Barbara Ackerman / *** Shaver Ave. North Syracuse, NY 13212

Phone: 315-***-****; email: acr59y@r.postjobfree.com

Results oriented, enthusiastic, outgoing business professional with strong

leadership skills and extensive experience in event planning, management,

and fund-raising. Excellent communication and organizational skills, with

the ability to multi-task, pay meticulous attention to detail, and work

effectively in a deadline driven environment.

PROFESSIONAL STRENGTHS

Call Center Event Planning & Management

Public Speaking

Coaching/Mentoring Fundraising

PowerPoint

Communications New Hire Onboarding

Social Media

Creative Writing Strategic Planning

Team Building

Documentation Program Management

Public relations

EDUCATION

BOS Degree, Organizational Management, Keuka College (September 2015

Graduation) (Deans List 3.67 GPA)

AAS Degree, Radio and Television - Onondaga Community College (with honors)

AOS Degree, Merchandising and Management - Bryant Stratton-Powelson

Business Institute

Graduate, Massena Central School District, Massena NY

PROFESSIONAL EXPERIENCE

Support Service Specialist/ Office Coordinator; ShoreGroup IT Company,

North Syracuse, NY

(2012-Present)

- Provide multifaceted support for the Vice President of

Managed Services, Customer Support Manager, and Technical

Support personnel. Involved with all facets of event

planning, promotional activities, sales support, and office and conference

room management and caterer coordination. Interaction with

potential clients, C- level executives, and political

delegates.

Store Manager; Bath & Body Works; Syracuse and Clay, NY

(1990-1998)

- Responsible for all aspects of managing a single retail store.

Had complete operation liability to achieve sales,

service, organization, and customer satisfaction and

profitability goals for the store in compliance with company procedures.

Developed and executed short and long-term plans to achieve

goals in support of district/region strategy. Ensured the

maintenance of expected operational and merchandising

standards. Ensured staff maintained store presentation and supported brand

consistency. Provided effective training to staff in the

areas of customer service, product knowledge, inventory

control and merchandising while offering

developmental opportunities. Handled store level loss prevention issues.

OTHER EXPERIENCE

Page 2

Customer Service Specialist; Aspen Dental, North Syracuse, NY

(2010-2012)

- Call center operator, respond to queries, direct calls to

appropriate area

Consultant, Dance Choreography; Miss Teenager, NYS Pageant

(1997-2010)

- Design pageant dance routines

- Stage manage dance routine with 60-70 pageant participants

Writer, Photographer, free-lance; Baldwinsville "Messenger"

(2010)

- Developed and wrote articles for community profiles, press

releases, special interest

Teaching Assistant, Substitute; North Syracuse Central Schools

(2007-2010)

- Assist classroom teacher with daily class activities, Pre-K through

Middle

Customer Service Representative; Airborne Express, East Syracuse, NY

(1998-2002)

- As a Call Center Operator:

- Resolved customer concerns, located missing packages,

scheduled pick-ups

TECHNICAL SKILLS

Event Coordination - Budgeting and Cost Maintenance - Set Design -

Choreography

Keyboarding- SharePoint - Microsoft Windows - SharePoint - Microsoft Office

(Word, Excel, Outlook, PowerPoint) - Open Air (Quick Arrow) - familiarity

with Adobe Photoshop

HONORS AND ACHIEVEMENTS

"Highest Sales Percentage Increase" - Bath & Body Works

"Best Customer Service" - Bath & Body Works

"Miss St. Lawrence County Teenager"

"Miss World Northern NY"

COMMUNITY ACTIVITIES

Chair, Games / Entertainment; American Cancer Society's "Relay for Life"

(2005-Present)

PTO Vice-President Board Member; Roxboro Road Middle School

(2013-2015)

PTO Board Member; Allen Road Elementary School (2008-

2012)

Publicity Committee Chair / Media Coordinator

- Allen Road Elementary School

(2008-2012)

Volunteer; Camp Healing Hearts & Helping Hands; Hospice Programs

(2008-2013)

Co-Director / Choreographer; Northern NY Teenager Pageants

(1980-2005)

Pageant Director & Consultant:

(1989-1993)

- Miss Salt City Area Teenager

- Miss Onondaga County Teenager

- Miss Central New York Teenager

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