Sales Customer Service

HÉCTOR SANTIAGO TORRES

787-***-**** acr4nl@r.postjobfree.com

*** ****** *****, *******, ** 27330

An enthusiastic, problem solving and detail-oriented, professional with excellent knowledge and proven experience in Operations and Logistics Management. Strong planning and organizational skills in coordinating all aspects of each project until completion. Well-disciplined with proven ability to manage multiple assignments efficiently under extreme pressure while meeting tight deadline schedules. Experience in computerized systems and programs: M S Office (Word, Excel & Power Point), AS400 Systems (MRP) & SAP Systems Applications.

Professional Strengths

Operations & Logistics

HR, Sales & Marketing Experience

Prospecting and New Business Development

Problem Solving and Negotiations Skills

Formal Presentations and Service

Consultations

MBA, BBA, Lean Six Sigma Certified

Bilingual Communication (Spanish/English)

EXPERIENCE

AXESA SERVICIOS DE INFORMACION S. EN C. San Juan, Puerto Rico 2005 – Present Position: Operations Director

Director in charge of Operations Department, Distribution/Logistics and Administration.

Accountable for the distribution and logistics of the Puerto Rico Yellow Pages Directories & Tourism Magazines.

Responsible for negotiation with a variety of suppliers and independent carriers island-wide.

Responsible for negotiation, bidding and auction processes for office equipment, material and services.

Responsible for the operational aspects of the facility; infrastructure, security, safety, occupational health, maintenance, remodeling & service contractors among others Administrator in charge of the processes and controls of all the Purchasing functions for the Company.

Accountable for the HR Policies & Procedures and Health Plan Management.

Responsible for HR recruiting, hiring and training.

Responsible for managing all trade marketing activities island-wide with Promoters.

Responsible for managing & control of a budget of $10 millions.

Notable Achievement:

Reduced operational costs in more than $900,000/year 1 Héctor Santiago Torres

INTERAMERICAN UNIVERSITY, Puerto Rico

Position: Business Administration Professor (PT) 2009 – 2011

Conduct college-level courses in Business Administration to university students and serve as academic advisor for students.

Planned lectures, administered examinations, and assisted students outside of classroom.

Offered courses: Managerial Economics, Business Plan Development, Principles of Economics and Principles of Management.

PHILIP MORRIS USA, Inc. (Marlboro Cigarettes) Guaynabo, Puerto Rico 1996 – 2005 Position: Unit Manager

Responsible to execute sales and marketing activities in the business.

Manager accountable for the assigned sales staff by territory to ensure the implementation and support of sales programs, marketing programs and sales forecast and trends of each product.

Responsible for leading and managing a sales force and key accounts to grow current business and develop new ones enabling company to grow in new directions.

Accountable for recruiting and training sales staff to optimize sales efforts; in addition conduct performance reviews.

Developed employee compensation programs and administrative procedures.

Established marketing strategic plan, pricing structure and sales campaign.

Responsible for downsizing all Departments employees.

Responsible for managing the Customer Service area for Puerto Rico, USVI and Caribbean Markets.

Purchasing & Traffic/Logistics coordination of cigarettes orders from USA for 37 clients from Caribbean Islands and Puerto Rico Market. Responsible for warehouse inventory of $10 million.

Develop and oversee the implementation of sales programs & strategies, new brand distributions, merchandising agreements and special programs.

Responsible for the implementation of Sales & Marketing Programs for Puerto Rico, and U.S. Virgin Islands.

Responsible for purchasing / negotiating procedures, P.O.S. material selection and ordering such as racks, fixtures, decals, tools, etc. P.O.S. budget management & control of $1.5 millions.

Notable Achievement:

Reduced operational costs in $270,000

EDUCATION

Education

Master in Business Administration (M.B.A.)

Specialization: Materials Management

Turabo University, Caguas, Puerto Rico

Bachelors in Business Administration (B.B.A.)

Specialization: Management

University of Puerto Rico – Cayey, Puerto Rico

REFERENCES

Available upon request

Contact this candidate