HR Manager

JOHN P MURPHY

*** ********** ** *******, ******* 416-***-**** ************@*****.***

ca.linkedin.com/in/jpmurphy8262

SUMMARY

HR Professional with 15 years of HR Generalist and management experience. Targeted leadership towards creative collaborative planning solutions that align workforce development and performance with organizational objectives. Inspirational leader adept at using relationship building skills to motivate and direct managers and employees. Experienced in assessment and resolution of a wide range of human capital issues with expertise in:

Talent Management Labour Relations

Performance Management Organizational Development

EXPERIENCE

IBM Canada 1985-2015

Human Resource Partner, 2013-2015

Contributed to business strategy and operations for Strategic Outsourcing Delivery unit comprised of over 2000 employees. Proactively enabled organizational capability, behavior and compliance to attain business objectives by supporting 130 managers across Canada through proactive leadership in recruiting, coaching, policy and best practice application

Created and implemented strategic performance management program for 2000 employee client unit that guided behaviors, increased employee engagement and decrease performance management issues.

Increased unit employee promotional rate by 25% through effective communications and direct involvement in manager planning. Additionally provided oversight for annual compensation, assessment and promotional programs.

Investigated and resolved labour relation and practice issues for individual and departmental cases by collaborating with HR, Legal and business unit management.

Identified analytically 5 teams with high areas of stress and initiated and delivered awareness campaign with Workplace Health & Safety team to aid managers and employees in addressing stress in the workplace.

Service Area Manager 2002-2012

Deliver full HR life cycle management for IBM Contact Centre and eBusiness Practice via recruiting, hiring, work allocation, career and performance management of up to 100 fulltime / vendor employees annually. Responsible for target attainment for revenue, cost and performance objectives for web design, data management and telecommunications skilled teams across a matrix of business units in Canada.

Initiated and implemented recruiting campaign growing Contact Centre Application Practice 20% annually. Building relationships with vendor, search firms and campus career centers secured the services of over 100 full time and contract employees and developed expertise in behavioral interviewing, essay applications and screening with 100% offer success rate.

Attained revenue, cost and performance targets 10 years straight with while managing a departmental budget of $700,000 through effective allocation of varied technical resources pools to available projects with continuous monitoring of results against planned objectives.

Drove the design and implementation of common performance and reporting tools for 800 person business unit. Led the Service Area Manager Team for Canada in the deployment of staffing tools for timely, cost effective and continuous monitoring for project work.

Maintained annual attrition rate under 4% by creating innovative management and employee tools and programs to engage, develop and manage team of 100 telecommunications technical staff.

Other management and technical roles, IBM Canada 1985-2001

Resource Deployment Manager: Hiring and continuous allocation of 150 technical resources for technical applications services projects

Call Centre Skills Manager: IBM & PC Company manager for recruiting, onboarding and entry level education delivery.

Customer Care Team Lead: Resolution of PC Company customer complaints through guidance and process improvements with IBM teams.

Systems Engineer: iSeries Technical Sales and Billable Services

EDUCATION & CERTIFICATIONS

BA: Business & Economics, York University

Myers Briggs Type Certified

Process Communications

CHRP Designation Qualified

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