Project Management

Email: acr5oj@r.postjobfree.com Current Location: Florida, USA

SUMMARY

Able and conscientious Programmer Analyst with 8 years of experience in IBM mainframe environment. Outstanding technical expertise with excellent analytical skills and trouble shooting ability. Proficient at gathering and documenting requirements, assessing business objectives, and managing all stages of software development and implementation. Demonstrated the ability to interact with people on many levels in a fast paced work environment with constantly changing priorities.

Strong 7+ years of experience in Insurance (Health Care) Industry and also worked as part of Retail Industry. Lead multiple teams through special and strategic projects for the customer with 100% satisfaction ratings.

TECHNICAL EXPERIENCE

LANGUAGES:

COBOL, CICS, JCL, REXX, HTML, JavaScript, JSP, C, C++

DBMS:

DB2 V8, DB2 V10, VSAM

TECHNOLOGIES:

Mainframes

PRODUCTS:

INGENIUM, ORACLE – OIPA

OPERATING SYSTEM:

Z-OS, MVS, Windows

TOOLS:

FILE-AID, XPEDITER, SPUFI, QMF, AQT, TSO/ISPF, OPTIM, ABEND-AID,SDF2,

ICETOOL, IBM Utilities, FTP, EASYTRIEVE, OPC Job Scheduler,

Rational Asset Analyzer, Quality Center, Remedy

CONFIGURATION MGMT:

VSS, SVN, CHANGEMAN, Star Team

MIDDLEWARE:

MQ Series, CTG (CICS Transaction Gateway)

FUNCTIONAL EXPERIENCE

Insurance Domain - Pension Products, Annuities, Disability Income, Voluntary Dental Insurance,

Long Term Care, Critical Illness products

Retail Domain - Order Management

WORK EXPERIENCE

iGATE Computers (Earlier PATNI Computers) - From 2006 September 25th till 2014 May 31st

Worked as – Project Lead

INGRAM MICRO - From 2014 August 14th till 2014 December 2nd

Worked as – Sr. Programmer

ACHIEVEMENTS

Achieved Best Performer of Quarter Award thrice

Achieved Excellent Performer Semi Annual Award once

Received several Customer Appreciations for excellent Project Execution.

MAJOR ASSIGNMENTS

Aug 2014 – Dec 2014 (04 Months)

Project:

IMPULSE Maintenance Project

Customer:

INGRAM MICRO

Environment:

Mainframes - COBOL, CICS, JCL

DBMS - DB2, VSAM

Role:

Senior Programmer Location :- India

Brief description of the project:

The Project involved enhancements within IMPLUSE system for various functionalities such as Client Setup, Order Management and Reporting which operated in Real Time and Batch mode. IMPULSE interacted with its Partner systems via EDI Transactions and this was achieved by communicating with GENTRAN in order to generate EDI Transactions for both Inbound and outbound activities.

Responsibilities:

Handled end to end implementation of each enhancement task independently from estimation till production install, followed by post production support

Communicated with Business partners and SMEs to understand requirement and resolve queries

Used work breakdown structure method for estimation

Created technical specification, test case documents followed by Coding and Unit Testing

Coding involved CICS Screen changes, COBOL, JCL and DB2 table changes.

Coordinated with interfacing applications during Integration testing

Coordinated with infrastructure teams like DBA to implement table changes for production install

Jan 2013 – May 2014 (17 Months)

Projects:

Critical Illness-Full Service Dental Development & Maintenance Project,

Veteran Affairs Implementation Project,

Extent Health Implementation Project

Customer:

MetLife Institutional Business

Environment:

Mainframes - COBOL, CICS, JCL

DBMS - DB2, VSAM

Front End - HTML, JS, JSP

Middleware - MQs, CTG, Web Service

Platform - INGENIUM V6.5 and V7.4

Role:

Project Lead & Onsite Coordinator Location :- South Carolina, USA

Brief description of the project(s):

US Veteran Affairs and Extend Health Implementation Projects involved administration of New Dental Products which was offered to US Veterans and US Retiree population resp. At the same time existing Critical Illness and Full Service dental processes also underwent enhancements. All these 3 projects where being implemented on the same INGENIUM Dental Admin system.

Responsibilities:

Carried out Level 0 and detailed estimation for all 3 projects.

Assisted Project Manager in resource loading for 3 projects that were to run in parallel

Handled weekly status reporting of projects with MetLife management team.

Conducted brainstorming sessions with Business and Analysts to come up with strategic solutions

Coordinated with Business and Vendor Management group to handle Initial Full Customer load which involved extensive customer data mapping.

