Project Management

Venkata Srikanth Alla

Mobile : 862-***-****

SUMMARY:

Around 11 years of industry experience with a strong background in Software Testing, HEALTHCARE, PBM testing, Mobile App Testing (iOS, Android), Chordiant-CRM, Data warehouse ETL Testing, Web Services (SOA) Testing, CRM Testing and Software Product Development.

Experience in delivering complex projects managing a team of 50+ resources and budget exceeding $8 Million.

As a QA Manager, mentored and built a team and handled activities ranging from business requirements analysis to Test design of new functionalities and Testing the Production Support Fixes

Experience in Program governance, people management and leadership for strategic programs and ensuring quality goals, Service Level Agreements

Experienced in Mobile Testing includes Device, Tablet and App Testing.

Well versed in iPhone and iPad device testing and Apple App Testing; Experience on Mobile App Testing (iOS, Android)

Experience in Program planning, Budget forecasting, Schedule management, Risk management planning and tracking Project Status & Metrics

Have magnificent experience in Health care and PBM services.

Experience in Software Quality Assurance & Testing in Securities and Capital Markets domain with Bank Of America.

Have Experience in SOA (Web Service) testing with SOAP UI tool for SOAP / Rest Service

Extensive interaction with client stake holders for project planning and budgeting

Extensively worked on and Implemented Agile and Scrum methodologies

Experience in Test Driven Methodology TDD and Continuous integration processes.

Proficiency in using Informatica Power Center tool to design data conversions from wide variety of source system.

Worked on Data warehousing, Dimensional Star Schema and Snowflakes Schema methodologies.

Extensive interaction with client teams to update project status and prepare proposals for new projects

Experience in supervision and controlled the work of other supervisory, professional, or managerial employees and was involved in resource management

Involved in Test plan Preparation and test strategy and managed track of traceability

Experience in working with testing automation tools like JUnit, JMeter, Eclipse, Selenium (Selenium IDE, Selenium RC, Selenium Web Driver) HP QTP, Quality Center, and preparation of automation test framework

Involved in Project Test estimations and collection of metrics

Managed project & process activities in responsible manner and accountable for the successful accomplishments

Have build up process performance and provided Quality deliverables on time to customers

Handsome Ownership and accountability for successful project executions

Excellent Knowledge and Working experience in Test execution and Defect management

Having Programming Experience in Product Development and Sustenance (Bug Fixing).

Experience on UNIX (Solaris, AIX) platforms,

Certified in Pega PRPC 6.1 (Certified Methodology Black Belt – CMBB).

Worked in the CRM, BPM technologies, specifically on Chordiant Marketing Director, CCABE and Chordiant Decision Manager, Oracle Business Intelligence 10.1.3.2, PEGA PRPC 6.1

Education:

Bachelor of Engineering in Computer Science

TECHNICAL SKILLS

Technology:

Test Management Tools : H.P. ALM, Mercury Test Director, FOGBUGZ

Programming Languages : PL/SQL, C, C++, VB6

Methodologies : Agile Development, Scrum Methodology

Star Schema, Snow Flake Schema

DW / ETL Tools : Informatica 7.1.2,

Oracle Business Intelligence 10.1.3.3.2

Operating System : Solaris 2.8, AIX 4.3, HP –UX-11, Windows NT/2000/XP

SCM Tools : Rational Clear Case, Subversion, Visual Source Safe

Defect Management Tools : Rational Clear Quest, JIRA, FogBugz

CRM : Chordiant

BPM : PEGA PRPC

Database : Oracle 8i, 9i, DB2 8.1,TERADATA

Testing Tools : QTP

Project Planning Tools : MPP (Microsoft Project Plan)

Functional:

PBM, Healthcare Claims Processing Adjudication (Medicare, Medicaid), Mobile Testing, DW – ETL Securities and Capital Markets

WORK EXPERIENCE:

Cognizant Technology Solutions. (May 2007 to till date)

Ness Technologies, Bangalore. (March 2004 to May 2007)

PROFESTIONAL EXPERIENCE:

Express Scripts Inc. – NJ, USA

Project Name: POS, Adjustments, C360 App

Role: Test Manager

DESCRIPTION OF THE PROJECT:

Express Scripts processes pharmaceutical claims for members at network pharmacies and at their own mail order pharmacies and provides integrated pharmacy benefit management services including network-pharmacy claims processing, home delivery services, specialty benefit management, benefit-design consultation, drug-utilization review, formulary management, and medical and drug data analysis services to manage drug plans for federal government. Express-Scripts delivers easy access to prescription benefit information as well as easy-to-order prescription refills and renewals in the most secure. The objective of the Foundation 14 Integration Project was to provide seamless Benefit and Adjudication outcomes to ESI West Clients by integrating East and West systems and to ensure members/claims eligible for transition are identified and processed on the Foundation 14 system.

