Customer Service Training

BIANCA ELEANOR A. SAPIGAO

PRESENT ADDRESS:

Blk *0 Lot 2 Castle Spring Heights Subdivision Camarin Caloocan City

PROVINCIAL ADDRESS:

#* ***** ****** ******* **** BAUANG,LA UNION

Email address: *********@*****.***

Contact numbers:(02) 206-604-82/ 091********/ 091********

PROFFESSIONAL OBJECTIVES:

To obtain a position in the Cruiseline /Casino Industry where hospitality and customer service skills will be fully utilized. And which my skills and years of experience will help to increase the positive track record of the organization.

PERSONAL PROFILE

Nickname: Bhea

Age: 27 years old

Birthdate: February 13, 1988

Educational attainment: College Graduate

Height: 5'6''

Weight: 130 lbs.

Civil Status: Single

Citizenship: Filipino

Religion: Roman Catholic

CORE COMPETENCIES/PERSONAL QUALIFICATIONS:

In-depth knowledge of the casino gaming industry

Ability to identify various cheating techniques

Profound ability to read, comprehend and interpret written and oral instructions

Ability to maintain high confidentiality

Customer Service Oriented-to provide exceptional customer service

A good Communicator-able to cooperate with people from a variety of cultures

Able to work in a glowing team environment

Pleasing Personality- having the ability to be approachable to the customer to get a good feed backs. Being responsible, realistic and dependable, friendly caring and service oriented.

WORK EXPERIENCES:

VIP CASINO CARD DEALER/ INSPECTOR in STARCRUISES ( May 2012-August 2014)

DUTIES and RESPONSIBITIES:

1Comprehensive Knowledge on the game and Mental Calculation

2Teaching the players game information and securing the game phase.

3Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.

4Observe gamblers behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.

5Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.

CASINO CARD DEALER in RESORTS WORLD MANILA ( June 2011-November 2011)

DUTIES and RESPONSIBITIES:

Dealing casino games like baccarrat,poker games etc.

Entertaining the players upon sitting on the table

Teaching the players game information and securing the game phase.

CASINO USHERETTE/GREETER in THUNDERBIRD RESORTS, HOTEL and CASINO at PORO POINT SAN FERNANDO,LA UNION

DUTIES and RESPONSIBILITIES:

Promoted and Implemented effective marketing campaign.

Produce flyers and announcements for the upcoming events in Casino Industry

Assist in developing implementing integrated advertising plans in Casino industry.

FOOD AND BEVERAGES STAFF in THUNDERBIRD RESORTS, HOTEL and CASINO at PORO PONT SAN FERNANDO, LA UNION ( February 6, 2010-February 26,2011)

DUTIES and RESPONSIBILITIES:

1Carried out all orders and served foods and beverages.

2Accurately and Quickly take and place food orders in a timely fashion.

3Welcoming and Assisting the guest upon entering.

EDUCATIONAL ATTAINMENT:

Tertiary: Bachelor of Science in Nursing

La Union College Nursing Arts and Sciences(2009) and Our Lady Of Fatima University

Secondary:

Sacred Heart Catholic School (2004)

Primary:

Bauang North Central School

TRAININGS ATTENDED

Basic Safety Training Course ( Magsaysay Training Center)

Crowd Management, Passenger Safety Training for Personnel Providing Direct Services to Passengers in Passenger Spaces (Magsaysay Training Center)

Security-Related and Familiarization and Security Awareness conducted at STARCRUISES

Ship Security Awareness Training and Seafarers with Designated Duties

Anti-Piracy Awareness Training (Magsaysay Training Center)

Chips and over all Dealing at Genting Star Tourism Academy

Gaming Knowledge

Supersix Baccarat

Tax/insurance Baccarat

FSG Mobile/online Baccarat

Texas Hold’em

Carribean Stud Poker

3 Card poker

Miniflush Poker

Casino war/ Star war

Taisai/Sicbo

Moneywheel

Blue or Red

Inspector Training

ACHIEVEMENTS

ACHIEVER OF THE WEEK (INSPECTOR) week 12 year 2014 at Starcruise Virgo

ACHIEVER OF THE WEEK (GROOMING)-week 31,34, 43,46 year 2013 at Starcruise Pisces

SKYLIGHT OF THE MONTH FOR OUTSTANDING PERFORMANCE IN EMERGENCY DUTIES at STARCRUISES, PISCES AUGUST 2012

MS. THUNDERBIRD HOTEL and CASINO 2nd Runner Up 2011

BIANCA ELEANOR A. SAPIGAO

POSITION: CASINO DEALER/INSPECTOR

SRC NUMBER: NCR1750812

SIRB/SEAMAN’S BOOK NUMBER: B1149743

PASSPORT NUMBER: EC0935667

U.S VISA NUMBER: K8195389

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