Customer Service Manager

DONA MARIE FREEMAN

*** ** **** *. *. BOX **** DAYTON, TX 77535 281-***-**** acr5gf@r.postjobfree.com

OBJECTIVE

Rewarding future with organization that expects dedication & demands excellence in consistently

meeting company standards while utilizing 25+ years of knowledge, skills, abilities and experience.

KNOWLEDGE, SKILLS AND ABILITIES

• 40-Hour First Line Supervisor Training

• 30-Hour OSHA General Industry Safety & Health Certification

• Company Policies, Safety & Security Procedures & Enforcement

• Customer Service

• Human Resources

• Personnel Management

• Windows 95, 98, XP, XP Professional, Vista & 7

• Microsoft Office, Excel, Word, Access, Power Point, PDF, Outlook

• 10-Key, Copier, Printer, Scanner, Fax, Multi-line Phone, Intercom, Two-way Radio

• TELXON & FELINE Ordering & Inventory Maintenance/Control Systems

• WIN EPS, VIPOS, RORC Back Office Systems

• Data Entry

• General Ledger

• Document Control

• Timekeeping & Payroll

• Accounts Payable & Receivable

• Wholesale to Retail Profit Margins

• Logistics

• Procurement

• Shipping & Receiving

• Quality Assurance & Control

• Computerized Inventory Management

• Theater Army Medical Management Information/Inventory System (TAMMIS)

PERSONAL

• Exceeding 25 Years Corporate Administrative Experience

• Highly Motivated Devotion for Excellence & Detail

• Proficient Trainer to Facilitate Exceptional Teamwork

• Self-confident & Thrive on Challenges

• Excellent Communication & Implementation Skills

• Outstanding & Assertive Multi-tasking Abilities

• Versatile, Adaptable & Accepting of New Responsibilities

• Self-assured to Excel in New Environments

• Aggressive & Effective Problem Solving Under Pressure

• Exceptional Eye for Detail & Identifying Resources

• Self-motivated to Produce Results Independently

• Outstanding Time Management for Setting & Meeting Goals

EXPERIENCE

THRIF-TEE FOOD CENTER

Office Manager & Assistant Manager MONT BELVIEU, TX 02/2009 – 08/2015

Assistant Manager MONT BELVIEU, TX 06/2008 – 02/2009

Sales Associate DAYTON, TX 04/2008 – 06/2008

KELLOGG, BROWN & ROOT

GOVERNMENT MAINTENANCE & INFRASTRUCTURE

LOGISTICS CIVIL AUGMENTATION PROGRAM III (LOGCAP III) BAGHDAD, IRAQ

Logistics Warehouse Medical Supply Office Manager 12/2006 – 04/2007

Operations Specialist supporting Human Resources 09/2005 – 07/2006

Administrative Associate for Operations, Human Resources & Logistics 11/2004 – 09/2005

UNITED STATES DEPARTMENT of HOMELAND SECURITY (DHS)

TRANSPORTATION SECURITY ADMINISTRATION (TSA)

BUSH INTERCONTINENTAL AIRPORT (IAH) HOUSTON, TX

Federal Aviation Security Officer 09/2002 – 10/2004

THE KROGER COMPANY CROSBY, TX

Customer Service Assistant/Sales Associate 08/2002 – 09/2002

BROOKSHIRE BROTHER’S, LTD. DAYTON, TX

Front-end Manager/Assistant Shipping and Receiving Clerk/Sales Associate 02/2001 – 08/2002

D&R CONSTRUCTORS, INC. BAYTOWN, TX

ST. CLAIR SERVICES, INC. CHANNELVIEW, TX

Asphalt Advertising and Sales 09/1999 – 08/2000

ZIEGLER’S FOOD MARKET DICKINSON, TX

Associate Assistant Manager/Customer Service Counter/Sales Associate 06/1997 – 06/1999

DEER PARK CONSTRUCTION, INC. LA PORTE, TX

SERV-TECH, INC. NEW ORLEANS, LA

JOE KOCH, INC. LA PORTE, TX

BELMONT CONSTRUCTORS, INC. DEER PARK, TX

Civil Construction Field Office Manager/Laborer 06/1992 – 11/1996

SAC-N-SAV, INC. BAYTOWN, TX

Customer Service Assistant/Sales Associate 02/1991 – 06/1992

BOLE’S FOOD MARKET DAYTON, TX

Assistant Manager/Produce Manager 06/1987 – 10/1990

EDUCATION

Tupelo High School 1979 Diploma Tupelo, OK

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