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Customer Service Sales

Location:
Burlington, ON, Canada
Posted:
October 16, 2015

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Resume:

Asifa L.

**** **********, ********** ** *** *X* 905-***-**** acr3z2@r.postjobfree.com

Summary: Proven sales skills, result driven individual with problem solving skills. Excellent communication skills in handling customer’s complaints, resolving issues and presentation skills. Handled different roles involved in public dealing.

Rec’d Certificate of Achievement for fund raising

Marketed community events and realized increases in funding by 40% in 2008, 45% in 2009, 47% in 2010 and 50% in 2011

Exceeded order fulfillment administration goals by 125% for Amazon.com contract

Assisted in Special project to make workplace green

Received Certificate of Accomplishment to meet fund raising goals for Cancer Hospital

Trained employees for store policies and procedures

Relevant Skills

Record Management

Event organizer and promoter

Rapport building & team building

Updated website

Academic Achievements

Honors. Bachelors of Arts, Social Sciences Discipline McMaster University 2015

Course work included: statistics in social sciences, Political Science, Analytical skills

Business Administration Diploma, McMaster, Hamilton ON 2012

Human resources management module, Business communication and marketing

OSSD, Emery Collegiate Toronto ON 2004

Professional Development

SAP/FICO and Human Resources

Certificate for loan processing

Recruitment training Certificate

AS400, Word Press and ERP software

Microsof office, Presentation software and SPSS for statistics

Work History

Entrepreneur/LaOasis Recruitment Inc. 2014-Present

Business Developer: cold calling, presenter, contract negotiation

Recruitment: Pre-screening candidate, interviewing, sourcing, posting job ads, preparing job descriptions

Administrative work: web administration, web designing, updating web pages on face book & twitter feeds, filing, faxing, emailing

Mobile Recruiter 2013-2014

TSE

360 Recruitment, Specialized in HR, Engineering and Mining industry

Creating job descriptions, job posting online, head hunting

Business development skills, cold calling, business presentations and maintaining client relationship

Social media recruitment: using we tools, linkedin, job boards, sourcing candidates

Pre-screening candidates, interviewing, job matching to the skills, profile making

Updating web portal, entering candidate’s information, reference checks, record keeping

Contract Administrative Assistant 2007-2008

Suncor Energy

RMA’s, inventory of the product, invoicing and order entry

Switch board responsibilities, Logistics support and General office responsibilities

Quotation to clients, invoicing and generating correspondence

Report writing, bill of lading and handled customs and international courier

returning merchandise and resolving discrepancies

Provided Technical support to a large clientele of an electronic vendor

Additional Experience

Ware house Associate 2011- 2013

www.amazon.com, Mississauga ON

Exceeded performance goals by 25%

Met quality standards, cooperative and team player

Cashier/ Trainer 2010- 2012

Kentucky Fried Chicken

Trained 10 staff members, hiring and team building

Food safety, cash register and front end customer service

Customer Service Rep. 2009-2010

Vector Marketing

Product demonstrations, presentation skills and order entry

Cold Calling, making new clientele and business development

Customer Contact Representative 2005-2007

Protocol Integrated Marketing

Exceeded sales goals with quality with conversion rate of 1/10

Handled customers complaints in timely manners and increase volume of sales

Inbound and out bound calls,quotations, requisition etc.

Working experience in a call Centre environment, providing sales support

appointment booking and answering customer inquiries over the phone and through emails

Excellent closing and negotiations skills

Leveraging sales by upselling and needs analysis

Additional Information

Humanity First Representative (continual support since 2007)

Set new bench marks in fund raising efforts

Arranging marketing material such as brochure making, email campaigns etc.

Event organizer, supporting funfair and collecting funds

Administrative task & updating website 2011-2012

Halton Environment Network

Administrative Assistant 2004

Canadian Football Hall of Fame

Parent Volunteer, Halton District School Board 2009-2010

Exceeded fund raising goals as a student volunteer for Cancer Hospital 1996-1997

References available upon request



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