Information Technologies Management

MATT SANDERS

**** ***** **** **** *****: 928-***-****

Chino Valley, Arizona 86323 Email: ****.*********@*****.***

Chief Information Officer & Systems Analyst

A highly experienced Chief Information Officer with a strong background in all aspects of the networking and computer equipment industry. A proven passion for leading others demonstrated by a vast number of special projects and career promotions. Excellent track record for motivating and driving a successful team through the use of collaborative technical and leadership skills.

Areas of Expertise

Phone Systems

Networking

Computer Equipment

LAN/WAN/VPN

Domain/Exchange Servers

VOIP

Wi-Fi Configurations

Management

Remote Connection Support

Hardware/Software

Collaborative Leadership

Training & Development

Key Skills Assessment

Collaborative Leadership – Provide team members with a sense of direction and belonging to the team. Identify key players and design succession plans accordingly. Motivate team members through support and individual plans of action. Coach, mentor and train all team members to further their personal and professional development.

Computer Equipment – Analyze and identify performance gaps in equipment and services. Swiftly and authoritatively drive necessary changes to increase the overall performance of the computer equipment. Demonstrate the ability to make sound decisions through the procurement of computer equipment at the lowest possible prices.

Professional Experience

Tim’s Automotive Group, Prescott, Arizona 2004 – Present

Chief Information Officer

Monitor, procure and maintain all phone system, network and computer equipment at all six of the Tim’s Automotive Dealerships. Delegate tasks for the active maintenance of these systems.

Ensure the flawless setup and activation of LAN, WAN, VPN, Domain and Exchange Servers, VOIP and Wi-Fi Network configurations.

Collaboratively lead team members and project teams to successfully drive and complete large projects.

Successfully spearhead a team that provides on site, telephone and remote connection support of hardware, software and networking issues for 180+ users.

Coach and mentor a large team of 16+ employees across 3 cross functional departments in the business.

Personalized Computer Solutions, Glendale, Arizona 2002 – 2004

Systems Analyst

Provided onsite technical recommendations for hardware, networking and software solutions. Analyzed the direct needs of the business and made recommendations based on that analysis.

Onsite installation and configuration of hardware, software and network solutions custom tailored for the individual needs of the business.

Onsite, telephone and remote connection support of hardware, software and networking issues. Acted quickly to problem solve and provide acceptable solutions to all concerned users.

Multi Systems Inc., Phoenix, Arizona 1999 – 2002

Implementation Specialist

Executed the setup, installation and remote administration of Windows 2000, Windows NT, Windows XP, Lantastic 8.0 and 98 Peer-To-Peer networks.

Championed a project that included the setup and installation of two way satellite networking systems for global franchise WAN connectivity for clients in the hotel industry.

Worked quickly to problem solve and provide smart solutions for end users that were experiencing technical difficulty with a variety of different hardware or software.

Verified and authenticated pre-shipment hardware configurations as well as the creation and understanding of unattended installation scripts.

Authored technical documentation that was utilized by first and second level support. This included trouble shooting, repair and other common failure modes of hardware and software.

Front Runner Technologies, Phoenix, Arizona 1997 – 1999

Conversion Manager

Provided clients with complete support and minimal stress during the transition of new Pest Control business management system.

Collaborated with other team members to convert customer databases from a wide range of formats including: UNIX, Novel, Access, Dbase III, Btrieve and basic flat file programs into Sybase.

Remotely managed databases until clients were fully satisfied with the accuracy and amount of data extracted.

Lead a large team by completing their scheduling, performance evaluation and any other support they required.

Executed second level tech support to clients via hands-on, PCAnywhere remote support as well as person to person support over the telephone.

Education & Training

Certification, Computer Hardware, Certified Careers Institute, Salt Lake City, Utah

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