Manager Information Technology

PERSONAL INFORMATION

Surname : Kgomanyane

First name : Tshepiso Portia

Identity number : 890**********

Gender : Female

Maritual status : Single

Dependents : One

Residential address : No 2657 Morningstar Street

: EXT 45

: Roslyn Gardens

Contact numbers : 083*******/072*******

Home language : Setswana

Other languages : Zulu, English, Sotho, Xhosa

EDUCATIONAL QUALIFICATIONS

Highest grade passed : Grade 12

Institution : Kgothalang S.S.S

Subject : Physical Science SG, Maths SG,

Biology SG

: Geography HG, English HG,

Setswana HG

Year : 2006

Tertiary Qualifications

Institution : Xtensive ICT Academy

Qualification : NQF LEVEL3 INFORMATION TECHNOLOGY

Year : 2008

Subjects : MS Word 2003,MS Excel 2003, MS Power point

: MS Outlook 2003, MS Access 2003,

MS internet

Institution : Xtensive ICT Academy

Qualification ; NQF LEVEL4 INFORMATION TECHNOGY

Year : 2010

Subjects : Technical support

; Software & Hardware management

: Help desk

: Networking

Employment history

1. Company : West rand district

Department : Public Safety 107 Ems

Position : Call center agent inbound and outbound

Duties : inbound & outbound calling, Dispatching EMS

Calls, Data Capturing, Report writing on accidents

Duration : 2007/11-2008/06

Reason for leaving : contract expired

2. Company : Stax entertainment

Position : data capture

Duration : 2010/10-2012/01

Duties : Receptionist, Data capturing, Cashier and

Daily banking

Reason for leaving : company closed

3. Company : Bophelotota ICT Academy

Position : Project & Business Administration

Duration : 2013/01-2014/07

Duties : Financial Administration, SMME business

Administration, Office & project Administering

and Data capturing

Reason for leaving : Contract position

4. Company : Netcare Group

Department : Finance & Legal Department

Position : Credit Controller

Duties

To contact clients telephonically to obtain payment for due & overdue accounts

To prepare client reconciliations

To prepare various administration documents including: credit note requests, debit note requests, requests for client refunds & transfer of funds requests, etc

To liaise with the Dealer Department regarding delinquent dealer accounts which have defaulted within the dealer “guarantee” period

To address & resolve client queries within the department’s SLAs

To provide feedback to clients on the resolved queries

To follow up & ensure that contract commencement dates are maintained in the database

To ensure that clients receive their monthly invoices & statements timeously

To ensure that individual & departmental collection targets are consistently achieved

To ensure weekly/daily/monthly reports are compiled & submitted timeously

To prepare accounts for legal hand-over

To ensure courteous, accurate & professional interaction with clients at all times

To achieve the predetermined number of customers calls on a daily basis

To participate in various ad-hoc projects within the Credit Control Department

Duration : 2015/07 till to date

Reason for leaving : contract position

Reference

1.Name : Ms P Ntsuba (EMS 107)

Relationship : Supervisor

Contact : 011-***-****

2.Name : Ms M King (Stax Entertainment)

Relationship : Manager

Contact : 083*******

3.Name : Mr M Masemola

Relationship : Director

Company : Bophelotota ICT Academy

Contact : 011-***-**** / 076-***-****

4.Name : Mrs Dalene Joubert

Relationship : Manager

Company : Netcare Group

Contact : 011-***-**** / 082*******

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