Marisa Fanelli

Oakville, Ontario

acr4ac@r.postjobfree.com

(C) 289-***-****

Receptionist And Administrative Expertise

Personal Profile:

Over 15 years of administrative support in various environments; government, private and public sector

Always committed to providing exceptional customer service and maintaining the positive image of the company

Thrive in a fast paced, team-oriented environment; take pride in having a strong work ethic

Commended for going above and beyond to meet tight deadlines

Recognized for problem solving skills; dedicated to finding and implementing solutions for daily tasks

Work Experience:

Customer Service Representative Porter Airlines 2013 - 2015

Maintained focus and a warm and welcoming attitude while checking-in passengers for flights, directing passengers to their gates

Trusted with confidential passenger documentation; maintained a Level 3 Security clearance

Confident in using intercom system to make gate announcements and direct passengers to their appropriate areas

Provided courteous service to passengers with special needs such as disabled and wheelchair passengers, and unaccompanied minors

Recorded and submitted detailed reports and handled entire tracing process to recover mishandled bags

Meticulously maintained accurate records and liaised with other departments to ensure security and well-being of all passengers and staff

Processed appropriate compensation when required including delay bag vouchers

Medical Reception Clerk Lakefront Clinics 2011 – 2013

Coordinated front reception traffic of walk-in and appointment clients; directing 50+ patients per day

Provided triage support to ensure patients were seen in the correct order and doctors were provided the appropriate file and updated status

Booked clients for follow up appointments, coordinated referrals to other community offices for lab work or other specialist tests

Obtained and processed patient’s medical insurance information quickly and accurately and maintained up-to-date information in patient files

Tracked and faxed documents for specialist referrals, followed up with patients and professionals to ensure process efficiency

Processed payments for physiotherapy and chiropractic visits and provided detailed receipts for benefit reimbursement

Administrative Support / Reception Clerk Region of Halton, Social Services Division 2005 - 2010

Intake Clerk Region of Halton, Social Services Division 1997 - 2005

Supported programs in the division; Ontario Works, Housing, Child Care Services, Child and Youth Health, Environmental Health, and Travel Health Services

Provided first point of contact for receiving walk-in clients and announced their arrival to appropriate staff in various departments

Strong command of internal database systems; SDMT, YARDI, ABC Intake, SEIBEL to access and record relevant client information

Prepared documents such as drug cards for Ontario Works clients, charts and guides ensuring 100% accuracy and following Privacy Act

Inputted information into database to maintain inquiry and tracking records used by Commissioner, Directors and Managers

Initiated the development and publication of the resource package which has evolved into Where to Get Help in Halton

Updated electronic and hard copy filing systems for Housing, Ontario Works and Children’s Services

Created a brochure section with relevant information and resources on all programs offered by Halton Region

Provided clerical support to various divisions; prepared materials, minutes, correspondence and reports, arranged and scheduled meetings, room bookings, notified attendees and other program related documents with attention to quality improvement

Managed building issues as they arose and coordinate all services, maintenance and repair issues with facilities department

Collected revenues, completed financial transactions, and reconciled invoices and follow up with finance department

Maintained inquiry-tracking records, compiled data, statistics and conducted occasional public surveys for both departments to obtain funding

Strategically coordinated distribution of monthly client communication packages

Took initiative to create a children’s resource corner to alleviate the hazards and disruption of the children in the waiting area

Organized, ordered, maintained inventory of publications relevant to the needs of the community; obtained brochures from Halton Region departments, area municipalities, Province of Ontario and Government of Canada

Recorded applications for subsidized housing in database to track process; provided efficient access of information when responding to applicant calls

Marisa Fanelli

289-***-**** acr4ac@r.postjobfree.com page 2

Other Relevant Work Experience:

Administrative Assistant River Oaks Recreation Centre, Town of Oakville

Distributed information to the public regarding current and prospective programs and activities offered by the recreation centre and, all Parks & Recreation programs offered throughout the Town of Oakville

Trained and supervised part time staff, including the allocation of work hours and scheduling

Prepared weekly statistics and monthly statements of fitness classes, court and room bookings

Prepared and balanced daily bank deposits from collected revenues

Dealt tactfully and effectively with difficult customers

Administered and processed membership applications, hall rental bookings, and maintained record of all payments submitted

Coordinated monthly meetings, involving taking minutes and subsequently preparing a report

Education & Training:

Microsoft Office Training, Sheridan College and Employment Halton, Oakville, Ontario

Word, Excel, Outlook, Power Point, Internet and Email applications

Medical Office Assistant Certificate, CDI College, Online

Reiki Master/Teacher/Practitioner Certificate, Oakville. Ontario

Karuna Reiki Practitioner, Oakville, Ontario

Access Conciousness: BARS Practitioner, Toronto, Ontario

Bachelor of Arts, McMaster University, Hamilton, Ontario

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