For new customers, coordinated with Business to design Plan Structures to fulfil Business needs and fit into existing system. [Plan structures affected Premium and Billing]

Coordinated with Offshore development team in translating requirements and ensuring traceability of requirement right thru the technical design creation, coding and testing phases

Coordinated with CICS, DB2, Web Service, MQ infrastructure Teams to incorporate new environmental changes like adding CICS transaction, DB2 table changes, setting up new MQ and handling web service calls

Coordinated with QA and partnering teams during testing phases.

Meticulously handled Configuration Management activities which was critical as many teams (production support, upgrade and development teams) were working on the same INGENIUM ADMIN system simultaneously.

Handled weekend Production Installs and Post install testing with Business partners in live environment.

Conducted knowledge transfer sessions with Production support team to help them understand newly implemented functionalities.

Monitored post production fallouts and coordinated with MetLife management to plan out fix implementation for the same.

Feb 2011 – Dec 2012 (23 Months)

Project:

TRICARE Dental Customer Implementation on INGENIUM

Customer:

MetLife Institutional Business

Environment:

Mainframes - COBOL, CICS, JCL

DBMS - DB2, VSAM

Front End - HTML

Middleware - MQs, CTG

Role:

Technical Lead & Onsite Coordinator Location :- South Carolina, USA

Brief description of the project:

MetLife was awarded the Contract to administer TRICARE Dental Policies for TRICARE Management Activity under the purview of Undersecretary of Defense. TMA provides Medical and Dental coverage for Uniformed Service members, Retirees and their families. For MetLife this was a new customer which with its onset brought a huge volume of business and had the potential to grow in other areas as well. In this project, iterative (spiral) development methodology was followed.

Responsibilities:

Worked with MetLife SMEs in designing the entire system flow right from Initial Data load to end processes such as billing and correspondence.

Contributed actively in several brainstorming sessions to understand the format of initial data which was highly sensitive in nature and to formalize a strategy to load these millions of participants into new system.

Created High level and Low Level Technical specification documents and coordinated with Offshore team to develop based on the design provided

Created huge amount of test data to do volumetric testing and individual functional testing, as real data was unavailable.

Coordinated with several infrastructure teams to setup new MQs, new DB2 tables, new CICS transactions

Designed new batch Job trails and performed required scheduling for entire new trail

Developed archival processes using OPTIM tool to periodically archive data for performance tuning

Handled configuration management activities which were very complicated due to the spiral model where number of phases were worked in parallel

Coordinated Release Management activities with MetLife team

Participated in Production installation and post-production support which involved one week of hyper-care monitoring

Oct 2010 – Jan 2011 (4 Months)

Project:

Corporate Benefit Funding future state assessment project

Customer:

MetLife Institutional Business

Environment:

Mainframes - COBOL, JCL

DBMS - DB2, VSAM

Front End - CICS

Role:

Senior Programmer & Onsite Coordinator Location :- Georgia, USA

Brief description of the project:

3 different Corporate Benefit Funding Applications residing on Mainframe Platform were planned to be moved to a new JAVA based Global Administration Platform. To set up the rules on the future state Administration Application, the current (Pricing, Pensions, Structure Settlement) applications needed to be assessed in terms of Interfaces and Data elements.

Responsibilities:

Carried out extensive Data Analysis across all three applications (using SQL queries) to identify Data elements which were logically inactive or erroneous in the legacy system so that they are not ported into the new Java based system.

Created several data discrepancy reports based on the data analysis performed. These Statistics proved useful while estimating for the new system development.

Assessed all the Interfaces involved in these 3 legacy applications to identify common and uncommon Interfaces among them. Further, the common interfaces were assessed in depth to identify common and uncommon data elements. Finally, created detailed mapping documents to depict this analysis

Coordinated with Offshore Teams to articulate all the analysis in detailed documents which were to be used as input while estimating for new system development.

Apr 2010 – Oct 2010 (7 Months)

Project:

Critical Illness and Full Service Dental maintenance project on INGENIUM

Customer:

MetLife Institutional Business

Environment:

Mainframes - COBOL, JCL

DBMS - DB2, VSAM

Front End - HTML

Middleware - MQs

Role:

Senior Programmer Location - India

Brief description of the project:

The Group Critical Illness Insurance and Full Service Dental products at MetLife were maintained under this project. Here, Policy administration is done on INGENIUM platform (It is a HP product used in Insurance business). This product was bought and then is customized as per MetLife needs. Initial system was built around 2004. This project handles application enhancements on a Release basis.

Responsibilities:

Having introduced to INGENIUM product, attended training sessions to understand this product

Worked on requirement gathering, analysis and technical design flow creation for requirements.