Responsibilities:

Manage on-shore and offshore QA teams for timely Test deliverables across the Capabilities.

Work with project teams to define project frameworks, project objectives, resource requirements, timelines, deliverables, budgets and potential constraints

Involved in forming a team of experts required for effective completion of the project.

Stated the purpose of the project and assigned specific roles to all the team members.

Maintain up to date project schedules with time frames, dates and persons responsible for tasks

Prepare and present relevant internal and external project status reports, including project budgets

Develop and maintain relationships with both internal and external stakeholders, and facilitate the communication of project details on a regular basis using a variety of communication strategies

Responsible for ensuring that the client expectations are met with a high-degree of quality

Project schedule and revenue forecasting

Identify and maximize revenue opportunities in all phases of the customer relationship.

Implement Cognizant internal standards and processes that are geared to ensuring high-quality implementation delivery and achieving high levels of client satisfaction

Planning included –

Capacity planning based on the QA LOE

Resource allocations in each QA production release for the available projects

Leave management and forecast planning for Onshore and offshore teams.

VPMi and PTS time tracking management for the CSP and Adjustments team.

Release sign off tracking on all Claims Adjustments QA deliverables.

Getting completed the Audit signoff where required for Adjustments QA.

Responsible to thoroughly understand and communicate stakeholder requirements to appropriate team members, and manage all requirements accordingly to realize each for the stakeholder.

Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely feedback.

Coordinate and facilitate delivery of project objectives.

Track progress and review project tasks to make certain deadlines are met appropriately.

Assess project issues and identify solutions to meet productivity, quality and customer goals

Proactively communicate project status, issues & risks to management.

Conduct regular status meetings with all stakeholders, keeping the stakeholder’s needs

and requirements continuously in view.

Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between Express Scripts and its stakeholders are precise

Define & maintain all implementation processes, manage implementation lifecycle; coordinate documentation when needed.

Arrange customer training and align training with customer goals.

Troubleshoot technical issues when the need arises, and escalating appropriately as needed

Maintain timelines and target dates with in Project Charter.

Medco Health Solutions – NJ, USA

Project Name: TCV – Data Onboarding

Role: Test Manager

DESCRIPTION OF THE PROJECT:

The objective of TCV is to provide the Medco Technical Consultant (TC)/Systemed Project Manager (PM) a “one-stop shop” for capturing Project requirements and status. This tool replaced the BA Modules for certain Eligibility-based file types – Eligibility, Open Refill Transfer (ORT), Prior Authorization (PA/PLA) and External Claims (XCL). Additionally, this tool captures data for certain other requirement types – Custom requirements, Billing, Med-D/RDS.TCV is forward-integrated with Data On-Boarding (DoB) and feeds requirements and file dataset names (DSNs) directly into the DoB application. A File Mapping Tool that will allow TCs to map external custom formats, will allow the TC to process test files against the mapping so that Development and QA expense related to File Requirements, File Mapping, development and testing are reduced and implementation timelines decrease from 6 months to six weeks.

Responsibilities:

Coordinated QA activities of geographically dispersed technical teams located in New Jersey (USA), Bangalore (India).

Managing on-shore and offshore QA automation teams for timely Test deliverables for both TCV and Data on boarding systems.

Working as primary liaison with customer service, Business, QA and Development teams for major releases, recreation of customer issues, subsequent patch testing and successful release of patches and service packs to the clients.

Directly interacting with Clients on regular basis through road shows, user conferences showcasing new functionality and enhancements.

Re engineered QA methodologies and processes that resulted in establishment of complete tractability of requirements and enhanced test quality.

Single handedly owning, operating and upgrading test environments for entire QA group

Worked closely with business to ensure that QA has full understanding of business objectives. This directly resulted in complete test coverage.

Analyzed the system impact during design reviews with development and business analysts.

Developed and implemented test plans adjusting the test strategy to the requirements of particular product release.

Managing various phases of testing and performing hands on testing including regression, Functionality and pre release testing of Data on boarding systems.

