269-***-****

acr5mx@r.postjobfree.com

*** ***** **** **, *******, AL 35758

Profile:

Experienced Quality Engineer with positive energy and knowhow for leading quality related activities. Proven track record in managing customer complaints and reducing backlog by 80%. Experienced in customer-supplier relationships, Lean Six Sigma, Root Cause Analysis and Statistical Process Control. Knowledgeable in Microsoft Excel, Microsoft Word, and Adobe Acrobat.

EDUCATION AND CREDENTIALS:

-Master of Science in Industrial Engineering December 2012

Western Michigan University, Kalamazoo, MI GPA: 3.5

-Bachelor of Science in Industrial Engineering May 2007

Azad University, Tehran, IR GPA: 3.1

-TUV Train Certificate of Requirements and Internal Audit of “ISO 9001:2008” February 2010

-Quality System Regulation: Servicing; Statistical Techniques March 2013

First Quality Hazleton, PA March 2015 - June 2015

Supplier Quality Engineer

Solo Supplier and Commercial Raw Material Quality Engineer for all production lines

Managed inventory and FIFO system for incoming raw material using JD Edwards Enterprises One (ERP)

Performed internal investigations regarding raw material and supplier issues

Worked with suppliers to resolve issues found on supplied materials

Initiated and led cross-functional teams to identify root cause and resolve raw material related issues

Performed First Article Inspection on raw materials received

Stryker Medical Kalamazoo, MI March 2013 - June 2014

Quality Engineer

Performed over 1400 quality failure investigations in compliance with FDA and corporate regulations

Liaised between customers and in-house departments

Reviewed technical documentation and drawings

Collected and reviewed data by working with cross functional-teams and customers

Utilized quality assurance tools such as PFMEA and DFMEA

Coordinated containment activities at customer site and followed up on results

Provided guidance in quality interpretation and procedures for field service technicians

Improved quality performance through initiating corrective and preventative actions

Reduced complaint handling process time by 50 percent Western Michigan University Kalamazoo, MI April 2011- December 2012 Graduate Research Assistant

Supervised more than 20 students and taught material testing procedures in manufacturing laboratory

Designed experiments, implemented statistical analysis and ran tests to validate data

Managed two research projects in partnership with Sintokogio (Japan) and American Colloid Syndenj Production Co. Tehran, IR December 2009 - April 2010 Internal Auditor of Quality Management System

Supervised and conducted ISO 9001 internal audits for detecting misstatements arising from irregularities

Worked directly with all levels of company to ensure audits were conducted on a continuing basis Mehvarsazan Manufacturing Co. Tehran, IR January 2007 - April 2007 Quality Control Intern

Designed and implemented new statistical process control system (SPC) to monitor quality of processes

Reduce sampling time by implementing new sampling plan PROFFESSIONAL EXPERIENCE

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