Engineer Customer Service

Hernán López

** ***** **** *********, *******, Ontario, M4J 2C2 647-***-****

acr5ps@r.postjobfree.com https://ca.linkedin.com/in/hjlopezo

Industrial Engineer seeking Project Management opportunities

SUMMARY OF QUALIFICATIONS

3+ years experience in the production planning and inventory control area with Quality Standards regulations

Industrial Engineer by training (BSc., 2010), self-taught programmer (Python), working towards PMP certification

Highly motivated and results-oriented professional seeking opportunities in Project Management

Experienced with logistics and production, inventory control, customer service

Working experience with ISO 9001 and EHS courses

Proficient in MS Office Suite, including Excel and MS Project; fluent in Spanish

CERTIFICATION & EDUCATION

Graduate Certificate, Project Management

Toronto, ON

Lambton College

Dec 2015 (Expected)

Diploma, Marketing, Advertising and Sales

American Academic Center for Training & development (AACTD)

Venezuela

April 2014

Bachelor of Engineering, Industrial Engineering

Venezuela

Universidad de Oriente

May 2010

RELEVANT EXPERIENCE

CENTRO EMPRESARIAL LECHERIA

Lechería, Venezuela

Project Coordinator

Jan 2011 – Feb 2013

Coordinated inventory management and maintenance of equipment and materials in highly uncertain environment (due to economic conditions in Venezuela)

Responsible for upgrading all electronic systems (e.g. lighting, ventilation, etc.); reduced monthly electricity consumption (and costs) by 30%

Managed team of 5-10 for each maintenance project (e.g. hydromatic pump, elevator systems, ventilation system, etc.)

Negotiated contracts with vendors (reducing equipment costs by 35%)

Further developed interpersonal skills through coordinating across diverse departments for each business customer (Maintenance, Production, Administration and Finance)

Migrated company’s monitoring and control software (e.g. Trane Tracer, Padlock and Patriot System) and trained 5 staff members

TOYOTA MOTOR COMPANY

Cumaná, Venezuela

Production Engineer

Oct 2008 – July 2009

Improved production output of Corolla and Terios cars by 40% by optimizing production work sequence

Identified bottleneck equipment (e.g. oil supplier), reducing production time by 3 - 5 minutes per car

Created, maintained, updated and distributed standard of documents, processes and templates under QMS requirements (ISO 9001) in 74 workstations of production line of Corolla and Terios.

Worked collaboratively with other departments (e.g. Stamping, Painting, Assembly, Suppliers, and Quality) in identifying and resolving all production-related issues using various engineering methods and continuous improvement of Toyota Production System (TPS)

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