Customer Service Management
Resume:
Samuel Caldwell
Accounts Payable & Receivable
Skills & Expertise
Office Management
Critical Thinking
Written & Verbal Communication Abilities
Leadership Initiatives
Hiring
Training
Computer-Savvy
Sales Management
Inventory Management
Operations Management
Team Building
Microsoft Office
Outlook
Photoshop
1Source
CAD.
References
Jessica Thomas, Admin. Director
Ashton Place Health & Rehab
Alana Wright, Cust Service Mgr
FedEx Tech Connect
10+ Years of Management Experience, Capable of Supervising 40+ Employees at One Time, 8 Years of Customer Service, 2 Years Accounts Payable & Receivable Experience, a Driven and Respectable Leader, Goal Oriented, and Team Focused.
EXPERIENCE
FedEx Tech Connect, Memphis, TN
Quality Control Assistant/ Business Systems Tester, 2014 – Present
Assisting in conducting systems integration testing following well documented procedures that ensure proper operation. Following detailed clerical processes to prepare the system for another testing cycle, completes pre-validation of data, executes test scripts, and validates the test case output against expected results.
Sr. Domestic Revenue Services Representative, 2012 – 2014
To provide specialized domestic service to customers and top revenue retail, commercial and wholesale accounts regarding the movement of their high priority shipments, arranges the movement of customer priority shipments on a global basis. Selected for the FedEx Ship & Get Pilot, and cross trained in Revenue Services.
Regions Bank, Memphis, TN
Relationship Specialist (Customer Service), 2010 – 2012
Receive and respond to a high volume of incoming calls from customers in a fast paced, competitive environment. Attain high sales performance standards.
EDUCATION & TRAINING
AAS Accounting (2012-Present),
Southwest Tennessee Community College
Expected Grad Date: May 2016
High School Diploma (1998),
Trezevant High School
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