Management Project

Objective

To assume a challenging role as Business Analyst and contribute to the cause of health, by working in a

fast-paced dynamic environment of healthcare with ample opportunities for personal development and

professional growth.

Professional Summary

Experienced Business Analyst with diverse range of experience in managing Business Operations,

Process Improvement, Financial Management and reporting and business and data analysis.

Excellent understanding of Business Requirements, Business Process Flow and modeling and

Business and data Analysis, and marketing content operations.

Proficiency in managing Business Operations in areas of materials management, Strategic Business

Unit (SBU) Management, Human resource development and training, and Vendor management.

Adept in Planning and implementation of Lean /Six Sigma, resource allocation and budgeting.

Advanced knowledge of Software Development Life Cycle (SDLC), Waterfall and iterative models

like Agile, Rational Unified Processing, Scrum.

Familiarity with healthcare services regulatory environment such as HIPAA, ICD-10, PHI, EHRs

and Health Insurance Plans including Medicare, Medicaid and Childrens Health Insurance Program

(CHIP).

Basic knowledge of Sarbanes-Oxley Act, Payment Card Industry data security, FedRAMP, FISMA,

HIPAA, HITECH and Affordable Care Act provisions.

Experience working with cross-functional teams and conducting Joint Requirements Planning

Sessions (JRP), brainstorming sessions and interviews and surveys with the end-users and

stakeholder to elicit requirements for business planning and process improvement initiatives.

Expertise in conducting Gap Analysis, Feasibility Analysis, SWOT analysis, Cost-benefit analysis,

Market research, Stakeholders Analysis, Usability analysis (Personas, mind maps, A/B testing,

prototypes).

Good documentation skills in creating Requirement for Proposal (RFP) and Business Requirements

Document (BRD) and UML models with Use Case Diagrams, Activity diagrams and workflow

diagram with MS Visio,

Experience in Developing business scenarios, design Requirements traceability matrix (RTM),

Responsibility, Accountability Control and Information (RACI) matrix, conduct Failure Mode and

Effects Analysis (FMEA) as per the business process requirements, user manuals and Standard

Operating Procedures (SOPs) and proficient in customizing and managing workflow through

methodologies like 5S, Kanban, Poke-yoke, Lean/ Six Sigma.

Excellent in facilitating UAT and conducting end-user training on the newly developed

functionality /modules.

Experience in extracting the data from different databases, transforming and Analyzing the data and

reporting for usable management information to be presented in form of beautiful dashboards using

front-end BI tools such as SAP Business Objects and crystal report 10.0 and Tableau.

Familiarity with SAP BI and ERP, SAS, SQL querying and skilled in using MS Excel, SPSS, Visio

and Tableau.

Skilled in using performing complex analytical functions for business analysis and data analysis

using MS Excel (Vlookup, Solver, Pivot), SPSS (Chi test, T-test, variance), Visio and Tableau

(Visual dynamic dashboard and reporting).

2

Highly motivated team player, strong business acumen and strategic approach to projects, detail-

oriented and loves working in fast paced environment with outstanding ability to communicate

effectively and collaborate, great presentation and Customer Relations management skills.

Education

Master of Business Administration (MBA) GPA 4.0

Isenberg School of Management, University of Massachusetts - Amherst, MA

Technical Skills

Proficient in Business Process Improvement and Project Management.

Adept in Business Analysis, data Analysis and Lean/Six Sigma implementation.

Analysis using Financial reports for Financial management, Demand Forecasting and Product

pricing.

Trained in Lean Six Sigma methodology, SAS and Tableau.

Finance/Accounting: MS Excel, Crystal Reports, Bloomberg Terminal certified

Database: MS Access, Google Analytics

Business Analysis/management: MS Excel, SPSS, MS Project

Reporting and dash boarding: Tableau, SAP-BI Dashboards and Reporting, Crystal Report 10.0

Presentation: MS PowerPoint, Keynote and Prezi

Programming: SAS, SQL

MS Visio, Unified Modeling language (UML)

Business Modeling:

Work Experience

Berkshire Hill Music Academy, Hadley,MA- USA January 2015- May

2015

Role: Business Analyst/Consultant

Berkshire Hill Music Academy is a private non-profit Special Education Institute in Hadley, MA. The

main objective of the consulting project was to evaluate the business environment, both internal

and external, review the current processes and assets and recommend solutions to create

sustainable growth by increasing the intake of prospective students.

