Customer Service Microsoft Office

Jasmine Woods

San Marcos, TX

***************@*****.*** - 832-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Beverage Cart Attendant/Hostess

The Woodlands' Country Club - The Woodlands, TX - April 2015 to July 2015 Responsibilities

Has a complete and comprehensive knowledge of all menus including specials

Has a solid understanding of all liquor, beer and wine that is offered to guests

Accurately records all sales of food and beverages

When serving or operating the beverage cart

o Creates experiences – indoors and out – that every guest will want to repeat o Starts with a warm welcome that that includes an introduction and uses the

guest’s name whenever possible

o Continues with magical service that takes and fills orders accurately and uses the guest’s name whenever possible

o Ends with a fond farewell that uses the guest’s name whenever possible

When operating beverage cart

o Obtains and assumes responsibility for bank

o Checks fuel and fluid levels on cart before use

o Follows all procedures – including opening and closing inventories for obtaining food, ice, beverages and sundries

o Stocks cart with food, ice, beverages, sundries and emergency supplies o Meets every guest at least two times on both nines

o Reconciles bank and inventory

o Cleans and stores cart

Shares the responsibility for maintenance of the clubhouse Preschool Teacher

The Learning Experience - Spring, TX - January 2015 to April 2015 Responsibilities

Teachers are responsible for ensuring a clean, friendly, welcoming environment; ensuring the implementation of proprietary curriculum; ensuring the health and safety of the children in their care as well as effective communication with the children’s parents.

Skills Used

Speaking - Talking to others to convey information effectively. Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Instructing - Teaching others how to do something. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Service Orientation - Actively looking for ways to help people. Time Management - Managing one's own time and the time of others. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Active Learning - Understanding the implications of new information for both current and future problem- solving and decision-making.

Writing - Communicating effectively in writing as appropriate for the needs of the audience. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Persuasion - Persuading others to change their minds or behavior. Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Negotiation - Bringing others together and trying to reconcile differences. Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Server/Waiter

Wolfies - Spring, TX - August 2014 to October 2014 Responsibilities

Greeting and directing guests to assigned tables; cleaning tables and placing drinks in glasses, serving menu cards to customers and getting their orders; announcing current menu or daily specials; checking to see plates and glasses are clean; promptly serving food while ensuring quality and accuracy of orders; attending to guests throughout their dining experience; maintaining cleanliness of restaurant; delivering bill requests; and performing other tasks as assigned.

Accomplishments

I gained knowledge in how to be a server, the different types of wines and beers, etc. I also developed many relationships with the guests which led to them becoming regulars for me. Skills Used

Excellent interpersonal skills, effective written and verbal communication skills, good customer service skills, interpersonal skills, ability to work for long hours, and teamwork. Cashier/Customer Service

Buzzles Shaved Ice - Spring, TX - February 2014 to August 2014 Responsibilities

Receive payments by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greet customers entering establishment. Maintain clean and orderly checkout areas. Establish or identify prices of goods. services or admission, and tabulate bills using calculators, cash, registers, optical price scanners. Accomplishments

This was my first job being a cashier so I learned a lot about the skills required to have this position. Skills Used

The skills I used were math skills, customer service, and also team skills since I worked with other people. Hostess

Texas Roadhouse - Tomball, TX - July 2013 to February 2014 Responsibilities

Monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, ensuring the needs of the guests are met while they are waiting, answering the telephone, booking reservations, and moving tables together to accommodate larger parties. Accomplishments

From this job, I learned a lot about teamwork because to have a successful shift, we all had to work together. Skills Used

The skills I used for this job was teamwork, leadership, communication, and also customer service. Hostess

Chili's - Tomball, TX - April 2013 to July 2013

Responsibilities

Monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, ensuring the needs of the guests are met while they are waiting, answering the telephone, booking reservations, and moving tables together to accommodate larger parties. Accomplishments

This was my very first official job so I learned a lot about responsibility, customer service, and team work. Skills Used

The skills I used for this job was teamwork, leadership, communication, and also customer service. EDUCATION

BBA in Marketing

Texas State University - San Marcos, TX

2015 to 2018

Lone Star - Tomball, TX

2014 to 2015

SKILLS

Microsoft Office

Microsoft Word

Microsoft Excel

Power Point

Powerpoint Presentations

Multi-Tasking

Customer Service

Computer Skills

Communication

Leadership

Team Player

Writing

Youtube

People Skills

Efficient

Time Management

Hard Worker

Motivated

Telephone Skills

Verbal Communication

Listening

Professionalism

Organization

Phone Skills

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