Customer Service Information Technology

Objective:

Obtain position as an Information Technology Manager with a mid-level to large corporation utilizing my 28 years of experience in the United States Navy.

Clearance: Granted Secret clearance based on Single-Scope Background Investigation Periodic Review (June 16, 2006)

Certifications:

CompTIA - A+, Security+,

Microsoft – MCP, MCSE

Key Qualifications

Secret Clearance Operations Instructor

Management Leadership Conflict Resolution

Help Desk Levels I, II, and III Project Management IA and QA integrity

Insight Global – July 1, 2015 -Current

SOC Analyst

Provide Certified Ethical Hacking analysis of systems and software currently being utilized by the Client in a 24 hour live world wide support. Utilizing Certified Ethical Hacker resources to defend against Hackers and Crackers with HIPS and NIPS software applications and applying breadcrumbs analysis to track and recommend better defences.

U.S. Navy 1987 – Current

Shift Supervisor / Manager Joint Communications Command Network

Provided daily plans and weekly budgets with an annual amount of fifteen million for the Information Technology Department. Modification as well as adjusting the monthly, quarterly, and annual goals as outlined and dictated by the constantly changing mission requirements and standards. Duties: Supervise 9 personnel from multiple military services that provided uninterrupted communications to 19 regional commands in 11 different countries utilizing fiber optic, microwave, and satellite communications over a windows and encrypted network in a fluid, combat, and high paced environment. Generate daily reports and presentations to senior staff. Provide training and conduct routine evaluations of junior personnel.

Shift Supervisor

Duties: Supervise 17 personnel from multiple military services, contractors, and eight nations to provide uninterrupted network and communications to multiple sites and mobile teams in the field utilizing fiber optic and microwave on multiple platforms and standards operating under enemy fire in a volatile environment. Provide reports and presentations to senior staff for daily situation and operational impacts. Provide weekly training and conduct routine evaluations of junior personnel. Ensure periodic training of 59 department personnel in professional development, Knowledge Management Operations, and diversity.

Team Leader

Duties: Supervise 7 military personnel and contractors of a travel team that provided training to over 17,000 personnel and inspect shore and ship based security platforms to check for compliance with DISA standards for all network and communications equipment and software. Managing and supervising the certification process with 37 tenant commands and 96 departments with compliance issues and directives. Provide reports and presentations to senior staff. Conduct training and routine evaluations of fellow personnel on the team. Ensure quarterly and annual periodic training of 64 department personnel in professional development and diversity. Conduct Share point Portal training and manage accounts and acquisitions.

Senior Enlisted Advisor

Duties: Provide Logistical Support and IT solutions to the Second Fleet Headquarters Staff and act as the Senior Enlisted Advisor to the Executive Officer and Commanding Officer. Provide international support to 23 countries, 117 military and civilian personnel by communicating and coordinating as the Assistant Knowledge Management Officer through SharePoint portal informational web site.

Administration and Information Technology Department Supervisor

Duties: Provide Executive and perimeter Security. Harbor Security and Assessment. Provide training to new personnel. Ensure compliance with DOD, HIPPA, and DISA regulations.

Education:

American Military University – Information Technology Management Bachelor of Science

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