Conducted weekly meetings analyze clients needs and identify areas of distinguishing service

factor.

Worked from gathering and eliciting Business requirement to solution deployment at BMHA.

Interviewed clients, customers and employees to gather the business requirements and conducted

Company and Industry analysis to find the optimal business solution.

Collected and analyzed financial statements and reports, investigated the operational processes

and documentations mandatory by law to Individualized Education Program (IEP) as well as by

Department of Disability Services (DDS), analyzed the current Information Systems and data flow

between modules.

Carried out detailed analysis of various databases and its level of interaction with the application.

Prepared BRD, Use case Diagram and data flow diagram to closely align the IT and operations

functions.

Recommended pricing and cost structure for services to ensure optimal profitability.

Evaluated the monetary impact of our proposals on companys performance before presenting

final solutions.

Performed Requirement analysis with the stakeholders in areas of IT and related financial systems.

Data Analysis: Created and evaluated the Promotional campaigns using Constant Contact and Donor

Perfect for measuring the Subject line and campaign response and effectiveness using Tableau.

Created forecast models and deployed inferential statistics to contemplate growth of Business

verticals.

Helped in training the business users on the current Information System.

Recommended and deployed optimal solutions to leverage competitive advantage and attract more

students.

Managed content operations such as keyword research, page set up, and analyzed the content

efforts.

Tools: MS Excel, Tableau, Google Analytics, MS Visio, MS PowerPoint, Best Notes, Donor Perfect,

Constant Contact.

University of Massachusetts, ISOM- Department of TSS-IT,Amherst, MA May 2014-

May 2015

Role: Business Analyst (BI- Tableau)

Isenberg School of Management at University of Massachusetts, Amherst is working on Analytical project

under Department of Marketing and Communications in order to find solutions to improve the conversion

rates of Students applying to the school.

Gathered and documented business requirements by conducting Joint Application Development

meetings with the Marketing Manager and IT development team to understand the migration issues.

The requirements were refined by interviewing the users to optimize the design of BI deliverables.

Modified existing workflow to accommodate BI solution delivery for the client.

Extracted data from the database, cleansed and loaded the data in Tableau server.

Queried data to conduct analysis and create visual solutions using Tableau.

Performed root cause analysis for the loss of leads at each step in the Marketing Funnel.

Analyzed the Return on investments (ROI) for the Marketing campaigns, identified the performers

and non-performers and synergetic partnerships with other institutions to efficiently utilize the

investment dollars.

Scoped, analyzed and created complex analytical models, reports and dashboards for use by

Marketing Department to drive key business investment decisions and assess the performance of the

Sales employees.

Managed content operations such as keyword research, page set up, and analyzed the content

efforts on conversions and SEO optimization by extracting Google analytics data in Tableau.

Report on Key Marketing metrics and sales KPIs using the dashboard for Y-O-Y/ M-O-M

comparisons.

Identified opportunities for improvement and proposed solutions to track the performances

based on Key Performance Indicators (KPI) in real time.

Tools: MS word, MS Excel, Tableau, SQL, Hobsons Radius, Google Analytics.

2

Mirlay Eye Care, Bangalore, India March

2010-Dec 2010

Role: Manager (Process Improvement Consulting and Project Management)

Mirlay Eye Care was a private start up hospital, providing Ophthalmology and surgical care facility to low

income population, where I played a key role in its growth, right from the inception.

Successfully completed Project that involved transition of Eye care clinic to a Cataract

specialty hospital by conducting throughout Market research, needs assessment, cost-benefit

analysis, feasibility analysis and keeping track of the project budget and time frame.

Developed Standard Operating Procedures (SOPs), Gap analysis, Business Process

Workflow mapping, SIPOC diagram, Value Stream Mapping and devised and

monitored KPIs for business unit as well as staff performance measurement.

Implemented Business Planning and Development strategies for attracting and retaining a

broad consumer base.

Analyzed financial reports for financial analysis of business results, projections, and ad-

hoc projects for Strategic decision making.

Work closely with CPA to closely align the budget and financial planning activities with

the objectives and priorities of the company.

Analyze budget and spending pattern and program cost versus benefits realized.

