PETER ASIMOU

**** **** **** ****** (***)***- ****

Lorain, OH 44055 acr3mn@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Professional with exceptional Customer Service skills demonstrated in a wide range of environments including financial services, professional services, help desk, and hospitality. A self motivated team player, who works well under pressure to meet deadlines. Able to handle a high volume of work in a fast-paced environment, with minimum supervision. Strong producer; consistently met sales and service objectives. Comfortable interacting with all levels of the organization and a diverse public. Flexible interpersonal style; able to negotiate and problem solve quickly, accurately, and efficiently.

SOFTWARE and SYSTEMS

Vista, XP, Microsoft (Outlook, Word, Excel,) WordPerfect, Lotus 123, Harvard Graphics Paradox, Symphony, Quattro Pro, Ventura, Rumba(template), Workflow (applications),Web Query(document management system), Cubs(account database), Cosmo(internet phone line), Phone Dialer. Effusia (instant messenger), Kana-Agent (inbox), Comet (account database).

EDUCATION/TRAINING

Hondros College – Independence, OH

State License Property & Casualty

State License Life & Accident & Health

Lorain County Community College – Elyria, OH

Associate Degree – Pre-Professional Business

Academy of Court Reporting – Cleveland, OH

Diploma, Paralegal Studies

PROFESSIONAL EXPERIENCE

TruGreen Lawn Service-Elyria, OH 04/2013-Present

Sales Representative/Technician Specialist

Knock on a minimum number of doors on a daily basis to meet or exceed daily and weekly sales goals assigned.

After obtaining consent, accurately measure homeowners’ lawns and provide to each prospect a professional, individualized lawn analysis and program sales recommendation, including extra services.

Accurately complete all required paperwork, leave behind approved TruGreen Lawn Service sales and Marketing literature.

Ability and knowledge of selling techniques (Prospecting, overcoming objections, closing sales).

Ability to consistently hit or exceed sales goal

Ability to calculate figures and amount such as discounts, commission, proportions, percentages, area, circumference, and volume.

2 Years’ Experience in Backpacked Spraying, Spreader, Aerating, Slit Seeding, Dual Line Spraying.

American Greetings - Brooklyn, OH 2012-Present

(Short term assignment via Kelly Services)

Customer Service Representative

Provided Technical Support with downloading and reinstalling software.

Handled high volume of customer e-mails, e-commerce. Responded to inquiries; resolved issues.

Provided various suggestions, which were implemented that improved employee training program.

Asset Management Outsourcing Inc. – North Olmsted, OH 2009 -2011

Customer Service Representative

Wells Fargo/Wachovia Mortgage Modification Project 2009-2010

Radian Guaranty Mortgage Insurance Project 2010-2011

Quickly and accurately took large number of applications for Home Affordable Modification Program via telephone.

Handled high volume of customer calls in a fast paced call center environment.

Handled and resolved customer concerns issues in timely manner.

Assisted new associates while maintaining high call volume.

Achieved high monthly performance metrics and professionalism & behavior score goals.

Selected to be part of second project team due to superior audit scores.

H&R Block – Lorain, OH 1999 – 2010

Tax Specialist- Seasonal

Prepared large volume of federal, state, and local tax returns.

Consistently exceeded sales goals; ranked number 5 in office.

PETER ASIMOU Page Two

H&R Block (continued)

Worked efficiently during peak hours, handling irate clients and other stressful situations without incident.

Trained new Tax Associates on (TPS) Tax Program System.

Balanced cash drawer at end of night; entrusted to prepare night deposit and close office.

Maintained service level that exceeded customer expectations.

Provided peer coaching to improve skills of new Tax Associates.

Increased revenue by selling deferred tax accounts IRA, Roth IRA. Peace of Mind and Bank Products.

Kelly Services – Cleveland, Independence, OH 1995-Present

Customer Service Representative /Help Desk/Computer Operator (Assignments, Lockheed Martin,

LTV, British Petroleum, Sherwin Williams, Navy Finance Center)

Gathered data from Microfiche from RAPID (online data scanning storage).

Calculated retired Veteran’s entitlement pay and entered information into system.

Assisted users with PC Questions performed backup system files.

Monitored multi-systems, and responded to messages.

Maintained help desk level that exceeded customer expectations.

Abbtech Services – Landover, MD 2007 – 2008

Trusted Agent/Homeland Security

Enrolled and issued Transportation Workers Identification card (TWIC) to Maritime and Transportation Workers.

Handled payments from credit cards to money orders.

Generated weekly reports using Excel and forwarded to Management.

Enhanced customer relationships by handling and resolving customer issues in a timely manner.

Wyndam Hotel – Cleveland, OH 2006 – 2007

Bartender/Server

Delivered quality service while exceeding customer expectations.

Consistently balanced cash drawer at end of shift.

Provided excellent customer service.

Lakewood Country Club – Westlake, OH 2006 – 2007

Bartender/Server

Possessed excellent knowledge of menu and assisted customers with suggestions.

Restocked and order inventory of liquor and wine.

.

COMPANY SPONSORED TRAINING

Required 32 hours/year to complete Tax Courses for rehire – H&R Block.

Trained on MidRange Computer System, IBM AS400 – Waxman Industries

AWARDS/AFFILIATIONS

Academy of Court Reporting – Dean’s List (Multiple Recipient)

Perfect Attendance (Multiple Recipients)

H&R Block (10 Year Service Award)

Cleveland Association of Paralegals

Habitat for Humanity

Contact this candidate