Diane Verzi

*** **** ****

Unit *C

Iselin, New Jersey 08830

Home Phone Number: 732-***-****

E-Mail Address: acr3qf@r.postjobfree.com

OBJECTIVE

A strong desire to perform well as a Customer Service Representative and to acquire additional skills. Position should offer opportunities for advancement with my abilities to contribute.

ACCOMPLISHMENTS

I have over 20 years of providing EXCEPTIONAL Customer Service

EXPERIENCE

AMERICAN CANCER SOCIETY

2600 US Highway 1

North Brunswick, NJ 08902

Recruiter - 2015 MSABC

May 2015 - October 30, 2015 (Contracted Assignment)

Responsibilities

- Recruit and prospect for MSABC Team Leader by phone within a call center environment to fundraise and participate in various MSABC events.

- Accurately track cultivation activities and fundraising progress using event database.

- Provide ongoing coaching, motivation and support to Team Leaders to ensure their needs and expectations are met.

- Provided Team Leaders with logistical support and training on fundraising strategies and tools.

- I was able to quickly build rapport with MSABC Team Leaders.

BRAD BENSON HYUNDAI

3905 Route 1

South Brunswick, New Jersey

Customer Service Representative

8/12/2013 - 2/17/2014

9/2014 - 11/2014

2/2015 - 4/2015

Responsibilities:

- Made outbound Customer Service Inquiries (CSI) to visitors to the showroom to obtain feedback about their dealership experience.

- Placed follow up calls to customers who reported product issues.

- Answered inbound calls and directed them to the proper destination.

- Scheduled sales and service appointments as calls came in.

- Made outbound calls to confirm next day's scheduled sales and service appointments.

- Reached out to individuals that did not make it in, to see if they needed to reschedule.

COMPUTERSHARE (See Note Below)

Edison, New Jersey

Customer Service Representative - Assistant Team Leader

8/2003 - 4/2012

Note: From 8/2003 - 11/2006 I was a contracted employee. In November, Computershare hired me outright.

Responsibilities:

- Responded to all customer inquiries via telephone in a call center environment.

- Verified/authenticated the caller by using departmental procedures.

- Calls included, but were not limited to: account balances, address changes, account consolidations, check issuance and replacement, corporate action, how to access accounts online, purchased and sold shares, special services calls (large account holders, transfer of shares electronically, name change, and any other account related questions.

- Processed traditional correspondence via written, fax and email using the workflow process.

As an Assistant Team Leader:

- Placed outbound and answered inbound escalated calls.

- Assisted by training new hires.

- Assisted representatives that had questions while on a call.

REGISTER AND TRANSFER COMPANY

Cranford, New Jersey

Lost Certificate Associate

10/1995 - 10/2002

Responsibilities:

Responded to stock holders inquiries on how to replace lost or never received stock certificates.

FIRST BOSTON CORPORATION

New York, NY

Department Secretary and then promoted to Customer Support Supervisor

1982 - 1995

Responsibilities:

- As a secretary, I answered phones, typed letters, filed, payroll, timesheets, ordering supplies, petty cash and travel arrangements.

- As a supervisor, I monitored all security movement in and out of the vault.

EDUCATION

New Dorp High School

Staten Island, NY

COMPUTER

Contact, CRM, Data Entry, Dealer Socket, Internet, Word, Workflow, Outlook and MOD (for fundraising)

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