Customer Service Manager

Charles C. Baird, Jr.

**** ***** ******* ***** #*** Midland, Texas 79707

432-***-**** HP; 330-***-**** CP

acr3re@r.postjobfree.com https://www.linkedin.com/in/charlescbairdjr

Supply Chain Executive

Profile

A strategically focused Supply Chain Executive with proven success in driving improvements in productivity, processes, customer service, and profitability. Recognized for ability to identify deficiencies and opportunities, and develop innovative and cost-effective solutions for reducing expenses and enhancing competitiveness.

Areas of Expertise Deliverables

JD Edwards, SAP, and Lawson ERP Experience Managed $75M in product inventory and assets

Product Distribution and Inventory Control Reduced overstock 32% in 6 months

Warehouse Management Increased company revenue by $8M

Route Optimization Reduced pick-up/delivery time by 20%

Experience

Supply Chain Manager, URS-Flint, Midland, Texas 2/2014 – 7/2015

Responsible for all aspects of the supply chain operation to include planning, sourcing, purchasing, production, transport, warehousing, distribution and customer service. Responsibility began with the sourcing of parts and materials and ended with delivery of completed product to final destination. Had direct oversight of purchasing, shipping/receiving and warehousing personnel.

Worked with project management, welding and fabrication departments to identify materials requirements for projects.

Rearranged warehouse increasing utilization of space by 25% arranging parts by part number.

Implemented inventory control procedures which identified $1.2 million in unused material.

Implemented First in – First out (FIFO) process for all materials cutting down overstock by 32%.

Ensured proper accountability of customer projects totaling $380 million.

District Operations Manager, Nalco-Champion, Midland, Texas 6/2012 – 11/2013

Responsible for the execution, planning and scheduling of chemical treatment operations in the Permian Basin, West Texas; Customers include: Shell, ConocoPhillips, Devon Energy, Burlington Oil, COG Resources, and Raptor Oil among others. 31 direct reports.

Executed planning/scheduling of 20,000 monthly chemical treatments; improved completion rate from 45% - 92%.

Optimized chemical treatment operations saving 750 man hours (cost saving of $198,000/year).

Re-routed Conoco Phillips lease improving on-time completion by 163%; increasing revenue by $8 Million/year

Utilized Arriba invoicing program as well as inventory control at local level to decrease P-Card usage by 60%.

Working knowledge of DOT/OSHA regulations for both hazardous and non-hazardous commodities.

Manager, ATS Systems/Distribution/Outbound Operations, Cleveland Clinic, Cleveland, Ohio, 5/2008 – 6/2012

Key player in the startup and management of a $14 million state of the Art Automated Distribution System. Implemented and enforced policies, procedures, and systems. Ensured performance goals and objectives were consistently met, challenged, and exceeded. Tracked, measured and controlled all levels of service. Trained and developed 38 direct reports.

Directed <780,000 deliveries yearly with a 98% fulfillment rate.

Utilized lean methodologies to reduced delivery times by 35%.

Exceeded productivity targets in 2010 by 5% and 2011 by 16%

Realized departmental cost savings of $46,452 in 2010 and $99,261 in 2011 totaling $145,713

Communications Logistics Manager, U.S. Government, Vienna, Ohio, 5/2005 – 5/2008

Organized and administered logistics programs enhancing the government’s ability to achieve worldwide mission objectives. Responsible for all aspects of ops -- inventory, budgeting/forecasting, personnel, warehousing, facility/transportation logistics, establishing work procedures, and implementing continuous improvement initiatives.

Orchestrated movement of $3 million in communications equipment supporting FEMA Hurricane relief missions.

Managed $10 million in communications; chemical warfare; and PME inventory with zero losses.

Spearheaded the procurement of $1.2 million in mission essential communications equipment.

Coordinated the deployment of personnel training maintaining 100% readiness status.

Other Relevant Experience

Planned, scheduled and processed eligible air cargo, passengers and mail, directing air transportation activities; Maintained overall efficient and effective service center operations regarding pick-up, delivery and transport of cargo while enforcing compliance with all safety regulations and company policies without exception.

Re-established driver routes decreasing pick-up/delivery times by 20%.

Sustained <98% on-time aircraft departure rate.

Supervised warehouse ops - receiving, sorting, and shipping of <300 tons of cargo monthly.

Directed load planning/loading of more than 20,000 pounds of freight onto aircraft nightly.

Created training manual for service agents cutting training time down by 45%.

Supervised the movement of 1.6 billion tons of freight annually.

Implemented supply chains for the U.S. Department of Defense and NATO throughout Europe and Africa.

Managed freight movements totaling <422 billion tons during operations in African, European, and Asian countries.

Moved 2,300 civilians and 250 tons of food/supplies during 1989 Philippine earthquake, received humanitarian award.

Controlled monthly freight inventory totaling <300 tons using Stock Control and Distribution (SC&D) tracking program.

Provided quality control/accountability for more than $75 million in assets.

Planned and led the development of an aerial delivery unit at McGuire Air Force Base in New Jersey.

Education

MBA Trident University, 2011

Master of Business Administration Concentration International Business

Graduate Certificate Trident University, 2009

Supply Chain Management

Graduate Certificate Trident University, 2007

Strategic Leadership

Bachelors of Science Degree Trident University, 2005

Business Management

Certifications

Certified in Transportation and Logistics (CTL) – American Society of Transportation and Logistics 2015

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