Customer Service Representative
Resume:
CECILIA RODRIGUEZ
**** **** ** ********, ** *****
acr3md@r.postjobfree.com
Work History
Maximus, Texas
Customer Service Representative
Aug 25, 2014
Confer with customers by telephone to provide information about products or services, data enter information on computer to take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Resolve customers' service or billing complaints. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
Cognosante, MCALLEN, Texas
In Person Assistor
Nov 21, 2013 - Apr 30, 2014
As an in person assistor I would help the community get enrolled in affordable insurance for their family.This required we obtain personal information from the consumer to input in their application to see if the consumer would qualify for a premium tax credit. I would help them understand the difference between the qualified plans that were available to them. I would explain the difference with deductibles, coinsurance, monthly premiums, in network and out of network .
Maximus, EDINBURG, Texas
Quality Control Specialist
Dec 19, 2011 - Jun 14, 2013
Audit and evaluate calls . Determine if agents are following the process that is outlined for us. Coach the agent on areas of improvement and come up with a plan that will ensure agent is able to meet their set goal. Light data entry,Use appropriate designated work instructions and other instructions to execute routine and repetitive task. Ensure the confidentiality and security of all information,Accuaurately perform data entry in accordance with department policies and procedures, perform other duties as may be assigned by management. We also take complaint,appeals,application.
MMC, EDINBURG, Texas
Customer Service Representative
Aug 15, 2011 - Dec 16, 2011
Bilingual customer service.Confer with customers by telephone to provide information about state programs and services, enter Applications, Withdraw benifits, or to obtain details to file complaints/apeals. Keep records of clients concerns and actions, record details of inquiries, complaints, and comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve client problems. Refer unresolved client grievances to designated departments for further assistance. Resolve clients issues or complaints by performing activities such as taking changes.
Tci / Jimmy Cowart, PHARR, Texas
Receptionist
Feb 03, 2011 - Aug 12, 2011
answering incoming calls on multi-line telephones .answer visitors' inquiries about company products and services,setting appointments, filing, records keeping, completion of temporary work assigned by the leadership. Provide administrative support to direct report manager and other colleagues as needed. Overseeing general appearance of office, pantry, and public areas. Make copies, collate, bind and staple, and file documents and reports as needed. Greet persons entering organization in a professional manner while restricting their access to the facility without proper escort . Process paper work before it gets to payroll. hand out checks. data-entry
Advance Personnel, PHARR, Texas
Assembly Worker
Nov 11, 2010 - Dec 20, 2010
Operate machinery used in the production or assembly process. Examine products to verify conformance to quality standards. Observe equipment operations so that malfunctions can be detected, and notify operators of any malfunctions. Mark or tag identification on parts. Record information such as the number of products assembled.
Edinburg Housing, EDINBURG, Texas
Clerk
May 05, 2009 - Aug 24, 2009
Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments. Receive payment and record receipts for services.
Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. File and maintain records.
Faith Developments, MCALLEN, Texas
Administrative Assistant
Jul 07, 2008 - May 25, 2009
Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments. Receive payment and record receipts for services. Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Schedule appointments, and maintain and update appointment calendars. Analyze data to determine answers to questions from customers or members of the public. Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
Convergy's, PHARR, Texas
Customer Service Representative
Oct 01, 2007 - May 15, 2008
Confer with customers by telephone to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers' service or billing complaints by performing activities such as adjusting bills.
Brent Wood Mortgage, PHARR, Texas
Receptionist
Jan 01, 2005 - Jul 01, 2007
Customer service, general clerical work, answering phone, taking messages.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Hear and resolve complaints from customers and public.
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