Customer Service Manager
Resume:
NONHLANHLA VALENCIA GUMEDE
Curriculum Vitae
PERSONAL DETAILS
Surname Gumede First Names Nonhlanhla Valencia
Known as Nonhlanhla Sex Female
Date of birth Nationality South African
Ethnic Group: African Disability None Driver’s Licence Leaners CONTACT DETAILS
Home Address 656 Sihotho
Road 13
Chesterville
4091
Cellphone Number
(Work)
(Home)
Email address Nonhlanhl.gumede8328@gmail.
com
SECONDARY EDUCATION
School Attended Hunt Road Secondary Period 2002
Highest Level: Matric
Matric Subjects English
Isizulu
Accounting
Mathematics
Business Economics
Economics
Other Information
TERTIARY EDUCATION
University/College Mangosuthu
Technikon
Dates attended From: 2003
Qualification ND Public
Management
Not completed
To: 2005
Majors Human Resources
Management
Qualification Obtained 2005
Outstanding
modules
Other Information Currently studying @ UNISA (2 Modules outstanding)
COMPUTER LITERACY
Microsoft Word, Excel,Power point,Internet Explorer 2
PROFILE
I have excellent communication, innovative, problem solving skills and great eye for detail, can work well under pressure, as well as under very little supervision or no supervision at all, can meet deadlines, all of which should make me an ideal candidate for this opening. I am available for an interview at your convenience.
WORK EXPERIENCE
Dates: Start Date: 03/09/2009 End date: To date
Company name: Eskom Contact Centre
Company
Description:
Electricity Company
Eskom (Durban-Westville)
Job Title: Customer services agent
Responsibilities Inbound call centre dealing with customers Receiving and answering customer queries and complaints Accurately recording queries and complaints
Following through until customer is happy
Assisting customers with new applications and terminations of accounts Electricity supply problems logging
Accounts and billing queries
Disconnections and credit extensions
Load shedding information
Educating customers about energy savings tips
Dealing with Prepaid customers who are unable to buy electricity & those who are struggling to load their electricity vouchers. Reason for leaving: Temporary job
Reference Details: Skhosiphi Mkhize Line Manager 082-******* 035-*******
WORK EXPERIENCE
Dates: Start Date: 01/02/2007 End date: To date 31/06/2009 Company name: Eskom Contact Centre
Company
Description:
Electricity Company
Eskom (Rivonia)
Job Title: Customer services agent
Responsibilities Dealing with face to face customers Determining the Customer’s Exact Request and Analysing the Customer Request in Accordance to the Different Customer Service Categories. Ensuring that customers are billed correctly & advised them to submit their readings monthly .
Notifying customers about the power interruption
Giving information on load shedding
Assisting Disconnected customers & also request credit extension if necessary 3
.
Explaining the bill queries & request the rebill . Ensuring that customers complaint are resolved if not will be escalated to the correct department
Working on Sap capturing PR’s
Reason for leaving: Experiential learnership
Reference Details: Louis Yudelman Line Manager 011******* SKILLS
Ability to prioritise
Organise and co-ordinate various tasks within time frames and deadlines OTHER PROJECTS TO RESUME IN YEAR 2014
Projects to resume in 2014
To further my studies
Good time management skills
Excellent interpersonal and communication skills (verbal and written) Accuracy and attention to details
Ability to perform well under pressure
Ability to work well in a team as well as an individual
Contact this candidate