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Management Customer Service

Location:
Fairfax, VA
Posted:
October 20, 2015

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Resume:

Nora D. Brower

***** ***** ***** **********, ** *2191 acr5g9@r.postjobfree.com 703-***-**** cell 571-***-**** home

Profile

Extremely competent, well organized and dedicated medical professional with 12 years of hands-on and leadership experience in the field of healthcare. Proven ability to collaborate with colleagues, patients, Nursing and Medical staff, families and external service providers ensures a smooth work-flow and seamless coordination including:

Core Competencies

• Resource Management & Utilization • Healthcare Policy and Procedural Management

• Case Management • Quality of Care

• Clinical Consultant • Personnel Management

• Client/ Family Focus • Program Management

Healthcare Operations • Organizational Development & Change Management

Clearances

• Top Secret, DSS • Top Secret, ISSA DNI

• SCSI Poly

Professional Experience

Chugach Inc/New Age Protection, Springfield, VA

Administrative Specialist/HR Executive Assistant 10/2011- 05/2015

- Planned and prepared internal meetings to include Town Hall, Leadership off-site, and reoccurring leadership bi-weekly and metric meeting.

- Directly and proactively support the Director and Deputy over an office of 80 government and contractor in a fluid environment. - - Established daily rhythm to confirm and create all calendar appointment, review and provide read ahead material, and keep leadership and keep administrative staff inform of all late break issue and quick turn-around.

- Conference Room Scheduling - Scheduled and set-up conference rooms for employees.

- Special Occasions – Coordinated employee’s social activities. Acknowledged of birthdays, illness team building meeting and other employee’s event for over 100 employees.

- Awards and Personnel Processing – Received awards and out processing for military and civilian.

- Conducted benefits enrollment.

- Processed new hire orientation.

- Conducted background checks.

- Tracked all outgoing items to include tasks from the NGA Front Office and responses for the Ask the Director Program.

- Arranged travel for the Director of HDC.

- PeopleSoft Training Administrative (PSTA) - Enrolled NGA Employees and Non-employees in training course, tracking training histories provide status for mandatory.

- Space Coordinator – Coordinated with manager for available space and update in seating locations.

- Tasker Suspense Management – Reviewed TER taskers hourly and forward action tasker to correct person.

- Record Management – Compiled and move All TER records to a new filling series System, create a guidance of where each file is kept.

- Maintain record according to DoD standards.

- Organization Charts – Updated organization charts weekly.

- Supply Officer – Ordered supplies as needed

- Calendar Coordinator – Managed calendars for Division Director and ASM division calendar in Microsoft Outlook

Redskins Staduim, Washington, DC

Catering Chef 10/2003- Present

- Managed food preparation processes.

- Managed all team tasks.

- Allocated duties and meal orders.

- Coordinated with front-of-house staff.

- Checked garnishes and meal presentation.

- Checked and maintained stock levels.

- Helped manage all staff rosters.

- Assisted the head chef de cuisine with menu planning.

- Manage catering staff of 30 employees in stadium.

Mitre Corporation, McLean, VA

Executive Assistant 07/2005- 10/2011

- Maintained the Department Manager’s calendar to include scheduling appointments calendar conflicts, accepting invites and verify availability.

- Act as primary contact for small and large meetings, at times lasting several days, in support of government sponsors ensuring successful meetings.

- Meeting Facilities, Video Teleconference/Audio Conference requirements, catering, technical support, physical security, ensure proper clearances have been received, complete and circulate the visitor’s package, maintain electronic correspondence with attendees, convey listing of participants list for proper level badges, and tracking of documents required for the meeting.

- Monitored and managed SharePoint recruiting page.

- Worked closely within the Office of the Assistant Secretary of Defense staff.

- Budgeted, inventory, and procure departmental office equipment.

- Processed Visit Requests for office staff.

- Processed memo’s for new employees and coordinate with the MITRE PASO and SSO offices to secure clearances.

- Processed SSO clearance information for off site visits.

- Updated current and new Tech staff on new policies and procedures.

- Updated the knowledge management repository with all department deliverables and various announcements.

- Provided administrative support for Community Solutions Division.

- Coordinated with human resource to schedule department interviews.

- Proofread feedback forms and submit to HR.

- Interacted with human resource on new job requisition and changes.

- Coordinated appointments, schedule catering, rooms, moves, telephone services.

- Made travel arrangements and process expense vouchers.

- Monitored timecard updates and reports.

- Ordered office supplies and maintains supply room.

- Assisted the coordinator with office moves new/transfers of employees, telephone services.

- Answer telephone calls, relay messages and respond to department member and visitors.

- Organized incoming/out coming correspondence for distribution, and maintain department letters & memos (number tracking system) and files.

- Prepared interview folder for potential candidates for the interview.

Verizon, McLean, VA

Executive Assistant (Contractor) 01/2004- 12/2005

- Maintained an inventory list for entire group, including new installation of new equipment, swapping-out.

- Scheduled conference rooms for meeting and arranged all setup for meeting.

- Coordinated floor space moves for various locations.

- Processed employee and contractors ID badges through ID Unit.

- Prepared and maintained turnaround change for employees – submitted to the ECR center.

- Processed new hires and resignations in a timely manner.

- Processed director monthly expenses and vendor bills using people soft.

- Compiled weekly spreadsheets.

- Set up mailboxes for employees and contractors.

- Managed personnel files on employees.

- Coordinated calendars for director.

- Monitored incoming calls to the director.

- Provided interpretation and guidance on human resources practices to internal and external customers.

- Served as focal point to provide customer service to managers and employees regarding compensation and other human resources policies and procedures.

- Participated in research, analyzed data, and prepared documentation for all compensation related actions.

- Maintained tables within the HRIS PeopleSoft system

- Researched, tested, and implemented a new job description database.

- Participated in salary surveys through phone consultations with various companies.

- Organized, tracked, and reported on over 2,000 written performance reviews.

- Administered cash recognition awards program.

Professional affiliations & Community Service

Volunteer to feed homeless shelter

Education/ Licenses/ Certifications

Skill Path Seminars Washington, DC Certificate, Personnel/HR Assistants 2000

National Business College Roanoke, VA Diploma, Data Processing 1992

**Excellent References Available Upon Request**



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