Customer Service Management

Arvindra K. Jain

** ******* *****, ********, ** L6X 5G1

Cell 647-***-****, 647-***-****

Home Email: ************@*****.***

Procurement, Planning and Materials Management Professional

having extensive experience in all aspects of Supply Chain Management

Adept in:

Procurement

Contract Management

Sourcing

Vendor Management

Inventory Management

Technical Skills

Proficiency in Microsoft Office Suite and Windows Operating System

Experienced in ORACLE, EPICOR, BAAN, PD MAIN ERP/MRP systems

Professional Experience

MCSCS BUSINESS SERVICES, MILTON (Province of Ontario) Contract Position Feb 2015 to Present

Procurement Advisor

Facilitated the technical competitive procurement of goods and services and developed various procurement strategies, business plans, performance measures. Ensured procurement plans comply with government/ministry policy requirements and are cost effective. Interacted with legal team on RFT and contracts.

Developed procurement business cases, RFTs and RFPs to ensure that procurement requirements are met including appropriate terms and conditions are included and deliverables are clear to vendors. Developed and maintained effective relationship with clients and stakeholders to ensure client satisfaction. Knowledge of MERX and Bravo systems. Experienced with government procurement directives and followed best procurement practices.

Conducted research on procurement issues and trends, changing market conditions and identified performance deficiencies and recommend improvements in policies and procedures. Managed and resolved contract issues.

MOBILE CLIMATE CONTROL, VAUGHAN (HVAC Automotive) Jan 2014 to Oct 2014

Buyer

Ensured prompt availability of HVAC materials and services for as per the MRP and for multi-site facility. Sourced and ordered materials based on demand according to AVL, BOM, sample requests and specifications, MRO items utilizing contracts, RFQ’s and bids. Scheduled deliveries, late and missed items and expedited shortages.

Reconciled problem invoices with receiving, accounts payable and supplier. Returned-To-Vendor (RMA) discrepant non-conforming materials promptly resulting in increased inventory turns and improved productivity. Professional highly organized with time management, problem solving skills. Experienced in ISO 9000 environment.

PSION INC. (MOTOROLA) MISSISSAUGA (Telecommunication) Contract Position May 2012 to April 2013

Buyer, NPI & Engineering Services

Procured cost effective electromechanical items including supplier tooling, indirect capital expenditure, software licenses, service agreements, MRO and services based on Purchase Requisitions (PR) from team members of engineering and NPI. Reviewed and placed outstanding orders from global supplier per requirements.

Interfaced with contract manufacturers on assemblies with Bill of Materials (BOMs) and R&D project deliveries. Evaluated RFXs, quotes, tenders and expedited open orders, back orders and late orders for parts listed on shortage report Developed strategic supplier relationship consistent with the Supplier Certification Policy. Gathered and collated supplier quality, delivery and service data for the purpose of supplier evaluation.

PCAS PATIENT CARE AUTOMATION SERVICES, OAKVILLE (Healthcare) Oct 2011 to Mar 2012

Engineering Buyer

Prepared, tracked and negotiated all Purchase Order activities from global supply chain for MRO activities, sustaining, engineering, production, and customer sales orders including “drop shipments”. Reviewed supplier’s open order reports and made adjustments as per MRP.

Experienced on engineering buys and prototypes with small runs under constant changes. Managed excess & obsolete inventory and Disposed-off Non-Conforming Materials (NCM) promptly to improve inventory turns. Followed up delivery status. Knowledge of contract and bidding law.

GREATER TORONTO AIRPORT AUTHORITY (GTAA), (Government) Contract Position Aug 2011 to Sept 2O11

Contracts/Procurement Specialist

Responsible for procurement of goods and services for business operations based on established policies and procedure in Oracle purchasing system application at Greater Toronto Airport Authority (GTAA). Exceptional written and oral communications skills to relate with Subject Matter Experts (SMEs), clients, suppliers and other stakeholders.

Provided consulting services, guidance and assistance to stakeholders, created and maintained best procurement practices. Appraised the requisitioner, interfaced with user group to initiate a cost effective and efficient procurement method. Knowledge of GTAA procurement process, technical know-how, understanding of specifications, stipulations, terms and scope of work in creation of agreement.

G.E. DIGITAL ENERGY, MARKHAM (Electrical/Electronics) Contract Position Mar 2011 to July 2011

Purchasing Specialist

Responsible for Supply Chain in a fast paced global operation. Strong materials management knowledge, project management, problem solving, negotiating and communication skills to drive inventory turns and inbound freight reductions and successfully managed material transition plans.

Inventory Management & Material planning for a large multimillion dollar US business, with a global supply chain presence and customer base. Set & maintain inventory targets and accuracy (using JIT, Kan Ban, Lean & ERP methods) Worked under deadlines and pressure.

DELPHAX TECHNOLOGIES INC. TORONTO (Electrical/Electronics) Feb 1985 – 2009 (End of the year)

Buyer/Planner, 2003-2009

Created and entered purchase orders for electronic and electrical items, optical, transformers, power supplies, sheet metal, machined, rubber and drive components, MRO items, rollers and other components for manufacturing as per BOM, project and the Material Requirements Planning (MRP) reports. . Re-scheduled PO daily based on expedite/de-expedite report, cancelled PO as per MRP report.

Visited strategic suppliers to audit the process conformance and analyze capability to qualify them as “certified suppliers”. Interfaced with various user departments and followed up with suppliers on delivery status, expedite, query material availability. Developed and generated various purchasing and materials OTD, KPI, SLA reports. Applied purchasing strategies, principles, Continuous Process Improvement (CPI) and root cause analysis. Knowledge of flow management.

Inventory & Production Planner, 1992-2003

Developed optimum inventory levels with accuracy to synchronize with production, operating and sales goals of the company in Just-In-Time (JIT) application. Performed data entry for production, sub-contract orders and reconciliation of inventory through cycle count.

Built efficient inventory levels causing higher inventory turns through ABC and XYZ Pareto Model Analysis, safety stock, min/max levels for new, ongoing and strategic items. Managed excess & obsolete inventory and reworked into useable items to avoid scrap cost adding to the bottom line profit of the company in excess of 10%.

Scheduled, planned and released work orders to current revision level using MRP II system for manufactured assemblies and ensured timely completion. Introduced KAN/BAN system by staging twin cart system in manufacturing and warehouse area for better factory space and inventory utilization.

Led daily shortage meetings with the stakeholders and expedited shortages by communicating with purchasing department on daily basis. Improvised workflow through warehouse and manufacturing facility to enhance efficiency by using “point of use”(POU) inventory system.

Configuration Analyst 1985 - 1992

Analyzed Engineering Change Orders (ECOs) for its completeness, compatibility with products and their impact on various stakeholders including external customers and established implementation dates. Liaison with customers on “form, fit, function” Engineering Change Orders (ECOs), managed tag control and maintained configuration system.

Participated in New Product Introduction (NPI) teams to review the action plan for implementation and phased out End-Of-Life (EOL) for legacy and outgoing products. Loaded Bill of Materials (BOM) data into ERP system. Initiated the NPI from initial design phase through pre-production stage into final manufacture.

Education and Professional Development

Inventory & Production Management Diploma (CAPIC) Sheridan College (Brampton)

PMAC Courses & Seminars, Sheridan College (Brampton)

B.A. with major in Business & Economics

Leadership Development

Train the Trainer seminar on WHIMIS

Continuous Process Improvement (CPI)

Awards and Recognitions

High Achievement Honors (Psion Motorola)

Customer Recognition Award (Xerox)

Employee Appreciation Award (Delphax)

Perfect attendance for two decades (Delphax)

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