Sales Customer Service

NATALIE VALENCIA

*** ***** ****, ******, ** ***** 954-***-**** ****************@****.***

OBJECTIVE

I am looking for an opportunity in a reputed organization where I can complement my skills and contribute in the most effective manner. To be an asset and an effective individual to serve and entertain different range of customers in the most ethical manner SUMMARY OF QUALIFICATIONS

Vibrant, organized, detail oriented, and self-motivated with extensive knowledge and experience in customer service. I pride myself on putting the customer first and putting their needs before my own. Established many accomplishments in retail, sales, administrative duties, and numerous financial responsibilities. Expertise includes, but not limited to:

Training and Development

Organizational Development

Strong analytical and problem solving skills

Self-Motivator

Honest

Dependable

EDUCATION

Associate in Arts Degree at Broward College, Davie, FL Majoring in Business Administration, with a minor in Journalism

Received a 3.2 GPA

Dean’s List

Bachelors of Business Administration Accounting at Florida Atlantic University, Davie, FL Majoring in Accounting, College of Business

Computer Science Course

Define digital literacy and understand its importance in today's world

Identify, describe, and use various Internet technologies

Perform research using Internet resources

Use multimedia to enhance the way a computer presents information

Identify and understand the functions of various computer hardware components

Identify and understand the uses of various types of computer software

Understand and be able to perform basic computer maintenance, troubleshooting, and upgrading

Understand the importance of computer and Internet security

Understand and demonstrate computer ethics

Effectively use networking concepts to set up and maintain a basic network

Create a Web page using Microsoft Word and upload it to a Web server

Use word processing, spreadsheet, and presentation software WORK EXPERIENCE

Stryker Orthopaedics, Fort Lauderdale, FL

Formerly MAKO Surgical Corporation, a $100m medical device company Accounts Payable Supervisor (September 2013-Present) Solely responsible for all Accounts Payables and Receivables at both Fort Lauderdale locations and Dania center, as well as our sales force in the field. Working closely with tax allocations and international receiving and billing as well as working with Directors and Senior Managers for proper expensing and accruing of charges.

Absorbed full responsibility for entire locations AP and AR responsibilities once acquired in December 13’

Ensure monthly closings and deadlines are met by multitasking, prioritizing and delegate workload as necessary

Owner of the AP process where we developed and implemented procedures to provide accountability for tracking the invoices from submission through payment using time stamps and the resources we had within the ERP

Involved in the complete AP process from invoice receipt, coding and approval, vouchering, payment, and customer management as well as Reimbursements to our Employees and Health Care Practitioners

Assisting with the implementation of JD Edwards a new ERP (after purchase wrote off as we moved to Stryker’s ERP Oracle)

Tie out all Stryker intercompany with the business unit and reconcile intercompany transfers and charge backs

Provided Concur expense analysis to ensure resources spent were presented to upper management

Maintain our Master Vendor Listing assuring address, payment terms, and tax certificates up to date

Manage 1099 Process for 200+

Handle all emergency check request matters as well as payment of up to 350+ vendors weekly

Coordinate monthly forecasts as well as supporting quarterly and month end close Luks, Santaniello, Petrillo, & Jones, Fort Lauderdale, FL Accounts Payable Specialist (September 2011-September 2013) Responsible for timely submission of client billing, as well as data entry of all costs from our 7 office locations, all while maintaining productive lines of communication with the Management Team and effectively resolving any billing issues using our case management software.

Vouchering up to 200+ invoices on a daily basis

Consistent with Microsoft Excel to keep track of each case that is brought into the firm

Associating with multiple insurance companies and their adjusters on a daily basis

Verified and approved weekly Vendor Payments in excess of $500K+ monthly

In-depth financial and investment analysis done regularly

Support Finance Director on monthly and quarterly financial close

Reconciliations of Vendor Balances against General Ledger Body Sculpture, Pembroke Pines, FL

Sales Consultant (March 2009-September 2011)

Reported to the main office on a daily basis. Responsible for computer issues at both satellite locations, including installing new software and managing data base on Microsoft Excel.

Generated new customers increasing sales by 60%

Consistently outperformed others in sales by 75% earnings

Managed my time and as a self-starter accomplished priorities to maximize results during normal business hours

Organized product exposition at major shopping malls increasing potential sale leads by 34% Creative Child Learning Center, Weston, FL

Assistant Teacher (August 2007-March 2009)

Attributed my time and served the lead teacher in preparing class work, grading papers, filing, and assured my willingness to govern and handle each situation put in front of me.

Provided instructional and clerical support for the classroom teacher

Supported and assisted children in learning class material

Supervised children during playtime

Provided instructional reinforcement to children, under the direction and guidance of teachers Spirit of Life Ministries, Hallandale Beach, FL

Office Administrator (May 2006-August 2007)

Served management by coordinating office services, such as maintaining records, typing and filing, labeling, shipping, and receptionist duties

Communicate regularly with supervisor to share information and resolve any issues

Maintain an accurate and efficient filing system

Maintain inventory control

Typed up address labels and collect items to be packaged and shipped out COMPUTER SOFTWARE KNOWLEDGE

Microsoft Office, Oracle, Expandable, JD Edwards, QuickBooks, CP Processing ACTIVITIES AND INTERESTS

Computers, Soccer, Reading, Writing

REFERENCES

Available upon request

Contact this candidate