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Customer Service Manager

Location:
Huntington, NY
Posted:
October 21, 2015

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Resume:

Patrick Ambrosio

Huntington, NY *****

917-***-****

acr54l@r.postjobfree.com

Objective

To utilize my many years of administrative and customer service experience in a setting focused on business development and growth.

Extensive experience in purchasing, inventory control, customer care, staff training and development, and retail management. Proficient in Word and Outlook. Excellent interpersonal and relationship building skills.

Experience

Account Management and Customer Service; Design Foods, East Norwich, NY Feb 2013 -current

NY area Foodservice Broker representing global cheese and food brands to the NY Metro area distributor marketplace. Worked with are distributors in all areas of orders, pricing and logistics.

Self Employed Consultant; Various, greater NY area May 2007 -Jan 2013

Developed and / or maintained specialty cheese programs for food retailers. Staff training, purchasing, merchandising and sales. Clients include Battery Place Market, Babylon Cheese Cellar Freshway Market, Christina’s Epicure.

Customer Service Manager; igourmet.com, West Pittston PA Jun 2008 – Dec 2008

Hired to train staff and oversee customer service program for the nation’s largest online cheese and specialty foods retailer. Worked with fulfillment department in providing customers with items substitutions and out of stock issues; resolve all escalated customer issues.

Cheese Department Manager, Buyer; Bernard’s Market, Glen Head NY Mar 2005 – June 2008

Managed full service cheese department for leading Long Island specialty foods market. Train staff, purchasing, merchandising, set all pricing and margins, manage employee scheduling. Engage in daily sales with customers.

Sales Associate, Asst.Manager, Purchasing; Dean and Deluca, St. Helena CA Dec 2003 -Feb 05

Worked directly under department manager in all facets of operating a full service cheese and charcuterie department employing up to 12 team members. All weekly ordering, search out and acquire new products, train incoming staff members, monthly inventory, maintain aging room. Engage in daily sales with customers.

Education

Culinary Arts; French Culinary Institute, New York, NY Degree awarded Dec 1996

Classically trained in Culinary Arts with an emphasis on classic French haute cuisine. Awarded first place for final project “Flavors of Provence”



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