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Customer Service Management

Location:
Tuscaloosa, AL
Posted:
October 18, 2015

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Resume:

Jessica Williams

Certified Nursing Assistant - Park Manor Health and Rehabilitation

Tuscaloosa, AL

acr4kw@r.postjobfree.com - 205-***-****

Motivated and dedicate individual, with experience in customer service, patient care, and organizational skills. I am currently seeking a position that will allow me to utilize the current skills that I have obtained, in business management.

Authorized to work in the US for any employer

WORK EXPERIENCE

Certified Nursing Assistant

Park Manor Health and Rehabilitation - Tuscaloosa, AL - 2010 to Present Key Accomplishments-• -Recorded patients' medical history, vital statistics and information such as test results in medical records.

• Prepared treatment rooms for patient examinations, keeping the rooms neat and clean.

• Interviewed patients to obtain medical information and measure their vital signs, weight, and height.

• Prepared and administered medications as directed by a physician.

• Explained treatment procedures, medications, diets and physicians' instructions to patients.

• Helped physicians examine and treated patients, handing them instruments and materials or performing such tasks as giving injections or removing sutures.-

Executive Housekeeper

Hilton Garden Inn - Tuscaloosa, AL - 2007 to 2009

Key Accomplishments-• -Strong organizational, administrative, and analytical skills

• Ability to quickly identify and resolve problems

• Assigning tasks to staff and clearly explaining how those duties to be done

• Discipline staff and when required dismissing them

• Superb people management skills

• Able to introduce new possess to a team and organization

• Having a responsible attitude, remaining calm under pressure, and possessing superb decision making skills

• A clear and confident telephone manner

• Ability to communicate effectively with a wide range of customers

• Always looking for innovative ways to generate customer enquiries- Bryce Hospital

Supervisor

Bryce Hospital - Tuscaloosa, AL - 2006 to 2007

Key Accomplishments--

• -Supervised the cooks in the kitchen

• Able to work overtime at a short notice if required

• Ability to discipline unruly and take contol of those who misbehave

• Proven ability to work under pressure to meet deadlines

• Promoting good work practices

• Able to build positive rapport attitude with staff-

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EDUCATION

Associate of Science in Business Management

Brown Mackie College - Birmingham, AL

ADDITIONAL INFORMATION

Skills

Effective Public Speaking

-Business Law I

-Principles of Finance

-Small Business Management

-Human Resources

-Makreting and Advertising

-Principles of Accounting I & II

-Payroll Management



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