management system documentation to ISO 9000:2008

Kathy Hall

12851 River Grove Drive Columbus, IN 47203 Phone: 812-***-****(M) E-mail: *******@*******.***

On the job training of new temporary employees to government specifications and software program

Data analyst for press troubleshooting & product realization/monitoring/measurement

Repair and calibration of quality test equipment specific to the printing industry

Document process maps as a Kaizen Continuous Improvement project

Quality Coordinator TWB Company, L.L.C. July 2004 – Jan. 2009

Transfer of the Quality Management System from QS900 certified to ISO/TS 16949 certified (Tier 1 Supplier)

Management Representative for the Quality and Environmental System procedures and work instructions

Lead Auditor of the Quality and Environmental Management System, developed audit schedules including coordinating the surveillance audits

Data analyst of quality information in the daily production meeting

submit Tier II & TRI reports to the EPA, IDEM, & local authorities,

Monitored corrective action activities (i.e. 8D & 5 Why)

Quality Representative for a number of continuous improvement projects to improve efficiencies & create cost savings

Claims Administrator for supplier and vendor claims into the corporate database

Oversaw the SPCC and SWPP plans and their internal training programs

First Responder certified through the Red Cross in CPR, First Aid, and AED

ACCOMPLISHMENTS

Numerous surveillance and/or renewal audits of management systems with zero findings.

Created a set of strategies that helped minimize costs by 12% thereby increased profits.

Recognition of excellent job performance with article in the newsletter.

Excellent verbal and written communications (both internal and external) for website, Safety Data Sheets (GHS compliant), company brochure, business cards, and technical data sheets, etc.

Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and coworkers alike.

QUALIFICATIONS

Highly skilled in overseeing operations and achieving set goals

Proficient in understanding the needs and strategies needed to drive sales

In depth knowledge of controlling operation expenses to maximize profitability

Effective skills in organizing, planning and scheduling, and the ability to multi-task

EDUCATION

December 2006 Indiana Wesleyan University / Columbus, IN

Bachelors Degree, Business Management

G.P.A.: 3.74 (Magna Cum Lade)

October 2015 OSHA 30 Hour Certification

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