Provided management with financial information and supported on all business matters

by furnishing ongoing, timely, and meaningful intelligence on competitors moves,

Performed root cause analysis, uncover critical business issues, and facilitate solution

delivery by running analytical models to predict the occupancy rates and demand for procedures.

Develop Pricing models and forecast Operational expenses to come up with the best rates

to offer for services.

Efficiently managed the operations of the Eye Care center and its business verticals such as

OPDs, Surgical Unit, Contact Lens business and Clarity shop.

Managed the workflow, analyzed the trends and forecast for demand of services and

reallocate staff when required.

Directed HR functions such as conducting recruitment, compensation and time sheet

management and training for the employees.

Coordinated care management between the medical team, insurance company and

Healthcare Product Vendors.

Developed Standard Operating Procedures ( SOPs) manuals, and devised and monitored

KPIs and performance metrics.

Tools: MS Project, MS Excel, MS Visio, MS Word. SPSS, LSS methodology.

Documentation Volunteer/fundraiser, Urmila Shiksha Samiti, Guna, India March

2009-Feb 2010

Urmila Shiksha Samiti is a Non-Government Organization working for Women and Child welfare in the

remote parts of the state. My works included planning and organizing the interventions through micro-level

campaign and fundraising.

Create content for mailers and design marketing banners and campaigns.

Coordinate with different stakeholders such as schools, Public works department, local

groups and field workers in order to manage the event logistics and control the expenses.

Develop programs for women and child health interventions by analyzing health data and

funding needs.

Monitor, evaluate and document the effectiveness of developmental programs.

Raise funds by direct marketing and fundraiser events.

Material Requirements Planning: Plan the food supplement requirement for distribution

under government mid-day meal program and other promotional materials for other events.

Tools: MS word, MS Excel, Adobe Photoshop, MS outlook.

Executive- Operations, Apollo Hospitals, Bangalore, India Aug 2006-

Dec 2008

Role: Business Analysis and Process Improvement

Apollo Hospitals Ltd, a pioneer in telemedicine and medical tourism, is a tertiary care Healthcare Provider

Group with growing presence in Asia. I had extensive opportunity for gaining experience in different areas of

operations.

Worked as a Business Analyst and facilitated Hospital Information System implementation

by gathering Business requirements from stakeholders for vendors and performed feasibility

analysis and GAP analysis for the same.

Defined the scope of the process improvement projects, gathering the Business needs

from Business stakeholders, collated relevant data to perform Business Analysis to elicit the

Business requirements, and measure the cost-benefit of the proposed solutions in terms of capital

and project time.

Responsible for conducting stakeholder interviews and user surveys for requirement

elicitation and documenting Business, User and functional requirements.

Coordinated with Business Process Owners, Hospital Information System (HIS) Vendors,

Design development team to gather the high level business requirement and detailed requirements

for each module and documented the Business as well as Functional Requirements and created

Business Flow Diagrams and data flow diagrams.

Communicated the requirements with the design and development team.

Acted as a liaison between the stakeholders and the application development team,

provided inputs, task status updates, and helping the development team map specifications into

application functionality.

Devised test scenarios for functional testing of the Application.

Facilitated the UAT and conducted post implementation module specific end-user training

workshops for the nursing, Physicians, Laboratory and diagnostics, Administrative and support

service employees.

Acted as Project Analyst, in setting up the Departments of Heath Check and The Operation

Theatre (OT) complex. Work involved cost analysis, Materials requirement planning, and

Vendor management, tracking of Project status, variance analysis and forecasting.

Coordinated with other process teams to identify process dependencies and leverage

resources appropriately.

Steered routine Facility audits and supported asset management, conducted risk analysis

of the project proposals and worked with the project team to help them identify the high-risk areas.

Deployed Lean /Six Sigma project methodology to reducing Billing Cycle Time by 30% for

Performance improvement of IP and OPD and Health Check departments.

2

Effectively promoted the Health Check Packages to corporate clients by coordinating on-site

events, promotional materials and optimizing the price of the services offered in conjunction with

Sales and Marketing department.

Tools: JAD,Visio, MS Project,MS Excel, MS PowerPoint, MS word, Minitab, MS Project, MS Outlook.

Affiliations

Project Management Institute, Santa Clara Chapter- Member

Alzheimers Org- Walk to End Alzheimer, Santa Clara chapter, Organizing Committee member.

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