Created Test Plan and Test cases for Unit Testing

Developed COBOL code and HTML components followed by reviews using checklists

Reviewed all deliverables to maintain quality before handing it over to Customer

Jan 2010 – Mar 2010 ( 3 Months )

Project:

Eligibility System Business Rule Extraction Proof of Concept

Customer:

MetLife Institutional Business

Environment:

Mainframes – COBOL, CICS, JCL

DBMS –VSAM

Role:

Senior Programmer Location :- India

Brief description of the project:

As part of the Group Administration program, this eligibility system was identified as the first application to be migrated onto new platform. Since the application was built back in 1970, so very little to no documentation was available. The scope of the project was to extract the business rules from this application and document the same so that it can be used by the Group Administration Program. This was a proof of concept conducted

Responsibilities:

Analyzed several existing functional processes of this system to understand its complexity in terms of number of built-in rules

Used Rational Asset analyzer tool for studying and extracting business rules from COBOL and CICS code.

Articulated analysis and finding in detailed documents.

Developed top-down and bottom-up rules extraction methodology with the team.

Jan 2008 – Dec 2009 (24 Months)

Project:

Disability Income M-System Development and Enhancement

Customer:

MetLife Institutional Business

Environment:

Mainframes – COBOL, CICS, JCL, SQL

DBMS – DB2

Middleware – CDA View

Front End – JAVA

Role:

Senior Programmer Location :- India

Brief description of the project:

Disability Income system provides effective disability coverage to its Customers for Short and long term disabilities as well as for critical illness. It also covers underwriting processes. This system is based on “3–tier architecture” with each tier represented as presentation tier, Business tier, and data-source tier. Front end is JAVA based with Mainframe as its backend technology.

Responsibilities:

Carried out all the tasks with rich experience of software development lifecycle execution and discipline.

Interacted with MetLife SMEs to come up with Technical design solutions for requirements assigned

Developed CICS modules where communication within programs happened thru address pointers.

Created several batch reports using SQL forms and procedures.

Developed new batch jobs and made job scheduling changes in existing batch trails.

Built Application Knowledge Portal for Disability Income product and its functionality that affected Group Business

Conducted knowledge sharing sessions within and across projects, mentoring new team members on mainframe technology and disability income functionality.

Sep 2007 – Dec 2007 (4 Months)

Project:

Annuity application & Automated Correspondence assessment project

Customer:

MetLife Institutional Business

Environment:

Mainframe – COBOL,CICS,JCL

DBMS – VSAM, DB2

Role:

Software Developer Location :- India

Brief description of the project:

This assessment project was basically to implement systems, processes, and operational procedures that will reduce the effort for Pensions’ Administrators to create and process participant correspondence. Within this application, the assessment scope involved assessing Annuitant processing, Payment processing and Tax processing which involved generating correspondences

Responsibilities:

Performed in-depth analysis of core areas of correspondence i.e. annuitant processing, payment and tax processing.

Studied the current Business Processes and overall IT work around involved and identified Pain Point areas in these process

Proposed resolutions for these pain areas and articulated documents with proposed state flow diagrams. Used MS Visio to create Flow diagrams

Evaluated the efforts involved for successful implementation of the recommended solutions using PATNI Plus estimation template

Handled configuration management by maintaining versions of the artifacts created

Sep 2006 – Aug 2007 ( 11 Months )

Project:

MetLife Pension & Annuity Application Enhancements

Customer:

MetLife Institutional Business

Environment:

Mainframe – COBOL,CICS,JCL

DBMS – VSAM, DB2

Role:

Software Developer Location - India

Brief description of the project:

After acquiring Travelers (another insurance company), MetLife’s Group Annuity Payout Business, wanted to convert the historical data of Travelers into existing system. A new system was developed to hold the historical value and access the same. The data was converted and then loaded into different tables on within this system. Nearly 32 new CICS screens were created to access the historical data.

Responsibilities:

Carried out analysis for different enhancement requests and mapped these requirements to the operational systems.

For each enhancement implementation, created Technical design documentation, test cases, conducted coding and unit testing without any schedule variance.

Performed reviews at several stages of development life cycle to maintain quality of deliverables

Assisted team members in ABEND analysis and resolutions

Created learning documents on Functional processes and technical process flows

Assisted in Production Support with quick turn-around time for fixes

EDUCATIONAL QUALIFICATION

Master of Science in Information Technology – Mumbai University (2009)

TRAINING AND CERTIFICATION

LOMA Level 1 – 280 & 290 Insurance Certification

ORACLE-OIPA Training

Hands on training on latest INGENIUM product (INGENIUM 7.4)

Undergone Mainframe training while at work

Mainframe L2 Certification from IGATE (F.K.A. PATNI) Computers

Completed Training in IGATE (F.K.A. PATNI) Proprietary Methodologies for SDLC

IGATE (F.K.A. PATNI) Internal Insurance training

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