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Customer Service Project

Location:
Indianapolis, IN
Salary:
60000
Posted:
October 15, 2015

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Resume:

Brian E. Daugherty

**** ******** ******, ************ ** 46205 • 317-***-**** acr3nc@r.postjobfree.com

Project Management & Coordination

Project coordinator with exceptional experience, track record, and education. Successfully advanced within an organization for over 18 years prior to company closure. Looking to align with an energetic team-oriented environment that offers a diverse set of work opportunities and challenges. Adaptable team-member looking to grow within an organization through developing positive and productive relationships with customers and co-workers.

Notable Talents and Skillsets

Customer Service and Account Development • Project Management and Coordination

Hands-on • Estimating and Quoting • Team Oriented

Teachable and Adaptable • Problem-solver

Primary Work Experience

Delta Temp Corporation 1992 to 2011 (company closed)

Project Coordinator/CAD Operator/HVAC Ductwork Designer

Key Responsibilities:

Estimated projects for bidding (including reading plans & specs)

Designed ductwork layout / coordinate with other trades

Scheduled & prepared ductwork for manufacture with plant personnel

Received field orders and prepared for production

Kept track of daily field productivity

Notable Accomplishments & Achievements:

Supported the growth and transition of family owned business from projects of $100K + to several projects upward of $3 Million +

Successfully maintained production for 6 to 10 projects at any given time

Grew within the organization for 18 years

Present and Additional Work Experience

Lowe’s Home Improvement December 2013 to Present

Customer Service Associate

Key Responsibilities:

Assist customers with their needs for a complete project; answering customer’s questions around both design and technical support

Maintain stock levels and a clean, safe, and orderly environment

Notable Accomplishments & Achievements:

Certified for use of power equipment

Customer Service Award - 2014

Brookdale Senior Living 2012 to 2013

Maintenance Technician

Key Responsibilities:

Maintained building systems – HVAC, plumbing, fire safety, security

Responded to resident maintenance & safety requests

Conducted preventative maintenance program

Made apartment units ready for new residents

Coordinated with outside contractors

Supervised 2 full-time employees and 1 part-time employee

Notable Accomplishment & Achievements:

Successfully managed disaster recovery from a flood by keeping residents and staff safe

Developed relationships and rapport with residents to not only keep them safe and comfortable, but to improve their quality of life

Contributed to increasing occupancy from 65% - 85%

Computer Skills:

Microsoft Word – (medium)

Microsoft Excel – (medium)

Cad Programs - QuickPen Cad & Eastcoast Cad (advanced) – AutoCAD (medium)

Quick Pen Estimating (advanced)

Additional Skills:

Electrical – Plumbing - Painting - Ceramic Tile - Cabinetry & Trim work - Masonry

Basic remodeling and repair projects:

Replace outlets & switches, install ceiling fans, lights & new electrical outlets

Replace toilets, sinks, faucets, unclog drains, bathroom ceramic tile

Install water heaters, dishwashers, kitchen cabinets, garbage disposals

Exterior & interior painting, tuck-point masonry, replace gutters

Refinish wood flooring and furniture, drywall & plaster repair

Window and siding replacement

Trouble shooting HVAC problems

Activities / Organizations:

American Tae Kwon Do Association – Camo Belt

Evans Scholarship Recipient

Purdue Gymnastic Club Secretary & President – 1989 to 1992

BSA Eagle Scout Award – 1986

Education:

Pike High School (Graduated Top 10 out of a class of 310), 1987

Purdue University, Bachelor of Science - Industrial Technology, 1992

References Available Upon Request



Contact this candidate