Customer Service Manager

MICHAEL T. VILLALOBOS

**** * ****** **

Santa Maria, CA 93454

Phone: 805-***-****

E-mail: ************@*****.***

Summary:

** ***** ** **** ********** in Operations and Manufacturing/Retail Industries, with 10 years of Management experience, including a mid-level position. Passionate about quality and customer satisfaction. Record of improving efficiency, productivity and profitability through automation and process improvement. Outstanding Interpersonal, Motivational, and presentation skills. Analytical, articulate, and diligent.

Job Objective:

To secure long term full time employment with an established company.

Experience:

Job Title: Assistant Store Manager

Employer: Walmart Neighborhood Market

Length: 3 Years

Duties: Overseeing daily operations of sales of goods. Customer service, overseeing, coordinating and scheduling more than thirty employees in six departments. Managing associates to complete daily tasks to insure customer in stock.

Job Title: Warehouse Manager / Receiver

Employer: Foods Co, Santa Maria, CA

Length: 7 years

Duties: Receiving and correlating of goods from multiple vendors. Organizing and staging of products for display.

Job Title: Production Coordinator

Employer: BEI Motion/Sensor Systems, Goleta, CA

Length: 11 years

Duties: Managed full production of two model types of optical encoders. I Coordinated deadlines among six departments that sprinted from creative to shipping in less than two weeks per run. I supervised sixteen mechanical assemblers and electronic technicians. I represented the production department at management meetings. Final tested and calibrated electronic PC boards prior to assembly. I would troubleshoot optical encoders prior to sending to quality control.

Skills: Forklift license, Coordinator, Trainer, Calibrator, Interviewer, Troubleshooter, Evaluator

Education:

General Education at Cal-State Bakersfield on a Wrestling scholarship.

General Education at Questa College.

Additional Comments: I am a self-motivated, well organized, hard-working man who is eager to perform at the highest level.

References: Available upon request

Contact this candidate