Evaluating and Gathering specific client expectations on QA

Performing internal audits at project management level for ensuring compliance with SDLC standards.

Managed the automation test teams responsible for regression testing of the product

Owned and communicated overall test progress and escalated issues to upper management in a timely fashion.

Supervised routine generation of defect metrics and communicated to the upper management on a timely basis.

Responsible for coordinating test data preparation and code movements into test environments.

Delegated work on daily basis and reviewed the task progress.

Barclays Capital – New York City, USA

Project Name: BA Direct and Cash Pro Online

Role: Onsite QA Manager

Description:

BA Direct and CashPro Online meets the diverse working-capital management needs of Global Corporate and Global Commercial Banking clients through a simplified, comprehensive and personalized Web experience. CashPro Online offers clients access to a comprehensive suite of financial management solutions through a single view. Through CashPro Online, clients perform everyday treasury-management tasks, make investments, initiate payments, manage receipts, and obtain critical reporting information quickly and conveniently in a secure environment. CashPro Online includes: Reporting, Liquidity, Payments, Trade, Receipts, Notifications, Support and Admin

Responsibilities:

Development of overall test strategies, test plans for manual testing including estimation, test cycles, schedules and resource Planning for LaSale Bank acquisition.

Reviewed Business Requirement Documents and the Functional specifications. Worked on Treasury applications as SME.

Involved in reviewing and discussing Test Plan with other team associates and project team.

Involved in the creation of test plans, test cases and test data.

Involved in end to testing of applications till production releases

Performed Regression testing, System Integration Testing, User Acceptance Testing and production Releases

Complete Quality Center management and status reporting from management perspective

Defining SLA Management Framework: Worked with clients/vendors in arriving metrics driven approach which ensures high service level adherence and increased transparency. Cost savings - With a matured quality and project management processes, implemented productivity improvements year on year, this attributed to cost savings and handling more work with same resource count, provided suggestions to increase operational excellence around the application development lifecycle, value added investments will provide cost savings.

Facilitating Testing and Domain issues, Test Strategy, Estimation, Test Planning, Resource Allocation, Scheduling and Execution, Following Offshore and Onsite –GDC model

Facilitating meetings and updates are made to the Management team on project deliverables and milestones.

British SKY Broadcasting - BSKYB, London

Project Name: BAU – Chordiant / Data fix

Role: Test Lead

British Sky Broadcasting (BSKYB) is a recognized leader as the operator of the UK's largest digital pay television platform and a leading broadcaster of sports, movies, entertainment and news. BAU is the production support division of Bskyb. Deals with production support issues (Functional issues and data issues). Functional issues are handled by production support functional test team(BAU-Chordiant Test team) and data issues are handled by BAU- Data fix team works on the bulk customer data fixes trouble tickets (TTs) by Sky business arising due to functional / RAR (Revenue Assurance Report) / ISR (Inter System Reconciliation) reports pointing to inconsistencies or disparities between systems.

Responsibilities:

As a Test Lead, was involved in the following:

Applying, improving and maintaining quality standards for Data fixes on Sky talk, BB and DTV products.

Analyzing and writing test scripts in HP Quality Center

Clarification on of issues in the requirements with the onsite team

Maintaining documentation of test results to assist in debugging and modification of software.

Analyzing test results to ensure existing functionality and recommends corrective action.

Escalating major bugs to for immediate prioritization based on severity judgment

Extensive use of TOAD & SQL for results checking and evidence capture

Regression testing standard functionality after each code deploy

Responsible for Test Sign Off and prepare Test Quality report during product release

British SKY Broadcasting - BSKYB, London

Project Name: A 2 C Migration

Role: Test Analyst

Description:

Carolina is Optimus new provisioning system, which will replace automation, the legacy system.

A new provisioning system, Carolina, is being developed at Optimus. Automation the legacy optimus provisioning system, has number of faults, causing manual work arounds to be necessary and causing it to be difficult to maintain and difficult to make provisioning process. This system needs to be replaced to cope up with the increasing customer base for SKY TALK.

Roles and Responsibilities:

Understanding the requirements by studying the functional Specs.

Identification of Test scenarios for the Requirements.

Writing the test cases in Quality Center based on specs and design documents.

Preparation of Requirements Traceability Matrix (RTM)

Review of the Test Cases and suggesting modifications in the test cases.

