Customer Service Human Resources
Resume:
Margarita Flores
***** *** *** **** ******, AR 479-***-****/479-***-****
*********.**********@*****.***
PROFESSIONAL EXPERIENCE
SIMMONS FOODS – DECATUR, Arkansas
Staffing Coordinator June 2014 – present
Source and recruits candidates for non-exempt positions
Responsible for recruiting data – maintain, monitor and gather recruiting data within HRIS, ensuring accuracy.
Support of recruiting process – administer and requisition posting process, organizing external and internal candidates.
Internal consultant – work as internal consultant with appropriate hiring managers
Candidate communication – contact all candidates screen and interview to provide an update of candidacy.
Participates as a member of Human Resources Team -
Perform other responsibilities as outlined by HR Manager.
Perform other related duties as required and assigned.
Assist the HR department to process recruiting and onboarding procedures, performance management systems, culture initiatives and wellness programs.
Determine applicant qualifications by interviewing applicants, verifying references, and comparing qualifications to job requirements.
Maintain confidentiality of sensitive personal information of applicants, employees, former employees, and other matters affecting employee relations.
Process, verify, and maintain documentation relating to personnel activities such as staffing, recruitment, training, grievances, and performance evaluations.
Onboard temporary employees, conduct new-employee orientations.
Work closely with Temp Agencies placement of possible candidates.
Consults with HR Manager and superintendents regarding employee turnover, absenteeism
Handles employee relations counseling, outplacement counseling, and exit interviewing.
Participate in the development of goals, objectives, policies, and procedures for the human resources department.
Participate in administrative staff meetings and attends other meetings and seminars.
Maintain compliance with federal and state regulations concerning employment.
RAIN FOR RENT – BAKERSFIELD, California
INVENTORY SPECIALIST October 2012 – June 2014
Coordinating inventory requirements and procurement details with vendors and customers.
Making inventory budgets and maintaining the stock ratio of the enterprise.
Supervising the inventory cycle counting.
Accounting and Reporting of inventory surplus, product returns, and any damages.
Evaluating the cost movement of organization products and assessing the purchase and invoice details.
Replenishing stock in the warehouse and filling of order forms.
Forecasting and estimating the potential stock requirements, based on sale reports.
Tracking the transportation and distribution of inventory.
Maintaining and overseeing the records of all stocks and compiling evaluation reports.
Conducting a daily audit of inventory.
RAIN FOR RENT – BAKERSFIELD, California
COMMERCIAL COLLECTION October 2006 - January 2011
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Advise customers of necessary actions and strategies for debt repayment.
Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Answer customer questions regarding problems with their accounts.
Record information about financial status of customers and status of collection efforts.
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Receive payments and post amounts paid to customer accounts.
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
Negotiate credit extensions when necessary.
EDUCATION
UNIVERSITY OF PHOENIX California - United States
BS/BUSINESS MANAGEMENT May 2011
ABC - SAFETY TRAINING California-United States
Feb 2014 – Jun 2014
Additional Skills
BILINGUAL ENGLISH/SPANISH, CUSTOMER SERVICE, ACCOUNTS RECEIVABLE, SUPERVISOR SKILLS, EXCEL, POWER POINT, KNOWLEDGE OF CREDIT PROCESSING, COMMERCIAL COLLECTIONS, ORGANIZATIONAL SKILLS,
U.S. Army Reserve 11/2000 – 12/2008
Sergeant -
Selected Achievements
Acquire leadership skills through promotion of Sergeant.
Supervised and coordinated activities for enlisted soldier on deployment.
Certificates:
LEAN Certificate
CMA – Credit and Collection & Credit Analysis
Customer Service Certificate
Military – Certificate of Achievement,
References: UPON REQUEST
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