Rahul Ranjan Shaw

Phone: 91-967******* E-Mail: acr5ac@r.postjobfree.com

Career Objective Using my Skill-set in providing quality service with challenging assignments with multiple roles to enhance value to my employer

Functional Summary:

30 Years of experience in Sales and Marketing FMCG, BPO Outbound Operations, Customer Service, Human Resource Department and Training

Achievement Summary :

National Skill Development Council – (ASDC) Prepare content for Students certification and Certified Evaluator since 2013

Evaluated and assessed for ASDC over 2000 students in the field of Auto Sales Executives, Customer Relations Executives, Service Advisors, Showroom Hostess, Finance Executives, Accessories Executives and Tele- Callers

Recruited and trained over 2500 Staff in different fields like Sales, Customer Relations, Front Office, Showroom Hostess, Tele Callers and Managers since 2011

FTAPCCI Hyderabad Chief Speaker at the Seminar on Smart HR Management 2014

Lectures at 2 Comms Pvt Ltd on Selling Skills, Communication Skills for students enrolled for ASDC – Auto Sales

Campus Recruitment and Interview Skills Workshop at Gonna Institute of Technology Vishakhapatnam

Lectures at ICICI Academy for Skills at Hyderabad on Selling Skills and Soft Skills

Women’s College Hyderabad Workshop on Soft Skills, Communication Skills, Grooming and Time management on regular basis

Conducted Appraisal Banding and Team Building Workshop – HSN Software and Technologies.

Chevy Rockers – National Round Participant in 2014 Chevrolet All India Quiz Competition

Member of Board of Studies Women’s College Koti (Political Science Department)

Government of India MSME award 2014 Nominated for Best Apprentice intake

Experience Summary :

Group Head –Human Resources Department and Training - Kun United Hyundai and Kun Automobiles –Chevrolet from May 2012 - April 2015

Job Profile:

Overall HR- Head for 20 Branches of Sales and Service with 1650 0n Roll employees

Manage and Train Staff – Soft Skills, Communication Skills, Telephone Inbound and Out Bound( Call flow and Negotiation), Listening Skills, Team Building, Grooming and Selling Skills etc)

Training - CRE, Tele Callers, Service Advisors, Sales Executives and Managers

Recruitment and Selection

Policy implementation

Performance Management Systems

Rewards and Recognitions

Competency Mapping

Employee Grievances Handling and Counseling

Review of HR MIS Reports

Exit Formalities - Full & Final Settlements

Rural Market Penetration Sales Module

Well versed with Automobile Sales functions, Customer Service department and Training

Deputizing for Managers during the absence

Conducting regular Customer Meets

AGM – Customer Relations & Group Head of Human Resources and Training - Talwar Hyundai Talwar Group. May2010 -April 2012

Job Profile:

Creating of the database of Customer base on profiles

Customer Complaints and Resolutions along with the Service GM and Service floor team

New Product launches and training Service Advisors

Customer Satisfaction Index management- CSI Scores

Customer Service Executives - training and monitoring of their daily work

Increased the CSI rating from 809 to 869 for the year 2011-2012

Training - CRE, Tele Callers, Service Advisors, Sales Executives and Managers

Moved into the central Human Resource as Group Head Human Resource and Training taking over its function from February 2011

Senior Marketing Manager –Trinity Beverages Ltd. May 2008- April 2010

Job Profile:

Events, Promotions & Product Launching

Collecting the reports from all the Locations across India

Conducting Events and Special promotions

Co- branding & Advertising

Online – Web site promotions Location coordination to improve the services provided of various brand

Responsible for the day to day operations of the 18 locations

Coordinating Advertisement inputs and sponsorship

Budget -approval and follow up of all the promotions

Publication coordination, like editing, printing and distribution of promotional material

Signage and POP follow up with the Vendors in accordance with the sanctioned budgets

Training New Joiner in the Sales, Marketing and Logistics

Manager Operations - HSBC Electronic Data Processing India Pvt Ltd. November 2003 – April 2008

Job Profile:

Outbound Collections, Skip Trace & Inbound Collections, managing team size of 12- 54 employees

Remote migration of Skip Trace Stage 1, Skip Trace Stage 2 and Inbound Skip with transition to Blend, training the staff and the Assistant Operation Managers for Process take over

Achieved the BAU (Business As Usual) status Skip Trace Early Stage May 2006, Skip Stage1 July 2007

