Customer Service, Data Analyst, Coaching, Cashier, Cook, Food Prep.

Hollis Brown

**** *** **** *********, ** *****

Email: *********@*****.*** Cell: 404-***-****

Experience

Random-E Network, LLC Atlanta, GA

Senior Public Health Analyst April 2015-September 2015

Serve as the liaison between different CDC teams to gather public health data, develop methods, and mitigate issues that developers and technical administrators have in relation to PGMS (web-based management system for archiving electronic documents).

Primary responsibility includes the management and development of Funding Opportunity Announcement PS15-1502, which includes grantee engagement, technical workshop development, special emphasis panels, and grantee orientations.

Manage and analyze Excel and SAS files, and other datasets including creation of format libraries, entering titles for tables and entering previously defined program statements.

Contribute to analytical writing content for Annual Progress Reports.

Develop, implement, and facilitate new employee orientation packages.

Develop and execute concise and effective communication strategies with internal team members, and clients.

Communicate project expectations and status changes to executive leadership.

Oversaw data quality control processes and updates existing data collection protocols.

Platinum Cars South Union City, Ga

Car Saleswoman - January 2015-present

Responsibilities: Maintaining a fast paced system and reaching goals for the month. Making sure that the client enjoys their visit and giving them the joy ride of a life time. Also learning your clients and building a good rapport.

Accomplishments: In my first week of employment, I sold two units and was released early from training due to my ability to complete the sales process properly.

Skills Used: Balancing various client needs and standards with the appropriate car. Staying positive in stressful fast paced environment. Being honest and trustworthy even if you are trying to make a sale. Building trust with the client. Using the computer and communicating with those in need of a car. We use a program called Dominion, which is a tool used to organize our clients, send emails and broadcast information on different cars on the lot, as well as, note phone calls. Reporting issues with the service manager and keeping files in order. Managing the cars on the lot and making sure they have been serviced and fueled for the day.

Zaxby's Albany, GA

Cashier, Cook, Prep Part-time to Full-time April 2012 to December 2014

Responsibilities: Received payments by cash, check, credit card, Issued receipts, refunds, credits, Greeted customers, resolved customer complaints, Answered customers' questions and provided customer service. As a cashier my job was to provide a great customer service experience. I would take the cash and give back change, and also deal with customer complaints. My other duties as a cashier were to make sure the store remained clean at all times. I also worked as a cook and was responsible for making sure food was made fresh and to order; placed on each plate correctly and reading orders with certain changes. As the food preparer I was among the first employees in and was responsible for ensuring that my station and supplies were clean before using them. Food preparation also included cutting vegetables for salads, marinating grilled meat and preparing chicken fingers.

Accomplishments: I became an impact employee and a high performing worker. Wherever the restaurant was short I staff, I could be counted on to come in and work that shift. At our store we really got to know our customers on a personal level so work was a friendly environment.

Skills Used: My skills were providing customer service, preparing food in a timely fashion.

Mundy's Mil High School Jonesboro, Ga

Assistant Volleyball Instructor July 2008, 2009, 2010

Responsibilities: I helped upcoming players improve on skills; created workout plans; worked with individual players and assisted them in improving their skills; and assisted the coach when needed.

Accomplishments: I was proud to see my girls from the camp make it to the state playoffs the following seasons after the camp was completed.

Skills Used: Understanding each individual position on the court and placing players in the right area to be trained. I individually trained a girl for her position on the court and coached her throughout workouts. The skills needed in the camp were patience, a positive attitude, leadership, mentoring, agility, endurance, cardio, and flexibility techniques.

Fulton County Medical Examiner’s Office Atlanta, Ga

Toxicologist's Assistant Intern June 2007 to August 2009

Responsibilities: Filed and organized paperwork, organized data sheets (word spreadsheet), assisted with cases, and examined any markings or injuries outside the body.

Accomplishments: I was able to work in a field many people do not have the privilege of being offered a position in. I was recruited by the CDC and offered to continue my internship over the summer until I was ready to move into my field.

Skill Set

Microsoft Office Suite: Power Point, Excel, Outlook, Outlook Express, Access, Type 60 WPM, Cyber Security Computer Safety Awareness Course

Education

Albany State University Albany, GA

Criminal Justice and Forensic Science (Bachelor’s Degree Program) Still Attending

Savannah State University l Savannah, GA

Criminal Justice (Bachelor’s Degree Program) - attended 2008-2010

Mundy's Mill High School Jonesboro, GA

Criminal Justice (High School) Graduated

References available upon request

Contact this candidate