Customer Service Management

Jordon Miller

**** ****** **** *** * Green Bay, WI 54303 715-***-**** ***************@*****.***

Analyst:

Analytic problem solver with a passion to drive innovation through data and metrics. Demonstrates exceptional customer service and satisfaction while maintaining a high level of quality and professionalism. Accountable, ethical, and highly motivated continually working to achieve greatness.

WORK EXPERIENCE:

Ameriprise Auto and Home Insurance January 2009 – Present

Auto Claims Adjuster

Gather all relevant data in regards to the claim

Investigate Police Reports and Witness statements

Determine and negotiate liability with claimants and other companies

Make sure damages are repaired and insureds are taken care of in a timely manner

Real Time Specialist

Queue Management

Quality Management Reporting

Database Management

Trend Analysis

Train new hires and managers in systems used throughout the departments

Inside Sales

Outbound and Inbound Account Management

Documenting Policies

Emphasizing Service and Product Features and Benefits

Convergys August 2008 – January 2009

Customer Service Technical Associate

One-Call Resolution

Documenting Policies

Communicate Effectively

EDUCATION:

Bachelors of Mathematics, Minor Organizational Leadership Anticipated Graduation: December 2015

Southern New Hampshire University

SKILLS:

Advanced Excel

Advances Access

SAS

Lotus Notes

Aspect eWorkforce Management Software

CRM

SQL

Microsoft Office

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