Customer Service Management

Jason Alan Burkhard

**** ******** ******* **. • Adrian, Mi. 49221

acr4nh@r.postjobfree.com • 517-***-****

PROFESSIONAL SUMMARY

An accomplished Buyer with over 20 years of professional expertise in Tier 1 Automotive Business. Aggressively promoted from Manufacturing, through Operations Material Management and currently excelling in Corporate Purchasing. Organization, passion and strong communication allow for maximum results and trust.

WORK EXPERIENCE

Tenneco Automotive – Light Duty Division June 2015-Present Applications Buyer

Tasked to launch new programs of hot and cold end exhaust systems for major OEM’s. Commodities include: Stampings, fasteners, tubing and hanger rods.

Program Cost Performance: Initiate VA/VE opportunities with Engineers to drive down costs of components launched on new programs. Goal is to beat program targets by 10%

On Time Sourcing: Suppliers to be identified, nominated through Sourcing Board and meet KPI Milestones. JAC Products 2009-June 2015

Corporate Buyer 2013-2015

Responsibilities include the management of $49M worth of annual spend, collaborating with Sales, Program Management, Suppliers, Engineers, SQE and Material Planners to launch new programs, as well as work on VA/VE ideas to implement cost savings and reductions.

Implemented $500,000 annual cost savings by sourcing and developing a new supplier to JAC. o Realized JAC was single sourced for a specific type of Resin. o Researched similar suppliers that provide same service. o Identified a few suppliers and had them competitively quote. o Developed supplier to meet 5 different customer specs for color match and physical properties.

Projected 2015 cost savings of $1.3M. Commodities: resin, steel, stampings, fasteners.

Familiar with sourcing multiple resins such as, PC/ASA, PC/ABS, Nylon, Acetyl, TPO, and TPV.

Trusted with assuming additional responsibilities for teammates who have left the department. Material Planner/Production Scheduler 2011-2013

Responsible for communication of customer requirements through Production Schedules. Communicate supplier delivery issues and shortages, organized expedites to protect the customers. Managed component ordering to support assembly production schedules.

JAC Products changed Business structure to Business Units. o Production schedule needed to manage 8 assembly lines. 20 different customer part numbers. o Developed production schedule in Excel that was loaded with customer requirements through a query. o Production schedules were set on Monday’s to support 2 shifts of production 5 days a week. Customer Service/Shipping Administrator 2009-2011

Responsible for ensuring on time deliveries to GM, Honda, Chrysler, Nissan, Toyota.

Utilized AS400/MAPICS software to prepare shipments and monitor daily requirements.

Analyze EDI transmissions to protect Customer shipments. Dearborn Truck Plant, Ford Motor Company 2007-2008 Assembler

Performed assembly work in a sequential order on chassis of the F-150. Monroe Stamping Plant, Ford Motor Company 1994-2007 Material Handling/Cycle Counter

Executed daily physical inventory count and distributed to proper MP&L staff.

Collaborated with Schedulers, Material Handling Manager and Distribution to increase accuracy of inventory.

Utilized Ford CMMS to track pre-production material in the inventory.

Vacation replacement for all Material Handling jobs in Department, twenty different positions.

Follow-up/Team Leader for production department. Motivated 25 union employees to meet daily schedules. EDUCATION

Eastern Michigan University

Bachelor’s in Business Administration, summer 2009 – Major: Management Washtenaw Community College

Associate’s degree – Business Management, 2001

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