Customer Service Management

ARTURO MANGALUS

**** **** ****** ******** ** **806

415-***-**** acr3oe@r.postjobfree.com [Type your website]

Overview:

A highly motivated professional with a solid verifiable record of accomplishment spanning for years. Highly creative, recognized as a result-oriented and solution-focused individual

Areas of Strength include:

Organizational Skills

Computer Literacy and Social Media

A very good Team Players

Project Management Skills

Public Relations Abilities

Time Management Skills

Research Abilities

Work Experiences:

Customer Service Representative / Logistic Coordinator - PCC LOGISTIC / Oakland CA –Present

Office Manager/Bookkeeper – Essential Oxygen / San Rafael CA - 3 months

Community Relations Officer/PRO/Marketing Specialist 2002-2007

o Community Relations Officer

Responsible for planning and managing programs that are meant to bring publicity towards the company and improve its profile in the community

Acted as prime movers of various projects and programs that benefits the community where the company is base and operates

Serves as coordinator between achieving the goal of the company towards its community its serving

Serves as Coach and Motivational speakers in various community events

Administrator of company COMREL websites section

o PRO/Marketing Specialist

Responds to requests for information from the media partners and customers

Networking with various media personality on TV and radio as well as in print

Establish and maintain cooperative relationships with representatives of community, consumers, employees and public groups

Plan and direct development and communication of informational programs to maintain favorable public and stockholder perception of an organization’s accomplishments and agenda

Arrange and do public appearances, lectures, contest or exhibits for company to increase product and service awareness and to promote goodwill

Assist in supporting different branding initiatives of the company

Build network alliances with partners relative to company’s marketing initiatives

Writes English and Filipino publicity materials

National Chairman for Labor Management Council 2000-2002

o Industrial Relations – Human Resources Department

National unit head all over the company

Act as an advisor to various issues ranging from benefits, events, communications and representations of employees, management leaders and its public counterpart

Initiates various benefits model covering financial and total well-being of employees

Organized Employee Relations event

Also serve as National Board of Director of a national organization of LMC, the Philippine Associations of LMC Incorporated or PALMCO

PALMCO advocates and support LMC initiatives of various companies in the Philippines through active learning sessions, conferences and conventions

Claims Supervisor 1997-2000

Supervised and managed the day to day transactions of Claims Department nationwide

Responsible for monitoring various claims filed by client and its adjudication process as part of the after-sale customer service of Freight and Passenger Division

Signatory for the approval and denial of claims

In the front head of Claims Management System software program, its planning and its implementation nationwide

Audit and Review Freight operations manual

Broad knowledge of Cargo, Logistic, Terminal and Container Operations

Organized claims conferences for the company

Advocates and a team member of Safety First policy all over the company

Property Custodian – Accounting 1995-1997

Responsible or the accounting including but not limited to the recording, safekeeping and monitoring of movement of assets within the vessel

Initiates policy that enhance safety monitoring of assets and implement it through sessions to all staff concerns

Supervised at least 30 staff on board

Reporting to company controller

Skills

Well verse with Microsoft Office such as Word, Excel, Powerpoint and Outlook email

Organizer of conferences, conventions, sport events and the likes

Coach

Motivational Speaker

Education

Polytechnic University of the Philippines

1988

BA in Accountancy

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