Got a Process change by getting a new dummy dialer with the free dial button to enhance the performance and reduce the AHT (Average Handling Time) was well appreciated

Operations Risk Business Coordinator coordinating the site risk and factors for GSC-HYD1

Compliant with Audit requirements of HSBC, being the Audit SPOC and also have under gone training being nominated as the LCR (Local Compliance Representative) for Auto finance

Key Achievements:

Won the award for Commitment “Continuous improvements towards work and beyond” 14 times

Honour Recipient from the Vice President’s desk award 6 times

GIFT (Give it a Fresh Though) awarded for the Free Dial implementation as process refinement saving

$ 1, 20,000

AMO of the Quarter 1 time

Team Awards 49, Super-Stars,12 Commitment Awards from the Team Highest Kept %, Most Improved Collector, GPS fast Track !00% Quality and 18 Individuals reporting got promoted as career development

Worked with Siddhartha Agency on contractual basis for 2 yrs and 2 months

Senior. Sales Manager - Virat Crane Bottling Ltd. (FOBO Bisleri India Pvt ltd.) 2000 January – 2002 September

Job Profile:

Direct Reports- 8 Indirect- 86

Controlled five districts in coastal, Andhra Pradesh

Laisoned with 36 distributors, 86 sub distributors regarding Sales, collections and distribution of the product

Introduced schemes, planning of routing, sale promotion and signage

Appointed clearing and forwarding agents

Instrumental for Rural market penetration and contingency planning

Rewarded with several incentives for establishing the complete network and increased the volume sale output from 25000 cases to 125000 cases per month.

Training New Joiner in the Sales, Marketing and Logistics

Manager Marketing - Pearl Beverages Ltd. (FOBO Pepsi Co India ltd.) 1999 January – 1999 December

Job Profile:

Direct Reports 94 Indirect 250

Controlled eight districts of Andhra Pradesh

Managed an annual budget of 3crores towards sales promotions, signage, dealer promotions, schemes etc

Nominated as the most innovative manager for designing a giant idol of Lord Ganesha using all the Pepsi beverage bottles. The photograph of which was posted in the International Website of Pepsi Co

Organized Mano Musical Nite and S.P.Balasubramaniam Nite fundraiser

Adopted Guntur Municipal Corporation for beautification of the city

Training New Joiner in the Sales, Marketing and Logistics

Sales Manager - Spectra Bottling Co. Ltd. (FOBO Coca Cola India Ltd) 1989 May – 1998 November

Job Profile:

Direct Reports – 18 Indirect – 192

Direct operations in the Secunderabad division through 4 depots

Increased the routing from the existing 14 routes to 62 routes

Volume turnover increased from 3 lakh cases to 6 lakh cases

Organized “Best of Luck, India” Cricket Bat for the Reliance World Cup

Organized and conducted “All India Coca Cola Cup” Cricket for the blind in Secunderabad

Organized Railway Women’s Cricket “Coca Cola Cup” for the South Zone

Been recognized by the franchisee as the Outstanding Employee year 2004 & 2005

Deputized one year as Manager with Kwality Ice Creams established cold-storage facilities and distributors in the entire Telangana region. Succeeded in making the brand market leader established 6400 out lets in and around in twin cities Training

Training New Joiner in the Sales, Marketing and Logistics

Sales Executive -Sterling Holiday Resorts India Pvt Ltd. 1987 December – 1989 April

Job Profile:

Opened and established the first branch office in India at Hyderabad, selling Holiday Resorts on a time-share basis sold 650 weeks of Time Share

Processing Holiday period allotments, allotting time shares

Attended customer queries and complaints

Maintaining office premises, accounts, sales records, traveling bills, tax-returns etc

Instrumental in promoting the concept and establishing a celebrity clientele

Planning and organizing monthly customers meetings

Marketing Officer - Informatics, Hyderabad, Bangalore. 1984 May – 1986 November

Job Profile:

Covered A.P and Karnataka states selling online information services called “Dialog” a database providing a wide spectrum of information in Science and Technology

Procuring and supplying Microfiche, Microfilm, software manuals and journals

Educational Qualification:

B.Sc (Hons).

(PGD- S&M.)

Date of Birth:

November 15, 1963

Languages Known:

English, Hindi, Telugu, Bengali and Kannada

Rahul Ranjan Shaw

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