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Customer Service Manager

Location:
Dayton, TN, 37321
Posted:
October 15, 2015

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Resume:

JUAN MORALES

**** ******** **** – Dayton, TN ****1 423-***-**** acr3ol@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Years of experience as an accomplished supervisor – trainer and highly motivated United States Army veteran. Experience in Operations Management, support and training. Responsible for performing staff appraisals, applying training programs, and incentives of salary. Completely bilingual (English - Spanish) Well organized and self-motivated with the ability to quickly learn new tasks.

AREAS OF EXPERTISE

Leadership Supervision Training & Development Personnel Management Mission Attainment

Safety Practices and Compliance Customer Service Strategic Analysis Team Building Decision Making Communication

PROFESSIONAL EXPERIENCE

International Automotive Components (I.A.C) – Dayton, TN

Tier 1 Production Supervisor

June - 2015 - Present

Directs and coordinates the activities of 50 + team members engaged in the assembly process

Supervise and manage 60 2nd shift operators and ensuring daily hours are accurately tracked and recorded out.

Manage daily 5s walks to maintain a clean and orderly work environment.

Created and maintained a daily production scheduled ensuring customer requirements are met.

Created an implemented a scrap tracking process and database to analyze and identify where the greatest amounts of defects occur saving the company $45,000.00 and 560 labor hours per month.

Worked with Operations manager and Superintendent to develop a spreadsheet tracking production line numbers and establishing efficiency metrics.

Actively participated on six sigma team developing new processes which increase productivity on the shop floor.

Backfilled for the 3rd shift production supervisor ensuring on time production and lowering defect rate by 10%.

Responsible for Quality Control - making adjustments as necessary during shift to produce product within specifications.

Ensure that all operations within the cells are running to standard at all times with an eye to higher quality and high capacity.

Right Time Right Place Staffing – Dayton, TN March – 2014 – April - 2015

Assistant Branch Manager

Responsible for over 150 workers and 5 different major manufacturers for their staffing and human resources needs

Maintain applicant tracking records for all employees along with all spreadsheets and weekly projections to meet company requirements.

Execute the steps of the placement cycle for customers and orders while complying with company policy, employment law, and code of business conduct.

Provides Associates with guidance on policy interpretation, employee benefits, career development, and training opportunities.

Helped managed the biggest branch in company with over 60k in billing a week along with dealing face to face with applicants and potential clients.

Perform on-site retention and sales programs to broaden the market of the company, made sales calls, recruit, lead generation and perpetuation skills to gain more business.

U. S. Army - Ft. Sill, Oklahoma & Ft. Lewis, Washington 1995 - 2014

Third Battalion - Seventeenth Regiment of Artillery Field/Special Operations

Sergeant First Class (E-7)

Justification for the safety of equipment valued at more than $600,000, ensure personal safety, instruction, training and performance of U.S. Army soldiers.

Promote security operations, monitored and educated classes which consist of 30 to 130 soldiers, reinforcing the knowledge and implementation of appropriate first aid, survival and war tactics.

Demonstrating security tactics with the tenacity, with the resistance, and with the dedication and teach how to be a leader.

Demonstrating a pays more dedication that led the maximum results for the entire team.

Service of attention to the internal customer, provided relations with all the staff in a friendly and professional. manner and facilitating the development of a diversified group.

Martinez Manufacturing Inc. – San Juan, Puerto Rico 1990 - 1995

Assistant Operations Manager

Responsible for all budgetary, people development and operations objectives for in house car parts manufacturing functional area. Additional responsibilities include managing and leading a team of Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Organization.

Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area to meet and exceed business plan. Responsible for the overall safety, quality and performance and customer experience of either Assembly or Body shop operations.

Set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.

Leverage the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area. Ensure that best practices are shared across all departments, shifts and among the network. Work closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

HONOR & AWARDS

Army Commendation Medal - Army Global War on Terrorism Service Medal - Armed Forces Service Medal

Army Achievement Medal – Army Meritorious Unit Commendation – Army Good Conduct Medal

Army Overseas Service Medal - National Defense Service Medal - Army Distinguished Service Medal

EDUCATION & SOFTWARE

Bachelor of Science in Computer, Mercer County College - West Windsor, New Jersey, 1990

Microsoft Certified Systems Engineer (MCSE), Comp IT Network-Systems Administrations Certifications in Microsoft Windows 2000, XP, Vista, Vista Ultimate, Windows 8, Microsoft Office 2003.2007 & 2010



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