Stephen Indich

acr31m@r.postjobfree.com

** ******* ****** **, *********, CT. 06498 860-***-****

Automotive Service Manager Specialist In A Variety Of Manufactuers

Mastered In All Fixed Operations

PROFILE OF QUALIFICATIONS

Operations Management: Promoted from entry level positions to staff and management positions.

Staff Development/Training: Trained and developed inexperienced technicians and administrative support staff into a multi cross functional staff.

Process Improvement: Placed the highest priority on facilitating an inviting environment where clients/customers would want to return for repeat purchases. Streamlined processes in receiving and purchasing to reduce labor and freight expenses, lower returns, and obtain more discounts.

Accounts Payable/General Ledger: processed warranty claims as needed and coding .generating and invoicing repair orders as needed

Technical/User Support: Mastered in all fields of fixed operations .Factory schooled to complete master service manager/director .With BMW, Toyota, Subaru, Ford and others .On cutting edge of new technologies.

Inventory Management: keep inventory at level whereas most used parts are on hand, thus lowering stale sales and cost of inventory.

Trend Analysis/Forecasting: Using XL spread sheet to maximize trend of sales and services most popular and adjust as needed to maintain excellent CSI and Gross Profit Margins. Also tracking older UIO'S to let sales department know of customer nearing readiness of new vehicle purchase.

Marketing & Promotions: Perform Service clinics monthly also have specials on certain services and parts purchases .With potential of up-sale of what the customer truly needs and advise .Also always watching what the market bares and what the competition is doing.

Customer Relations: Extensive experience handling a variety of different clientele through various levels of communication, from customers, vendors, staff, faculty, distributors, publishers, and entrepreneurs always maintaining a 90% or higher customer satisfaction index.

Offer advanced computer skills in MS Office Suite and other applications/systems to better train service advisors and technicians.

BMW of New London Ct.

Service Mnanager 2014-2014

Courtesy Ford

Brooklyn Ct.

Service Manager 2013-2014

Fleet Maintenance Warranty Administrator

Bozzuto's Inc. Cheshire, Ct. 2010-2013

Marketing, customer retention, purchasing of precious metals, customer relations, dispatching.

Calamary recycling. Essex Ct. 2007-2010

Automotive service Manager,

Ford of Branford. Branford Ct. 2005-2007

Service Manager/Director

Interstate ford truck center. Hartford Ct. 1996-2005

Service Manager

Girard BMW. New London Ct. 1990-1996

EDUCATION

Associates Degree in automotive technologies and fixed operations

Multiple manufacturers Mastered in fixed operations.

AFFILIATIONS AND INTERESTS

Secretary of service managers association, Connecticut

Coach special needs children’s baseball 2005-present

Awarded best labor sales and CSI BMW Subaru and Toyota fall classic.

Many plaques and certificates of achievement.

Recently won most improved CSI in eastern U.S.A. June 2015 from BMW.

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