Regression testing Integration Testing and System testing

Reporting the bugs through JIRA Defect tracking tool.

Interacting with the Dev team and resolving the issues.

Attended status meetings and provided status report to the client

Bug Verification and retesting

Closed– Verification and Closed-Loop

Ness Technologies India Ltd, Bangalore

Chordiant Inc, New Hampshire

Project Name: CDM Integration

Role: Test Analyst

Description:

Integrating Marketing Director by utilizing the capabilities of Chordiant Decision Management to increase customer recruitment, improve retention strategies, increase up-sell and cross-sell success and reduce business risk during any customer interaction. For each customer contact, there is a decision to be made in the light of four important dimensions: whether the customer will respond or buy, defect to a competitor, cause a loss to the company, or recommend the company to others. We refer to these dimensions as The Four R’s: Recruitment, Retention, Risk and Recommendation. Chordiant also provides full support for monitoring campaign and decision performance, allowing marketing managers to optimize their strategy and make changes quickly and easily

Roles and Responsibilities:

As a Test Engineer, he was involved in the following:

Reviewed requirements for testability and usability, consulted development staff with regards to system functionality

Testing the Data extraction process through executing scripts

Record and document test results using test management tools

Testing the transformation and loading process in order to match the MD system schema

System Integration testing and Regression testing

Defect Reporting using TRUST Defect Management Tool

Bug Verification and retesting

Ness Technologies India Ltd, Bangalore

Chordiant Inc

Project Name: Collections Data Warehouse

Role: ETL -Tester

Description:

The Collections Data Warehouse of Chordiant was built by integrating financial information across the various OLTP systems. This warehouse enables the ad hoc reporting analysis across

Multiple business sectors like– Loan Appraisal, Loan Origination, Loan Servicing, Capital Markets and Investors for Wholesale & Retail divisions. CDW marts were designed to extract data from CDW staging for end users and managerial ad hoc analysis. Loan Origination and Loan service, Management Mart and Finance marts were developed on CDW staging to generate the reports for business user analysis. Data Warehouse is mainly used for Customer Status, Index Rates, Loan allocation status, involved parties in Loan Origination and Total Loans funded for each Branch.

Environment: Informatica PowerCenter 7.1.2, Oracle 9i, Flat files, MS SQL Server, Toad, Windows XP

Roles and Responsibilities:

Testing data migration which included identifying various databases where the information/data lay scattered, understanding the complex business rules that need to be implemented and planning the data transformation methodology

Testing the Data Marts in order to test the right Data population

Testing Test execution Data Warehouse Extract, Transform/Load (ETL), and movement up to enterprise & reporting marts.

Extensive use of Query Analyzer, TOAD & SQL for results checking and evidence capture

Testing the successful data transformation from the staging area

Clarification of issues in the requirements with the onsite team.

System testing and Regression testing

Defect Reporting using Clear Quest Defect Management Tool

Bug Verification and retesting

Ness Technologies India Ltd, Bangalore

Project Name: Marketing Campaign Management Software

Role: Developer Sustenance (Bug Fixing)

Chordiant MD (Marketing Director) assists by automating the marketing processes required to plan, define, execute and optimize multi-dimensional campaigns. Multiple, phased campaigns can be quickly developed and then executed automatically across traditional (direct mail, telesales, print and broadcast advertising), online and mobile channels. Dynamic, personalized offers can be made through web pages, permission-based emails and wireless SMS messaging. Chordiant Marketing exploits its open architecture to enable seamless integration with existing databases.

Environment: C, UNIX ((HP-UX., AIX, Solaris), Windows2k, Oracle 9i, Visual Basic

Responsibilities

As a Trainee paid special interests to learn new skills from the team members to make myself a better versant.

Involved in coding with respect to Parser changes for the new development called RUNTIME VALUES

Coordinating development process with New Hampshire (U.S.A.) Team and Brent ford (U.K.) Team. By reviewing design documents i.e. D.I.S.

Navigated through various enhancements and Versions for product “Marketing director” (campaign management tool).

Involved in Manual Testing of the above Application “Marketing director”

Involved in Design Discussions to incorporate “Chordiant Decision Management” software in “Marketing director”

Bug fixing for product “Marketing Director”.

Initiating and mentoring new members to the team.

Interacting with the clients Chordiant, during the transition phase.

Involved in creating various server builds using VNC viewer.

Honors and Achievements

Client Appreciation: Awarded for excellence in performance at Ness Technologies.

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