Customer Service Sales
Resume:
Alma R. Fanini
**** ****** **** **. *******, Texas 77034
SUMMARY:
Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management
and event planningas well as, reliable and competent in a medical professional environment with exceptional patient
care with understanding and passionate customer service skills.
QUALIFICATIONS:
*Are combined years’ experience
Eight years of experience as an Administration Assistant
including 3 years in an Executive level.
Thirteen years as a Medical Assistant.
Twelve years as a Real Estate Agent.
Thirteen years of management in several fields including
Office Manager in the medical field, managing and
coordinating business development for restaurants
and other small businesses.
SKILLS:
Intermediate Microsoft Office including Word, Excel, and PowerPoint
Advanced QuickBooks, Standard and Pro’s Editions up to 2012
POS-Adelo, Micros and Fidelo.
EDUCATION:
Licensed Realtor in State of Texas 2003, USA Real Estate School, Houston, Texas
Certified Medical Assistant & Patient Care Technician 1989, National Education Center, Houston, Texas
EXPERIENCE:
Data Entry, 02/2015 to 06/2015
Titan Chemical 6715 Cadillac St. Houston, Texas 77021
Customer Service. Answered busy phone lines. Vendor's Sales Orders, Purchased Orders, Packing slips, Pick Ticket. Created Bills of Lading. Prepared shipping and receiving labels, Scheduled pick-ups with Freight companies. Invoicing. Sales Journal, End of Month close-out, Filing, Typed and/or created correspondence. Responsible for checking
company's email.
Administrator, 03/2014 to 09/2014
1st Med-Care Clinic 2306 N. Alexander Dr. Baytown, Texas
Foresee the clinic. Prepared and created all forms for doctors and clinic. Created correspondence for Investors.
Created business cards and postcards for advertising and marketing. Implemented an "All-in-One" stop for patients.
Answered phone lines, Fax, and Emails. Ordered supplies and kept Inventory. Made sure clinic was in compliance with
Health Regulations according to the State.
Administrator/Manager, 08/2010 to 02/2012
Rite Care Pharmacy 2480 Times Blvd. Houston, TX 77005
Prepared and created all application documents and forms according to TSBP (Texas State Board of Pharmacy)
ex.: Patient Information, Daily logs, and Inventory sheets. Created and managed all forms: Control and Non-Control
Drug Forms, Patient Signatures & Pharmacy Logs, etc. Responsible for all of the clerical duties and micro-managed the staff and all of the Marketing. Responsible for Account Payables, Account Receivable, and Bookkeeping. Ordered all
medications for the Pharmacy (Non-Control and Control). Visited Clinics two to three times a week for referrals. Filled and refilled Prescriptions as needed. Duties were not limited in order to have the pharmacy run smoothly and in
compliance with the Texas State Board of Pharmacy.
Administrative Assistant, 05/2008 to 01/2010
Preferred Restaurant Service (PRS)
Capone's Brick Oven 4304 Westheimer Rd. Houston, TX 77027
Prepared and Organized Restaurant to open for business. Assisted owners. Created forms for restaurant. Designed, typed and printed out the menu. Accounts Payables, Account Receivable, and Bookkeeping. General Office Duties: Reconciled Monthly Bank Account, Monthly Reports, Daily Sales Reports, Daily Sales Summary. Human Resources,
Payroll for approximately 40 employees, and Translation.
Executive Administrator/Office Manager, 02/2007 to 05/2008
GROOVES Restaurant & Lounge 2300 Pierce Street Houston, TX 77003
Responsible to open the Restaurant daily. Prepared and Organized the Restaurant to open for business. Personal
Assistant and Assistant to Director of Operations. Prepared documents for Director of Operations and all managers.
Organized meetings-(for all four owners). Designed, created and typed Menu for Chef and Weekly work schedule for all departments (ex.: Hostess, Bar, Kitchen, Wait staff and Managers.) Responsible for all Administrative duties: Account
Payables, Account Receivables, and Bookkeeping, Daily Deposits, Reconciled Monthly Bank account, Settled daily
Merchant from credit card payments, Daily Sales Report, and Sales Summary Reports. Invoicing and billing of Private
Parties. Human Resource, Payroll for 80 plus employees, and Translation.
Sales/Customer Service, 10/2003 to 04/2010
Alief Medical Sales and Supplies 11845 Wilcrest Dr. Houston, TX 77031 Sales of medical supplies and equipment. Customer Service. Custom and Special Orders for patient’s care. Inventory
control. Ordered products and supplies for the store as needed. In charge of shipping and receiving orders. General Office Duties: Answered busy phone lines, Fax, Email orders, Point of Sales on QuickBooks.
Licensed Real Estate Agent in the State of Texas, 03/2003 to Present
Houston, Texas
Real Estate Transactions: Prepared Sellers, Buyers and Lessees with contracts for Listing, Buying, and Leasing for
Residential and/or Commercial sales of property. Prepared Document for closing with Title Company.
Office Manager, 09/1990 to 05/2003
Dr. David L. Blumfield, DPM 7400 Fannin, #1100 Houston, Texas 77054
Front Office: Managed office and staff. General Office Duties and Administration: Responsible for Account Payables,
Account Receivables, Bookkeeping. Responsible for bank and credit card deposits daily, Balancing daily charges and
credits. Invoicing. Scheduling and confirming appointments, Checking patients in and out. Data Entry of patient
demographics. Inventory for two doctors. Insurance Verification. Pre-Certified procedures and/or Surgeries. Insurance and patient billing, Collections of Aging Report, Filing, Translating of Medical Terminology, Filing and reporting all legal
documents for patients. Workers’ Compensation.
Medical Assistant Back Office: Initial Medical History, Ability to handle emergency situations. Assisted Doctor
with in-office procedures and surgeries. Vital Signs, Injections, Set-up Sterile Surgery Trays, Stocked Exam rooms,
Cleaned, Kept inventory of all medical supplies and logging of medications. Assisted patients, Patient Care, Wound
Care, Blood collection. Took and Processed X-rays, Called-in prescriptions and orders. Scheduled Outpatient surgeries
with Hospitals and Surgical Centers. Responsible for Post-Op patients’ surgeries. Kept logs of all OSHA’s Law and
Regulations. Translation of patients’ medical condition, Document of incident and accident reports.
REFERENCE(S):
Upon Request
Contact this candidate