Customer Service Representative

Francine Garfield

***** *. ***** ***** * / Reardan, WA.

(509) 299- 2839 / **********@*****.***

Objective: To obtain long term employment as a Customer Service Specialist with a reputable company who can offer room for advancement.

Skills, Abilities and Attributes:

Inbound and outbound Customer Service Representative for 10+ years working within a call center environment. I am well versed in all aspects of computer functions and internet operations, can easily navigate multiscreen in a Windows environment while multitasking. I am able to work with little or no supervision and can work any shift available, even on short notice, since I have open availability. Employment History:

Customer Service Specialist 10/2013 to 08/2015

ICT/AOL Communications

Spokane,WA.

Responsibilities:

• Provide excellent inbound customer service for customers who have concerns about their accounts, services, product options, related charges, or other membership benefits.

• Administrating billing responsibilities, complete new order and service forms, and accurately be able to do phone transfers to other departments.to other departments.

• Utilize all communication tools to maintain the best possible company, client relationship. Accomplishments:

• Successfully provided excellent customer service by providing clear, concise and accurate information to customers about their concerns.

• Enter customer’s financial information for correct billing method, process new order and services, and accurately be able to do a phone transfer to the right department.

• Followed up timely communications with customers through email, IM accounts, or customer callbacks in order to keep good company, client relations.

Technical Support Associate 04/2012 to 10/2013

Data Solutions

Spokane, WA.

Responsibilities:

High level of PC navigation ability in a Windows environment with the ability to quickly troubleshoot basic internet and web problems that inbound customer callers are having issues with, including customers understanding.

Ability to de-escalate callers and work toward finding solutions.

Troubleshoot hardware and software of customers systems to fix problems via phone, email, or chat. Accomplishments:

Answered functionality and technical questions regarding customers computers or internet use in term easily understandable for the customer.

Used professional concepts and applied company policies and procedures to resolve routine issues.

Verify and log customer information while following standard practices and procedures in analyzing situations or data from which answers can be obtained.

. Education:

Billings Senior High School 1984-1988

Billings, Mt. High School Diploma

Spokane Falls Community College 2004-2005

Spokane, Wa. CAPPS I & II Certificates

**References upon Request

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